A MMS question
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With my new note 3, when I want to attach a photo to a text message and send it, I get a error stating "failed MMS, whoops,low account balance"  My mobile data box is checked in settings.  I am at a dead end, thanks - John Barker

 

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  • Hey John, you will need to check on your Ting account setting to make sure data and the picture messaging feature is enabled. If those boxes are checked then you may have to update your MMS settings on your Note 3. If you have any other questions or need a hand you can send us an email here

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  • Thanks for being prompt, after losing sleep over the matter I figured why cry over spilled milk - drink like a cat and be pleased.  In other words go to the internet and get a answer!  I will sleep tonight - it works.

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  • Glad to hear it! Never hesitate to ask us a question, we are here for all your cell inquires!  

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  • where do I find my Ting account settings to ensure "those boxes are checked" ?

    Thank you.

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  • Hi Jim,

    When you're logged into your Ting account, go to ting.com/account/devices and click on the phone number or name of the phone that you'd like to adjust the settings for. This will open up a page that has a sketched image of a phone, and a list of all kinds of options ranging from changing your Caller ID name, to permitting MMS or picture/video messages, to blocking all service to that particular phone. You have full control of your device's network capabilities from that page.

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  • Thank you, Courtney - that did it - previously, when I got to the Devices page, I didn't think to click on the phone number.  oh, and BTW for the note 3 it shows a picture of the device - although I do like the pencil sketches y'all use all over the place!

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  • Glad to help, Jim!

    Ah, disappointing -- we should have a sketch OF the Note III. The sketches are pretty great! 

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  • I have the same problem. My device settings are accurate. I have a WiFi connection, and my MMS url appears to be accurate. Don't know what else to do.

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  • Oh, I should mention I have a Galaxy S4, rather than a Note. Other than that: same problem.

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  • Hey Brian,

    I'm going to follow up with you through a support request. Keep an eye out for an email from me.

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  • I am having the same struggle as Brian was (Galaxy S4).  While at work today, I was unable to receive group messages from friends that are iPhone users.  Once home, they were able to download (even though these were not pictures).  But when I attempted to reply, my message appears in a gray background with a red exclamation mark next to it.  Underneath, an error message reads "Failed MMS."  Tapping the exclamation yields a "message not sent" note and another that reads "Whoops.  Low account balance."  

    I called TING and was directed to perform a carrier reset operation by dialing ##72786#.  This did not correct the issue.  Only returning home to my home wifi allowed me to download the messages, but then I couldn't reply.  Any solutions.  

     

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  •  

    Hi Michael,

    I see that you contacted our support team and Kevin was able to get you up and running. For anyone else viewing this thread, Michael's issue was resolved by manual programming the phone and performing a PRL update (found under settings < system updates). Here are the steps for manual programming.

    1. Open the dialer
    2. Dial ##MSL# (found on your Ting dashboard device settings)
    3. Touch Edit
    4. Enter your 10 digit phone number
    5. *NOTE even if the 10 digit phone number is already listed, you should still backspace it and re enter it. 
    6. Touch "OK"
    7. Clear all the zeroes and enter the MSID number (found on your Ting dashboard device settings)
    8. Touch "OK"
    9. Touch "Done", the phone will reboot (if it does not reboot, do so manually)
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  • Just an update: It looks like my problem stemmed from trying to send a message to someone whose phone was not set up to receive MMS. I managed to send MMS to another person without any problem. The error message was simply not clear.

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