Future iPhone support and BYOD
Answered

I've been a Ting customer on and off for a couple of years and have my parents set up with the service.  The only thing keeping me from being with Ting at the moment is lack of support for the iPhone 5s.  I understand that support for 5, 5s, and 5c is in the works, but am very impatient, so I currently have a 5s with Virgin Mobile.  

My understanding is that the iPhone 5s from Virgin Mobile was is an unlocked Sprint phone... if that's the case, when Ting eventually begins supporting 5, 5s, and 5c, will I be able to BYOD my Virgin Mobile iPhone 5s to Ting?

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  • Hi there Robert,

    Unfortunately not. Any device needs to come from Sprint to Ting directly without having been on any other MVNO. The same is true of trying to bring a phone from Ting to Virgin (where the phone was initially Sprint).

    Regarding support for the aforementioned phones, as we are only beta testing the previous generation I have no estimated date for support of the newer generation.

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  • Paraic,

    Any update on getting the newer 5, 5c or 5s?
    My wife loves having her 4s on Ting!
    I am watching to see when I can get an LTE enabled iPhone on Ting.

    Thanks,

    Dan

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  • Hi Dan. We don't have any updates yet as we're still beta testing the 4 / 4s generation, but you can keep an eye on the Ting Blog for any news regarding supporting newer models.

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  • Is the support of the iPhone 5 a 2-6 month priority or a next year priority for Ting?

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  • Hi Aaron.  We don't have a definitive time frame as yet as we're still beta testing the 4 and 4s models, but I don't expect it would be a year.  Keep your eye on our Blog for news.

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  • Are we still waiting until September 2014 for 5s and 5c support?

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  • Sprint will not allow BYOD until they have sold the model for at least a year. I would expect it could take Ting a little while after that to insure all features are working as expected before they officially support it for BYOD.

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  • Paraic, Your comment regarding bringing phones from other MVNOs, does that mean that if I purchase a iPhone 5s from eBay that it must be new and have never been used? What are my restrictions when bringing a used iPhone to Ting?

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  • Lloyd for a phone to be brought to Ting it must be a device sold by Sprint (or Ting of course). It must also be included on the BYOD list. It does not need to be a new device. You can find the BYOD list here: https://ting.com/byod  The iPhone 5s can not make the move to Ting yet. If you have any questions about a device  you can check the ESN/IMEI on the BYOD page to make for sure it can be brought to Ting.

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  • Hi Lloyd and Jonathan. We expect the iPhones 5S and 5C to be available for BYOD this fall. You can also sign up to be notified when that happens through this link. As with any BYOD device, it could be either new or used, but it will have to be a Sprint phone - in other words, originally sold by Sprint.

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