Dashboard shows txt sent to 4 digit number that I didn't send
Answered

I just signed up for Ting with my iPhone 4s, and everything has been great so far. However I signed in to my dashboard this morning and saw 2 text messages that had been sent to a 4 digit number. I haven't sent any text messages, just a few iMessages (I verified that they were shown as blue and not green) and I had not sent anything at the time shown. Also, they were sent to 2 different 4 digit numbers that I don't recognize. Anyone know what would cause this?

Here's a screenshot from the dashboard:

http://i.imgur.com/p0GWWjg.png

Thanks!

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Comments

11 comments
  • Hi Ryan,

    I'm going to open a help request for you. Keep an eye out for an email!

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  • Thanks guys, not a huge deal, just odd. Thanks again.

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  • Same thing happened to me.  I activated 2 iphone 4Ss on the same day.  I made sure to go in and uncheck the boxes in device settings that say "can receive text messages" and "can send text messages" because we're trying to go without (we'll see how long that actually lasts...).  The first one had no trouble, but the second phone ended up magically sending two text messages, one to 9343 and the other to 9759.  The messages don't show in the outbox; there is no history or evidence of the messages except in the Ting dashboard.  When I called to try to get them removed the Representative basically told me "Sorry, there is nothing I can do."  The only thing I can think of that may have happened is that I forgot to click "Save" at the bottom of the device settings page before activating the 2nd phone, and so it allowed the text messages to be sent.

     

    Parenthetically, same thing happened with data.  .28 MB of data was used upon activation on the 2nd phone, where no data was used on the activation of the first.  I had unchecked the box in device settings "Can access the internet."

     

    The more disconcerting questions are, how are these text messages being sent? Is an app sending them? If so, which app? where are they going and for what purpose? Is this an iPhone 4s only issue? Or is this a Ting issue?

     

    Thanks

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  • Hey Matt, do you happen to have any text or voice from a Google Voice number forwarded to your Ting number? I found some interesting threads on Google support forums regarding unknown texts sent to those 4 digit numbers. I removed my Ting number from Google voice forwarding and haven't had those random texts show up since.

    I didn't have the Google Voice app installed on my phone, or anything, just my Google Voice number forwarded from the Google Voice online interface to my Ting phone number.

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  • Ryan,

    I did see similar threads about those numbers associated with Google Voice, and I do use GV.  What gave me doubts about that being the issue was that I waited until my Ting number was up and running before adding it to GV as a forwarding number and before downloading the app.  It's possible I went out of sequence with the second phone and added it before it was fully activated and I may have also forgot to hit save on the device settings page; that's the only explanation I can think of.  That's not how I remember it, but I can't 100% rule it out as a possibility.  

     

    To future self:  If you want to use google voice for texts and avoid getting text and data usage upon activation of your device, try this sequence:

     

    Add device on Ting website

    Under device settings uncheck  can receive text messages, can send text messages, and can access the internet.

    HIT SAVE AT THE BOTTOM!!!

    Turn on wifi on your phone

    leave cellular data on in the phone settings (I had it off the first time and it didn't work, had to turn it back on and restart my phone again for it to activate properly.  As long as you have data turned off on the website, you shouldn't get any usage)

    Restart your phone

    Wait until it says that it is fully activated

    Turn off cellular data in phone settings (for good measure)

    Now you can add your Ting number as a forwarding number on GV

    Download GV app

    Good luck trying to go w/o text and data, you're going to need it...

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  • Hi Matt. After doing some research, I found that those short codes (9343 and 9759) seem to be related to activating those devices within the network and are most likely used to confirm a few settings related to the features of your device. I still couldn't pinpoint exactly what caused them, but will investigate it further as we're still beta-testing activating those phones and streamlining their activation process.

    I'm also sending a follow-up by email to your previous request, so keep an eye on your inbox and feel free to contact us again if you have any other questions.

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  • I too am seeing two texts on the day I activated to the 9343 and 9759 numbers.  It's probably not a big deal as I don't intend on sending > 100 texts this month, but I was certainly surprised to see them.  My setup is also an iPhone 4S but I do not use Google Voice.

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  • Hey Carmen!

    Those messages are directly related to the activation of your device. They essentially get you set up on the network. They are nothing to worry about and they will NOT be a recurring issue.

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  • I am getting these messages too, but more often, as in one a day.

    This is not an mysterious problem for me, though.

    If you have an iPhone 4S and its Wi-Fi is dead (the chip is fried and the setting is greyed out), and you have just set up your phone, the voice capability will be functional BUT your data cannot be verified since you can't updated your profile (##UPDATE#) because you can't connect to Wi-Fi. So I'm guessing due to my lack of WiFi and my inability to update my profile, the phone is sending out SOS texts to try and verify the data (which does not function). Just a side note for anyone in my situation (if your WiFi died after switching over, you should be fine!).

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  • A txt was sent to 9759 from my iPhone 4s. None of the above applies to me. I have not upgraded anything and my wifi was and is working. I do not use txt. That just cost $3 for a reason that whom ever it is directed to needs to explain to me. :-(  Looks like I will need to turn off txt altogether on both of our iPhones. We had left the outgoing txt on thinking we could control it. That it would be at there if we needed to txt our children while they were at work or each other.    

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  • Hi Bill! If your phone re-registered on the network, it could cause that activation short code text to be sent again. I see you have an open Help Request, I'll be replying momentarily with a few details! 

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