Voicemail issues on Windows Phone
Answered

I've been looking forward to being a Ting customer for quite a while, and my Samsung Ativ S Neo arrives today. I'm excited, but there's one (potential) issue on my mind. Both the HTC 8XT and the Neo have apparently been experiencing serious problems with voicemail on the Sprint network. There are threads on WPCentral, the Sprint Community Forums, XDA and the Microsoft support forums filled with people saying that if they receive a voicemail, none of the notification systems on the phone work (meaning not Visual Voicemail, or the regular icon, or the indicator light). So I'm writing this for two reasons. First, to ask are there any reports of this issue from Ting users? Second, if not, I'd like to make Ting aware of the potential problem.

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Comments

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  • Hey Jeremy,

    One possibility for notification delays is the lack of data coverage, which is required for any notification. If you only receive those notification when you launch the program, the device might be having issues receiving them in the background.

    The best way to have us investigate any specific behaviour is by submitting a support request with as much detail as possible if you haven't done so already. That allows us to work on that with you as we troubleshoot all possible causes. 

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  • Hey Adam,

    We're doing as much as we can to address this issue and want to have this resolved as soon as possible just like our customers do. As that's not something that we can directly work on, we're still looking for a confirmed solution at the moment. We're aware that many customers are waiting on this fix, and we'll announce it as soon as we can confirm that's been dealt with through an update.

    To prevent you from being charged when checking your voicemail, you can do that from another number without incurring any Ting charges.

    If you have any specific concerns, feel free to reply to that email Wendy sent you earlier today and we'll look into that for you.

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  • So, according to that answer - "looking for a confirmed solution" - you are basically waiting around for Sprint and Microsoft to solve the problem.  I was hoping for - "We have someone calling Sprint and Microsoft every day, speaking to their tech managers, asking if they have fixed it yet."  If I were in your shoes, I would be absolutely relentless for my customers.

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