Why can't I adjust my in-call volume?
Answered

I have the Samsung Galaxy Victory, and the in-call volume is maxed out, no matter what I set it at. I can hear it adjust using tasker with the beeps, but when I adjust it manually, it has no effect. The end result in all cases, is that when I take a call, the caller blows my ear out. I can't set it to a more tolerant volume level. I see this is a common problem when I do a google search, but haven't found a fix as yet. can anyone help?

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Comments

58 comments
  • Hi Kelly.  We love the Samsung Galaxy Victory.  We have many Ting users enjoying the device without issues.  It may be that a small batch of these phones are affected, but it's definitely not a widespread issue.

    If yours is having a problem, please open a support request with us and we would be happy to investigate.

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  • Martin, I think that it is more than a small batch of Victory phones which are affected.  At some point a software update created this problem. Samsung is not fixing this issue and someone big (like Ting) needs to pressure the company to issue a fix. Otherwise, you have, in effect, sold us defective phones. A support request will not lead to a fix. Suggesting a support request feels like stalling and foot dragging at this point.

    Graham Phillips (above) said it perfectly.

    Btw, the sprint forum on this problem has plenty more frustrated Victory owners.

    Thanks, Chris

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  • I can confirm that opening a support request with Ting will lead to no resolution, and in fact, will waste your time performing the usual things like battery removal and factory reset.  After a period of time with no resolution, they automatically close the request.

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  • Ting has an opportunity here to shine.

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  • Submitted a ticket, hopefully a fix comes out soon.

    Here is the relevant thread on the Sprint community site:

    https://community.sprint.com/baw/message/694303

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  • Michael,  could you clarify your post for me?  When you reverted back to ICS, did  the problem go away?  You said that you then had "L300VPALH1 firmware, but the L300VPBMC1 baseband" modem.  (That makes sense, because Nandroid backups do not backup or restore the modem.)  I am searching for any clues that actually worked to end this problem and work from there. 

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  • Carl, the symptom did not go away completely. At least some of the time when I would make or receive calls, I would still have painfully loud volume that was not adjustable. Two days ago, however, I received a call and I was able to adjust the volume. It's inconsistent.

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  • Ting, Are you speaking to Speaking to Samsung about a software update to fix this problem? We have not heard from you regarding this problem in a while.  Ting, you have the power to fix this. If you don't, you will lose my business.

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  • Man... I don't know if I'm relieved or dismayed that this is happening to others. I thought that my phone was broken after I dropped it and was going to buy a new one. Glad that I checked here first, I'd have been SUPER mad to shell out hundreds of dollars for a new phone with the same issue. The phone volume is so loud that it actually distorts the sound quality and I can't understand what's being said. It's terrible!

    I've found that Bluetooth devices make a bit of a difference, whereas headphone/mic sets do not, so I'll just need to invest in a bluetooth device until I'm ready to get a new phone. Very frustrating! I unchecked the Noise Reduction, which helped a little, so thanks for that tip. :)

    Ting - please add me to the growing list of people with this issue, and let me know if you ever get an update or fix for this. 

    Becky

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  • This problem is particularly annoying with the Victory, but is present on other phones as well.  See https://code.google.com/p/android/issues/attachmentText?id=2973&aid=29730097000&name=Reports_of_maximum_call_volume_summary.txt  The Victory does not respond to the kludgy fixes that have been found for other phones (e.g. ramp volume up to max and then back down).  For some, the Noise Reduction toggle helps (not for me, YMMV).  I think that the problem can be put at the feet of Google, here, exacerbated by Samsung.   Sprint, Virgin Mobile, Ting et al are dealing with the aftermath, but not effectively dealing with the problem.

    I think that Ting is trying to help, but this phone has been EOL'ed from what I can tell and the development community is very small (and shrinking).  Therefore, unless Ting has an army of savvy Android programmers, I don't  think that a miracle cure will emerge from them.  Only if there is a big-fix to the audio programming that comes out from Google/Samsung or a 3rd party ROM becomes available which is not based on the stock ROM for this phone, will a real solution emerge.

    For some better news:  I installed one of the Volume Control / Locking apps (Persist ) and that has given new life to the Victory.  With that App, I  can lock the in-call volume level to the lowest (non zero) level.  The granularity of the in-call volume is not as fine as for other volume settings like media volume, and the lowest setting is 20%, which is still a bit too loud (even with Voice Privacy checked) and the voice clarity is not  very good -- it has never been good.  Also, the external speaker seems to be unadjustable  by the Persist app (and unusably loud).

     Perhaps Ting should be more careful about which phones they let in the door under BYOD  or advertise for sale via Glyde or new.  I thought that I was getting an SIII lite, in a smaller size.  Exactly what I wanted.  Instead, I got  the Victory....

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  • Hello all,

    We've been speaking to Sprint regarding volume in the Samsung Galaxy Victory. A few live phones are with  device engineers. There isn't anything conclusive yet, but we want to own the problem. We'll figure out a solution that will work for you. Thank you for your incredible patience. More to come.

