Nexus 5 voicemail doesn't work
Answered

I recently activated a Nexus 5 on my Ting account and have missed several voicemail messages left for me because I never saw a notification and the VVM app shows no new messages.  

I installed the latest version of the Sprint Visual Voicemail app (T.5.3.4.30), which I was using fine on my Ting Samsung Galaxy S3.  I have used the shortcut in the dialer app to call voicemail, which asked me to set it up again, as if I were a new user, otherwise I have not made any changes.  When I call voicemail, it says I have messages and I am able to listen to them and manage them, I just don't know I have any messages until I call and hear the count.

I have voicemail enabled in my Ting device settings, but currently have call forwarding setup to forward busy and 'no answer' calls to my Google Voice number so that I no longer miss any messages.

Is this related to my specific device or something specific to my account or something more widespread?

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Comments

41 comments
  • Hey David, Thanks for giving us a heads up about your voicemail troubles. Remember we are in Beta testing so we are still working out the kinks. As Nexus devices don't include a voicemail application you will need to modify the alert settings in the app you choose to use. If you are still having trouble, ask the trailblazers in our Nexus 5 forum or send us an email and one of our support staff will look into it for you. 

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  • Hi Sam, thanks for the quick reply.  Even though Nexus devices don't include a vm app, shouldn't the notifications from Sprint's voicemail system still come through?  That's what's not working...

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  • Hey David!

    As Sam said we are still very much in Beta for this phone so there is no real official support. However we can certainly try to help and get this set up for you.

    If you go into your device settings and turn off voicemail for about 5 minutes and then turn it back on. this resets your voicemail so you will need to set it up again but the notifications should come start up on the device.

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  • Paraic, appreciate the help, even though there's no real official support yet.  Went into device settings and turned off voicemail, waited 10 minutes, reactivated it then accessed the dial pad shortcut to voicemail and set up my account once more.  Used another phone to call mine, it showed up as a missed call, but 10 minutes later, still no voicemail notification.  Call VM via the dialpad shortcut to hear that I have a voicemail, yet still no notification on the phone...  Deleted the VM and called again to leave two more voicemails, but same result, no notification, 15 minutes later.  Even rebooted the phone just to find the missed call notification was there but still no voicemail notification.

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  • Hey David, I see that you are now working with Haley on getting this set up. Lets keep working on a resolution together and let us know how it goes. 

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  • Sam, the issue I'm working on with Haley ( https://help.ting.com/requests/204721) is different, where I'm not receiving push notifications for usage alerts on my account through the official Ting app.

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  • Sorry about that, my mistake. Have you tried my earlier suggestion of a third party app for voicemail? 

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  • Just installed Visual Voicemail Plus and it does seem to be working, so I'll use it until Sprint releases an updated VVM app and/or Google resolves the problem on their end.  From comments online, it looks like this is a widespread issue across many different carriers, including Sprint, Verizon and Rogers, so hopefully it's just a temporary Android 4.4/Kitkat-specific issue.

    Thanks for your help.

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  • Hey David, glad we could find a resolution, even if it is temporary. Keep an eye out for updates and let us know how it goes. 

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  • I am having the same trouble, plus some crazy text messages as well. I disabled voice mail on my ting account and I am forwarding my calls to Google Voice for now. And the messages have stopped. No worries I love the new phone. 

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  • Forwarding to Google Voice worked perfectly for me, too. On Ting's Device Settings page, just disable Voicemail and Forward 'No Answer' calls to your Google Voice number. (I also have "Call Forwarding can be set on phone" un-checked). Google's voicemail answers immediately, and the Google Voice app notifies immediately. 

    It's apparently a problem that many people are having with Android 4.4, across carriers. The recent update fixed it for some. 

    There seems to be a way to use Google voicemail without a Google Voice number, too: https://help.ting.com/entries/23265727-Google-Voice-Voicemail-setup

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  • I just got 4.4.2 and voicemail works!

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  • I have 4.4.2 and still no voicemail.

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  • Casimir - try turning off voicemail (from Ting's Device Settings page) for 10 or 15 minutes and then turning it back on. You'll have to do the setup all over again. People in other forums said that worked. 

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  • So do we need a separate app just to get voicemail notifications? Im fine with no visual voicemail/inbox but it would be nice to at least have a notification and so far Im not getting them

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  • Also just to add Ive tried turning off voicemail and back on and am updated to 4.4.2 and still no notifications

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  • I also have 4.4.2 and have tried all suggestions. Still no voicemail notifications. Disappointing.

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  • Voicemail notifications arrive either very delayed or never at all, and after they're cleared the notification won't go away and can't be swiped off.  So it appears that I always have new voicemails even when I certainly don't. 4.4.2.

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  • Just got the nexus last week, and I have the same problem, No way to know if I have a voicemail. Any solutions for this yet?

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  • Hi Martin - We're still working on a final fix for the problem, but in the meantime one of our great customers has come up with a workaround you might want to check out:  https://help.ting.com/entries/38461966-Setting-up-Youmail-Voicemail-for-Ting-on-Nexus-5

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  • Thanks Martin, I got youmail to work for now.

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  • Any update on this?

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  • Hey Paul!

    If you take a look at  this thread you'll see that one of our Ting customer in the same boat came up with a workaround while this issue is investigated. It may be worth a read through.

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  • Is this still not working, just set up a Nexus 5 on Ting, didn't get a voicemail notification, and am just now finding out about this issue. 

    Why is this so simple and works for every other phone/carrier, but not the Nexus 5 and Ting?  Something is definitely amiss, if this issue has been going on for 6 months now.

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  • yea still an issue.  I tried to use youmail but it sucked down my battery horribly, that and getting emails all the time from them turned me off to it.  Really its been how many months and this still doesnt work?

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  • Hi Evan and John.  We understand the frustration.  We are still looking for solutions to the problem, and we'll provide an update as soon as we have something!

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  • It must be only a problem with some phones. My 32Gb Nexus 5 voicemail notification works. This is the non-rooted 4.4.2 build KOT49H ROM that came on the phone. I am using the default Hangouts for messaging.

    Perhaps either the next update will fix the other phones or more troubleshooting is needed. Mine works as it should. If your apps and data are backed up, you may want to try a factory reset. or possibly a carrier reset.

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  • Or something else, I also have a 32gb with the same rom as you

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  • I've had two Nexus 5 phones.  The first one died after a month.  I tried everything to get voice mail notifications to work on the first phone without success.  Notifications worked fine on the 2nd phone from the start.  Both phones had the same build month, the same software, etc.  Both were 32 GB models like Bruce's.  The only difference in the phones may have been how I first activated them.  The first phone was in my possession for a couple of weeks before the sim arrived and I set some things up ahead of time before activation.  With the 2nd phone, I inserted the sim before ever turning the phone on and then immediately activated.  Don't know if that had any effect on the issue or not.

    DC

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  • I put my Ting SIM before ever turning the phone on like DC did with the second phone.

    Evan, How did you activate your phone? Perhaps a factory reset or reimage  & carrier reset is needed and the SIM inserted before first boot.

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