Galaxy Nexus Android 4.3 OTA Update
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Will we be getting the latest over the air update to the android operating system? that was one of the main reasons i got a nexus. but I have checked on network and on wifi for updates with no update

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36 comments
  • I'm curious also. I'd like to use Wallet and some of the other features. An OTA update to 4.3 would be great.

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  • Hi Daniel, we don't have any details on updates for the Galaxy Nexus. Updates are released when the phone manufacturer has adapted Android to run perfectly on the hardware. Then, Sprint updates its own build. After that’s all done, Sprint will later push an update out to MVNOs like Ting. We won't be adding another delay between you and the latest Android updates.

    When an update hits, you’ll receive a system notification. You can also  check for Android system updates on your phone if you’re worried you’ve missed something.

    Android 4.3 looks exciting! Thanks for the question!

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  • A 4.3 build for GSM Galaxy Nexuses (Nexi?) was available immediately, then later a Verizon CDMA build. Can you explain why the Sprint build isn't technologically equivalent to the Verizon one? Why does it take longer (or will it ever happen at all)?

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  • Hey Scott, I'd love to answer your question, but it is out of our scope. O/S release dates are controlled by:

    • The developer (i.e. Google)
    • The manufacturer of the phone model (ex. Samsung, HTC, etc.)
    • The mobile carrier (ex. Sprint, Verizon, etc.)

    We will never withhold an O/S update from hitting our network.

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  • Another month has gone by...can we please get an update on this again. It's unbelievable that the Samsung Galaxy S3 on Sprint is rumored to be getting the 4.3 update in the next month and the Galaxy Nexus doesn't have it yet. I also noticed the Nexus isn't even listed any longer, this isn't a good sign.

    I believe this is false advertising on Tings part (and Sprint) to market this phone as they did...

    "The Samsung Galaxy Nexus offers the pure, unadulterated Android experience. Nexus devotees get the very latest OS updates from the Google hive mind long before any non-Nexus Android device. That alone is worth the price of admission."

    I also attached the Ting.com page screenshot where this quote came from.

    I love Ting and know these updates are not in your control, but Ting should support its customers by getting on Sprint and Samsung (and Google i/a) to get this done ASAP.  Please provide an update on this situation, it is very frustrating.

    Thanks,

    Matt

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  • Hi there Matt,

    Sorry for the hassle here. You are indeed correct, the print of the ad does say that and I apologize for it being misleading. At the time the print went live this was the most accurate information that we had.

    As you said, Ting has no control over the updates that get sent out, or when they get sent out so there is little we can do to get it pushed out to you, or anyone else who is expecting this update. We can certainly look into this for you and see what can be done. Unfortunately, as we have no control over this, there is no guarantee.

    All the best.

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  • I agree this is disappointing - I was excited to buy the gnex for the same reason. I notice that the phone is getting very laggy already. I think the next time I buy a phone, I will look at overall sales numbers and buy the most popular phone, because it seems that google does a better job supporting them...

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  • Thanks for the response Paraic. I understand what you are saying, but at the least I wold like a response from Sprint and/or Samsung (if they are the reason for the delay) as to why this has not been released yet, it is unacceptable and not the way to treat customers that are so loyal as to buy a pure Google phone. Unfortunately Ting is getting lumped into this frustration as Sprint is your network provider and Ting customers are instructed to go through Ting for all support issues.

    I know this sounds crazy, but I would argue that my phone is "not functioning properly" and needs replacing under warranty as it is not receiving updates that it should be.

    A response from Sprint/Samsung would be greatly appreciated.

    Thanks,

    Matt

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  • Hey Matt, I understand your frustration, but you aren't likely to find a response from either Sprint nor Samsung in this forum post. As stated, Ting will never stand in the way of an Android update.

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  • Hi Brennan,

    No, I din't expect to get an update from Sprint or Samsung in this forum, but I would like (expect ) Ting to look into this via contact with Spring/Samsung and post back here "on behalf of Sprint/Samsung" with the findings. I am sorry to sound harsh and demanding, but it is getting really ridiculous.

    Thanks,

    Matt

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  • For refernece, the problem is sprint. Their native users ie ones on sprint contracts don't have this update either. its not like ting users are getting the shaft. no one attached to the sprint network has gotten this update.

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  • Thanks Daniel. I am well aware of this and Sprint customers should be upset too. I am not blaming Ting in any way. I love Ting.

