I want a new phone number
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I want a new phone number but I do not see an option to just change a number.

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  • Hey Zayra,

    To get a new number you first need to deactivate the original number (done through Device Settings on your Ting account) and then reactivate with a new numbe. You would need to do the carrier reset steps again to get the phone back up and running.

    Please note that you will see 2 device charges for the month as you will have had 2 active numbers on the account in one billing period. We do prorate for the activation, however we do not for the cancellation. Example:

    You deactivate your number 2 weeks into your bill - $6 for the month

    You activate a new number 2 weeks into your bill - $3 for the month (prorated amount)

    You would end up paying $9 in device fees for the month.

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  • Are the new numbers assigned by Ting location specific?  I ask because I recently relocated to a new state and would like to have my cell number reflect the change.  Thanks!

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  • @Jason.  Yes.  You can get a new number with an area code for your new location.

    DC

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  • Hi Jason, D C is correct.  You can deactivate your phone in Device Settings (click the pencil by Active), and then reactivate it with the new service address, which will give you the right area code.

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  • I want my bill to show my phone number at the top of the bill, that can be printed off as pdf.  Currently it has no identification as to what number the bill is for unless you click the (csv) link and download the call or message sheet. TO use this bill for tax or other purposes, it needs to show what phone the charges are for.

     

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  • Hey Jeff, thanks for reaching out. Our billing system is directly linked to our backend so it would require an overhaul in order to have phone numbers appear on your bill. Additionally, because users can change/activate new phone numbers at any time it would require a large workaround that isn't currently a top priority. I understand that this is an inconvenience and it has been an issue brought up in the past with our development team. Considering your circumstances I did bring it up at our feature request meeting today and as an alternative, we are looking at something to help solve scenarios like yours. I'm very sorry for the lack of a quick fix here but we are taking steps to make it happen. 

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