Long pressing 1 or dialing *86 does NOT go to my voicemail but rather some scam line saying I've won a cruise?!
Answered

This is NOT a joke.   I ported over our two Sprint phones to Ting about a week ago.   An LG Viper and a Samsung Galaxy Nexus.   The LG Viper (my wife's phone) is running stock Android 4.2 and everything seems to work fine on that one (including voice mail).   The Samsung Galaxy Nexus (my phone) is rooted and running a custom ROM (JDX 15.2 based off CyanogenMod 10.2) with Android 4.3.   Everything WAS working fine on it until Sunday.  If I get a voicemail, the phone will notify me like usual.  If I click on the voicemail notification, long press "1" in the dialer, or press *86 to call voicemail -- it actually connects me to some telemarketing scam line. It answers with a recording saying something like "welcome -- pay attention as our menu options have changed.  Congratulations, you have won an island cruise. You only need to pay a one time reservation fee of $50 so get your credit card ready. To accept this offer, press 1 now!"   I've tired several times and it ALWAYS sends me to this scam line. I hope it's not actually calling some 1-900 number because I refuse to pay for that.   

I don't know what is going on here.  My voicemail when I first registered worked fine using the above methods.   Yes, I DID activate VM in my device settings and set up my mailbox with pin code. Yes I have done profile and PRL updates. I even did a carrier reset on Monday night just to see if that would fix it... Nope.    The ONLY way I can access my voicemail is if I manually dial my phone number (from the dialer).  THEN it goes to my VM.  But the usual methods all connect me to the "you've won a cruise" scam.   Did my phone get a virus that changed the voicemail config on my phone? If so, anyone know how I can resolve this?  It's SO annoying!!! 

 

Thanks in advance...

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Comments

11 comments
  • Hi Kevin. There are a few things we can do to try to find out what's happening.

    First, let's try to reset your voicemail. Keep in mind this will also delete your voicemail password and any stored  messages. You can do that by going to Your Account - Device Settings and selecting your phone number. Start by unchecking the voicemail option, saving it, waiting about a minute and trying to access voicemail by holding 1 in the dial pad. It shouldn't connect you to voicemail nor the incorrect number. After that, go back to your phone's settings page, check the box to enable voicemail, save it again, wait another minute and hold down 1 on the dial pad to see if it will take you to your voicemail. It should prompt you to set it up.

    If that doesn't work, the issue is most likely not related to Ting's voicemail, but some modified setting that reprogrammed the voicemail number on the device. That's unusual and I suspect it could be related to rooting the device. We don't officially support rooting as it limits the things we can try in terms of troubleshooting, but you could try to either reprogram the voicemail number (in case that's possible and you can locate an option to do so) or reset that device to the factory defaults, which would completely wipe the phone and should clear this behaviour.

    I'm creating a support request for you with this information along with instructions on how to try the factory reset. You can expect to receive an email within the next few minutes. Free to reply to that with further information.

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  • I also had this happen when I dialed *86, but I got voicemail when I long pressed 1. My phone is a Nexus 5, not rooted.

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  • Hi Evan,

    Make sure to do what Felipe suggested above if you haven't already (voice mail reset and/or factory reset of your device). I'm going to open a help request for you, keep an eye out for an email! 

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  • I have a Nexus S 4G running CyanogenMod version 10.0.0 and I have the same problem with my *86 calls getting hijacked to some telemarketer number.

    One way to work around this problem on Ting, is to dial your OWN NUMBER instead of *86 to access your voicemail.  This will take you to your real voicemail.

    This made me suspect that the *86 on the phone was somehow reprogrammed, most likely by some Android app I downloaded at one time or another.  I suspect that there is some API call or dialer code to reprogram *86 to dial some other number, which is what the malicious app did.  And I don't even download that many apps.  Most likely the malicious part was some 3-rd party component used by the developer in some attempt to monetize.

    In attempt to restore proper functionality for *86, I started trying out various Nexus S dialer codes listed at http://forum.xda-developers.com/nexus-s/general/cdma-dialer-codes-sprint-t1097554

    After I entered the dialer code *#*#786#*#* (hard reset), the *86 was no longer going to the telemarketer, but instead to a different auto-announcer saying "Please leave a company name you're trying to reach and a message after the tone."

    So my *86 is still not working, but at least I no longer get that annoying telemarketer, and to check my voicemail I just dial my own number.  And that's as far as I got.  Calling *228 did not restore the *86 functionality.

    Hope this was partially helpful for whoever needs to check their voicemail, and if anybody else figures out how to fully fix this problem please do post.  I'll post an update as well if I figure out anything new.

     

    *** There's a special place in hell reserved just for the annoying telemarketers. ***

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  • Forgot to mention:

    Before trying the dialer codes, I copied all my personal stuff off the phone, rebooted into Recovery, and wiped/factory reset/cleared every option I could find in there.  But *86 was still hijacked.  So a factory reset on the Android environment just by itself did not prove to be sufficient.  However, if the *86 was reprogrammed by a malicious app or a virus, then factory reset would still be necessary to delete the malicious logic.

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  • Also forgot to mention:

    The special place in hell for the annoying telemarketers who hijack your phone is much much worse than the special place in hell for just the plain annoying telemarketers.

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  • Hi. I now have something similar to this problem, in that my voicemail has suddenly stopped being accessible with long-pressing 1. There is a notification on my lock screen/status bar saying to dial *86. So, based on the above question, I'm suspicious of that instruction.

    When I long-press 1, I get a message immediately saying "The feature code you have entered is not valid." Then it repeats in Spanish, then "Message 1, code 383." Then it hangs up. 

    After following the instructions to fix it, and having not rooted the device, the problem persists.

    Thanks.

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  • Just activated a Moto G5+ and I have the same problem from the start. Seems like a TING problem, what's the fix TING?

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  • Hey Steve, 

    *86 only works on the Verizon network. Motorola released their updates for devices using the Verizon voicemail method without regard for customers on other networks. 

    The fix is here: https://help.ting.com/hc/en-us/articles/115008311027

    You just need to change the voicemail number to your phone number, rather than *86. Long-pressing the 1 key should work after that fix.

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  • Long pressing #1 produces the same results. A call to a scam number, The only work around is to dial my own number.

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  • That fix to change the voicemail number worked great, thanks!

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