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  • I had this problem too - couldn't resolve it, and used the Persist app as a workaround.

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  • The Persist app did not solve my problem. I have it set on the lowest setting and the call volume is still at max. Persist was not able to override the volume problem for me.

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  • Thank you for sharing Edwin. I wonder if there might be other apps that will work in the meantime. I'm going to live test our devices to see if I can locate an app that will work. Stand by.

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  • Chris,  I took my phone back to original stock and the problem was still there.  I would need to reload Persist, but I believe that it only worked for me, albeit not very well, when I also had Noise Reduction checked.  I hope to try a custom ROM or two in the week ahead.  It will be interesting to see if Team Ting and the Sprint engineers come up with anything.

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  • Weighing in - same issues as everyone else.

    Samsung needs an update/fix for this - inexcusable.

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  • I have been experiencing this issue as well. I did find a method to fix it, it worked for a  month and then the issue came back. I tried the same method to fix it but it didn't work. I performed a factory reset, performed the same method and then it was fixed again....and now the issue is back. I have no clue why the issue keeps on coming back again and again. Being a Master's student of Computer Science I asked few professors in the university. The issue is somehow related to the radio frequency of the Sprint's network. 

     

    Here's the fix (that will work temporarily):

    1. Turn on "Voice Privacy" and "Noise reduction" from call setting and max the volume. I am not kidding. I know this will temporarily worsen the issue. 

    2. The issue is somehow related to Sprint's radio frequency, so find a spot where Sprint's network is not available and your phone should switch to Verizon's network for roaming. This is the toughest part. Find a spot that has REALLY thick walls, try going to basements/subway stations that are deep down where Sprint's network cannot reach. 

    3. Make a call and make sure that the person on the other end receives the call. Once the person on the other end receives the call you can adjust the in-call volume :-)

    4. Stay on the line. Move to a spot where Sprint's network is available. Your phone should switch from Verizon's network to Sprint's network. Your call may be dropped during network switching but don't worry.

    5. Mission accomplished!

     

    I have tested this trick on my phone, twice and it worked. 

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  • in continuation....

     

    If the issue comes back, perform factory reset and try the same trick. 

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  • Ditto.  My volume's maxed out since about late last summer.  Been meaning to do something about it, and I'm thinking about making good on the warranty I got with my BYOD E-bay purchase last year.  Will try some of the user recommendations above, in addition to the soft re-set I've already done.

    Either that, or I'll need to start investing in hearing aids.  

    Thanks All!

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  • Thank you S Z, I wonder if you've discovered something that Sprint engineers have yet to discover. I'm curious for how many other people this will work for. Thanks for sharing.

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  • Just started with Ting yesterday.  My Samsung Victory has this same issue brand new out of the box...no volume control of the earpiece.  My ear is still in pain after an hour and several phone calls.  Would this qualify as a warranty issue?  I assume it means I do without a phone in the interim.  I also assume any subsequent replacement phone will come with the same problem as others seem to have indicated.

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  • Hi Greg,

    I suggest trying some of the recommendations posted above in this thread, I'll also be following up with you via support request. Keep an eye out for an email!

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  • I'm only joining in here in hopes that the frequency of complaints will keep the issue in the forefront. My new Samsung Galaxy Victory also is set at the highest volume and does not adjust. Since the original notice of this issue was 5 months ago I wonder if there will be a solution. I have tried all the options above except for the one suggested by "s z" which I didn't quite understand. Thanks for looking into this.

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  • It's closed because Ting has done what they can. There are some workarounds that are posted, but the problem is probably with Samsung and maybe specifically with Samsung on Sprint networks. We can discuss all we want, but neither Ting nor other users can provide a real solution.

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  • I consider this thread alive and active and certainly hope that it is not closed.  It is actually the most active discussion about this problem with the Victory of any android-related forums I have come across.  "Answered" appears to mean that the post is in the 'Ask Ting' section of the forums and that a Ting employee has responded at some point.

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  • Adding one more voice to this issue. I have been experiencing this for months now (as I see most of you now have as well) and have tried all of the above suggestions. I'm wondering what is Ting's obligation to its customer at this point? Will you consider a recall on these defective phones, eat the loss, and then file suit with Samsung for selling a defective product (or for negligence in fixing a defective product) or do you leave the customer hanging and hope the problem goes away?

     

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  • I wonder the same thing as Martin above. These phones are defective. Step up Ting! I cannot afford to buy a new one. Ting should stand behind what they sell.

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  • Hey everyone!

    Thanks for all sharing your issues with us, they've not gone unheard, believe me. I've been working behind the scenes to check for accounts and I will be reaching out to everyone so please keep an eye open for an email from myself or the other Ting forum team

    To anyone else who may stumble upon this thread in the future, we would love to hear from you by calling us at 1-855-846-4389 or by simply clicking here.

    With this in mind I will be closing this thread and dealing with everyone on an individual basis.

    Thank you all for your extreme patience with this issue.

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