How do I pay my bill?
Answered

I see my current charges, but I don't see a bill, or a way to pay online.

 

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34 comments
  • You can check how much the billing is, but paying it is done automatically.  When you signed up for your account, you put in a credit card number.  Ting will use that to pay each month's bill.  For me, I like that I don't need to get the bills and then remember to go make the payment.  If you do need to do something differently, they might be able to do that if you call their customer service.

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  • Hey Mark,

    Rocky pretty much hit the nail on the head there! However we are unable to change the payment method to anything except for a pre-authorised payment from a card that you have placed on your account. We can accept debit cards, Visa, Mastercard, AMEX and Discover.

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  • I too see a problem with this. I had to change my credit card number, but only remembered this after getting a message that my account was scheduled to be closed. We should be able to initiate some sort of "make payment" manually, even if just using the info we have put in (or, maybe, a special one-time "try again" after changing CC info).

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  • I mean, your email actually states the following:

    "To prevent suspension and disruption of your Ting services, please log in to your Ting account immediately and provide us with the necessary payment."

    How do you expect us to do this manually if there is no manual process?

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  • Hi John,

    If a customer has an outstanding balance on their account because an automatic payment was unable to go through, they can manually charge their card to pay off the balance through the website. Sign into Ting.com, go to your account, settings, billing info. On this page you have the option to "Pay now with stored card" or "Update your credit card and pay now".  Once the pay now button is clicked for either option, our system will attempt to charge the outstanding balance on the specified credit card.

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  • What Renny Malone said does not work, there is no such option.

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  • Hi Jason. I located a support request you recently submitted and will be replying though that so we can further investigate it. Expect an email back within the next few minutes.

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  • I see my bill.  It was due on June 1.  I don't see any indication that a payment has been processed or pending for it.  While this is my first bill, I'd sure like it to show paid (or at least pending) and complete as soon as the bill is posted since the computer has all it needs to do that automatically, there shouldn't be any delay at all.  Also, yes.. I'd like to know what happened after the last post here on March 03.  I wouldn't know how to update my credit card info if the facility doesn't actually exist.  I came here and found this while searching for a way to get the payment processed.

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  • After the end of the billing period, it normally does take a few days for it to finalize before they run the payment, so that sounds normal. I think the slight delay is to make sure all the usage finishes reporting in from the Sprint and Verizon (for roaming) networks.

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  • Hi Mike.  Rocky is correct.  At the end of each billing cycle, we calculate your bill and it is made available for you to view on your account.  Usually 5 days after the close of the cycle, we automatically charge the credit card you have on file with us.

    You can update your billing information at any time.  Log in to your account, click on 'Settings' then click on the 'Billing Info' link. 

    If you need assistance, open a support request and we'll be happy to assist.

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  • Yep, ended up on this thread after a popular enough Google search on "how to pay my Ting bill".  I understood about auto-billing when I signed up but what I don't recall, is ever seeing *when* after the bill date the charge is made.  My first bill too and I was worried that perhaps something was wrong.  MartyM's answer above reassures me.  My suggestion: make that a bit clear[er] on your bill page.  Like my health insurance company does(they list the auto-charge date).

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  • I know I would sure like the option to Pay Now, don't appreciate having to wait 5 days for this to go through.  I don't see a resolution to Renny M / Jason Holmes remarks.  The options mentioned aren't on the stated page...

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  • Hi Nikki, the options are only there when you have a balance due, so between your billing date and the time payment is collected. 

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  • I have a balance due.  Those options do not appear.

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  • My apologies Nikki, I misspoke somewhat.  The system would have had to attempt to charge your card and failed before those options would appear.  If you must pay your bill immediately, prior to the system attempting to collect, please contact us by phone.

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  • That is incredibly inconvenient.  You really need to add the option to Pay Now online.  Does ting have any plans to add such an option?

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  • Hey Nikki. Thanks for sharing your feedback, but that's not something that we're currently working on.

    Our billing system will try to collect the payment as soon as your bill has been fully closed and we verified that's the correct amount. There's no option to manually pay it beforehand because we're still double-checking that information and waiting for any last-minute changes from Sprint or other roaming partners. As soon as everything has been fully confirmed and any adjustments have been made, we'll try to collect that payment.

    If you want to pay beforehand, you might consider buying  Ting gift cards and adding them to your account, because we will always take from those credits before charging the credit card.  Just ensure your have those credits from gift cards in place before your billing day. If we start closing the bill with no credits on file, we'll still charge the full amount of the bill to the credit card, and the credits would remain on the account for next month's  bill.

     

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  • It automatically makes the payment for you, without you having to remember it or do anything at all.  I'm not sure I see how "That is incredibly inconvenient."

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  • The lack of a manual payment method is something that needs to be resolved.  Aside from the statements above, there are any number of logistical reasons to allow payments to be made this way.

