How do I add a second phone to my account?
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I'm trying to add another phone to my account, but it isn't working for me.   How do I do this?

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  • Hey Jeanne, It all depends on where you get stuck. Not to worry, we would love to give you a hand adding another device. Keep an eye on your inbox, I will be sending you an email to help you out. 

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  • We just got rid of our land line with Comcast/Xfinity and want to transfer our number to a Sprint wireless terminal (which we already purchased) so we can continue to use our "land line" phones using the same phone number. How do I proceed?

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  • Hi Phillip,

     You would want to start by running the device through our BYOD checker to make sure that there is no FED on the account. After that is done you're going to need a SIM card for the device. It may have come with a compatible one already but if it didn't there would be a link to get a SIM from when you did the device check on it. 

     Once you have done all that porting the number from your old carrier to us is pretty straightforward. We actually have a guide that walks through the process that I can link you to here. Just as a note porting a landline can take 5-7 business days.   

     If you need a hand with any of this please feel free to reach out to us and let us know. We would be more than happy to help through our live customer support

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