    Ting requires all support calls for their customers (even network related)  to go through them, so I am simply trying to get an answer from Sprint or Samsung (via Ting) as to why they have not released the 4.3 update for the Sprint version of this phone. Verizon customers with the Verizon version of the Galaxy Nexus are also behind on 4.2.2 not 4.3.  Sprint is he furthest behind at 4.2.1 and I don't think it is fair as this is a Nexus phone that is sold as a "first to receive OTA updates" phone.

    I hope this all makes sense.

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  • yup and the fact that sprint and verizon are both this slow is no doubt why the galaxy nexus (a two yr old phone) is the last nexus device released for those carriers. Google is pissed at both sprint and verizon for their slow updates on the nexus devices and thus didnt bother releasing the google edition phones nor the nexus 4 on said networks because they didn't live up to the billing.

    I have been into this with google and sprint since i started this thread and as a result, i have pretty much given up expectations of updates.

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  • Just got the 4.3 OTA update this morning. Thank you Sprint for not forgetting about us!

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  • I got the OTA update to 4.3 on my Galaxy Nexus. Since the update I have been experiencing terrible battery life. After the first full day I checked the battery drain percentages and the biggest culprit besides the screen was the messages app using 13%. I thought that was strange. Especially since I only sent one text message.

    I wondered if it was trying to update the prl and the profile constantly. I work from home where there is no sprint tower. I roam on verizon and use wifi mostly. But when I drove into town earlier tonight and tried to update them it gave me an error. 

    Anyone else experiencing quick battery drain since the update?

    Also noticing a lot rebooting happening. 

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  • Sorry Charles, I got the update but have not had any problems.

    Battery life hasn't changed much either way. No reboots either.

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  • @Charles - My battery drain is about the same as it was before the update. I got the extended battery from Sprint so I can't compare to yours directly (unless you happen to have the extended battery as well). I haven't had any reboots but I have noticed that the home screen is "hesitant" when exiting an app. It's only happened three times so far but I am keeping an eye out for it. FWIW - here's a thread on Sprint's forum talking about the update and issues people are having:

    https://community.sprint.com/baw/message/668597

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  • I have tried to install the ota update 3-4 times and keeping getting an error. Help?

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  • Hi Thomas, I see that Renny is giving you some assistance. Your device should be on 4.3 in no time!

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  • I got the 4.3 update about a week or so ago and now get terrible reception.  I get no signal indoors anywhere I go, and when I'm outdoors, the phone switches between 1 bar of Sprint 3G and roaming.  If I do a factory reset will my phone go back to it's original android version?  or am I stuck with 4,3 and a phone that can't make or receive calls anywhere?

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  • John- The phone will not go back to the original version. It will stay on 4.3 after the reset. The reset may fix the issue depending on what is going on. I updated to 4.3 and did not have these issues, so keep your fingers crossed.

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  • Hey John, I see you are working with Kim on finding a resolution to your connection troubles. 

    @Matt, thanks for including your experience with the update. It helps our customer service team gain a better understanding of the issue. 

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  • @ Sam, thanks, hopefully I can find a solution.  After reading through this sprint thread on the issue that Nathan posted above, I'm not holding my breath for an easy fix...

    https://community.sprint.com/baw/message/668597

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  • I should also add that my battery life is also abysmal, but this is probably related since the phone is constantly trying (and failing) to find a signal.

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  • my galaxy S4 just updated the operating system. looks like Android 4.3? For some reason now the samsung music app comes on and I don't want it to. I go to application manager and stop it, turn it off and it turns off for a minute or so then turns right back on again.I don't want this app running. This was never a problem until the operating system updated itself earlier today.

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  • Hi Mike, I'm sorry to hear that you are experiencing some trouble after that software update.Try deleting all of the data in the app or disabling the application entirely. This has been successful for some users until a more permanent solution is available.

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  • I've also had issues with my Galaxy Nexus update to 4.3... sometimes a reboot+update Prl + update profile works, other times not so much...

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  • Hi Nico, We are sorry to hear that you are having some issues after your system update. Be on the look out for an email from a member of our support team who will work with you to find a resolution.

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  • Well, I've also started to experience data drops after updating to 4.3 on Galaxy Nexus, I have to constantly disable mobile data and re-enable it  to get online. It's extremely frustrating. I've seen many sprint users having the same issues, so wondering if this can be fixed by Ting? or Do we have to wait for sprint to issue a fix?

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