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  • I would guess that the costs adding more processes to handle manual payments would not likely be offset by revenue from additional potential business.

    In other words, Ting has determined that  adding manual payments would not likely be a good business decision.

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  • Hey Daniel,

    Automating bill payments is one of the reasons we can keep our costs down and offer lower rates. This means we don't need to keep a billing department, invoice customers or process manual payments, which allow us to do more with less and keep our reduced rates.

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  • Well, you mentioned automated. If you had a button I could press that would let me attempt a payment after a failed payment(low balance in account), then I wouldn't have to call you to make a payment.

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  • Hey Matthew,

    Generally when you have an outstanding balance, you should see a notification that reads: 'We were unable to charge your credit card. Update your billing information to avoid a service interruption' when you log in to your online Ting account; in this case, simply click the hyper-linked 'billing information' when you are ready to make payment and choose to 'pay now with your stored credit'.

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  • There is no 'billing information' link. Maybe you mean 'billing history'?  There was no link that had any option to 'pay now'. Maybe the link is no longer provided when the account is scheduled for suspension. The instructions in the emails are very vague. Being very specific as to exactly where to go or providing a link to the correct account page would be helpful.   " ..log in to your Ting account immediately and provide us with the necessary payment."  That does not provide any helpful information. I wish I could have taken screen shots of not seeing a link., but I'm hoping not to be in that situation again. :)

    Maybe you could provide a screenshot here that shows the link on a page. If anybody has the same problem in the future.. it may help track down the source of the problem and avoid anyone getting frustrated and having to call in.

    I think there is something off here. When I was on the phone with customer service the instructions on finding the link didn't help. I think there is scenario where that link isn't showing up. There are a bunch of people here that were in a fairly specific situation and we are all looking for that link. I actually checked every tab on the left for my account. I also follow a few links looking. The account screens are not that complicated that it takes very long to check all of them for that link.

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  • I talked to a Ting customer service rep on Friday because the attempt to bill my stored card automatically had failed. I received several emails to indicate that service would be discontinued soon if i did not resolve the issue. I explained that i had a delinquent payment from a client of my own and would be able to make payment Monday. The rep was able to allow me to pay my bill Monday and still be able to make calls and send text messages , but i would have no data service until then.... Good enough . But here tonight (saturday now Sunday morning) I do have the money from another client via Paypal. I have a Paypal debit card and would like to make payment. I can change the card info (being able to store more than one card would help) but see no way to pay the balance and get my data back instead of waiting until Monday. There is no pay balance w stored card option or however it is worded, never seen that. I understand the process. But I have been told by a rep that i can pay via the Ting app on my android phone, which i have never seen as a possible option on the app . Trying to use the ting app is pointless anyway.... as i have no data until i pay my bill. I too,arrived here via a Google search. I think the issue here is semantic. The word words "you can pay" are being equated with "you can set up or change the way you pay". Like leaving food out for the cat, I may be feeding the cat , but if the cat isn't present i am merely making it possible for the cat to eat at its leisure...... and if the cat has somehow learned to turn the data off on my phone  until it has decided to eat ......i wish there was a funnel or something i could use to make the cat eat 'now' so I can convince him to meow meow his way over and turn my data back on. What I am saying is... cats are getting smarter and we will all soon be up a creek without any data. 

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  • Timothy,

    Call or chat with Ting support. They are open now.

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  • I have edited and re-saved my billing information, and even though I DO have an outstanding payment, ting hasn't taken my money.

    Several people here mention a "pay now" option that magically appears when you look at billing history and you look at that page.. I see no such link.

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  • When you log into your account Lindsey you should see a red banner right at the top that says "We were unable to charge your credit card. Click here to avoid service interruption." clicking on this will direct you to the billing information page with another red banner that says "Your account has an outstanding balance of $xx.xx. Please pay now with your stored card or update your billing information immediately."

    You can click on pay now with your stored card or update and it will process your payment for you.

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  • I'm brand new to Ting. They where HIGHLY recommended by "The Joe Rogan Experience" podcast. So, I was ready to praise Ting on Twitter, when I realized that I couldn't find out where on the site to pay my bill. I agree with the messages below mine. When I signed up, I didn't know about this. I will certainly call customer service. I will pay my bill on time, but I will be the one to pay it. When I call customer service, I expect this minor problem to be fixed. I want to love Ting, and sing their praises, but if they're holding out on me, there will be a problem.

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  • Hey James!

    Our payments are taken through an automated system at the end of each billing cycle (about 2-4 business days after your final date in the cycle). If you take a look at your online account, you can see how much your bill will be before the last day of your cycle under "Current Usage." After your bill is paid, we send you an email with a receipt of the charges that occurred during that billing period. Take a look at this article here for a bit more information!

    https://help.ting.com/hc/en-us/articles/205433398-FAQ-Billing

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