My Nexus 5 Keeps Picking The Wrong Time Zone
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One of my Nexus 5 phones keeps picking the wrong time zone.  One is correct, picking EDT, the other keeps picking Atlantic time, which is one hour off.  We're located in Somerville, MA, which is on the eastern edge of EDT, but there's definitely no Atlantic Time towers around, unless they're in the middle of the Atlantic!  The phones can be sitting next to each other and show two different times, which makes no sense since it's all network based.  Any thoughts?

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  • Mine just started doing the same thing two days ago - and I'm located only about 30 miles away from you!  On 3/13, it just started reverting to an hour behind.  If I shut off the phone and start it again, it will revert to the proper time.  But it's set on automatic network update so for some reason it's selecting the wrong time as well.  Wonder if it's a network issue? 

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  • It's got to be a network issue.  I turned off the automatic timezone selection, but kept network time on, and it seems to be working ok now.  I'm sure it'll be upset when we go back to EST, but that's not for a while.  What really confuses me is I've got two identical phones, but only one is acting out.  I've also got 3 friends that live  within 3 miles of me, all with Ting Nexus 5s, and no one else has a problem.  Very strange.

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  • I agree with you that it is very strange.  If both of your phones did it, the idea of it being a network issue would make more sense.  However, like you, I turned off the automatic timezone selection, and that seems to do the trick.  My phone had been fine for weeks until just a few days after the time change on Sunday.

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  • This occurs every so often with my Nexus 5. I don't think this is exclusively related to Daylight Saving Time because this started occurring well before the change, and I just noticed it start again yesterday. I am in Miami, FL.

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  • Hi Matthew.  Upon doing some more research, there seems to be a broader issue affecting date and time on Nexus 5 phones on various networks. That doesn't seem to be related to one location or network in particular, which lead us to believe it should be addressed through a manufacturer's over-the-air update.

    Some customers reported this might be fixed upon rebooting the phone, although it might come back later at any time. For now, the only confirmed workaround is to disable the "automatic date/time"option under your phone's settings.

    We'll let our customers know once we have any updates regarding this, but feel free to also submit a support request if you have further questions.

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  • While this may in part be a Nexus 5 issue, it certainly is a network issue as well and impacts other phones.  I've experienced the wrong time zone on my N5, my Motorola Photon, and my Samsung Conquer (3 different versions of Android).

    Last summer, the cell tower nearest my house would set the time zone for my Samsung Conquer and Motorola Photon smartphones to Mountain time even though I am in the Central time zone.  At that time Sprint told Ting there were no problems with the network but the problem mysteriously went away the same day Sprint did their investigation.  I did some extensive traveling through 3 different time zones and many states about that time and all other cell towers synced the correct time to my phones every time.  It was a problem with just the one cell tower.

    I frequently travel to a small town in New Mexico. Since Thanksgiving, the cell tower in that town resets my smart phones to Central time even though the area is in the Mountain time zone.  This has happened to the Conquer and the Photon, and now to my N5.  This time Sprint confirmed to Ting there was a known problem with the upgrades they were installing.  I'll be back there next week sometime and will see if the problem has been corrected.

    The interesting thing to me and maybe one of the gurus will have an answer is that the dumb phone on my account was never affected by this time zone problem, only my Android phones were affected.

    DC

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  • Hey D C. Thanks for sharing your thoughts.

    While it's true that the tower you connect to defines your date and time (if that's set to adjust automatically on your phone), it seems that there are more Nexus 5 phones affected by this issue at various locations than other phone models, which lead us to think there could be something affecting those devices in particular.  At this point, there are two possible causes for that.

    First, a tower might be incorrectly sending time information to a device, thus sync'ing it incorrectly.

    Second, the tower might be sending the correct time, but the device itself is interpreting it incorrectly.

    One way to check that is by comparing different Sprint/Ting devices at that same location. If they all present the incorrect time, the tower is most likely sending that incorrect information and it's a matter of waiting for that tower to be adjusted. If only one device displays an incorrect time, there's most likely an issue with that specific phone which is causing some incorrect interpretation and time adjustment.

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  • Felipe, can you send me some Sprint devices to test?  :)

    Honestly, this isn't a huge concern, but it'd be nice if Ting could get in touch with Sprint and ask about this.  Or, if I can call Sprint directly, I'm more than happy to, but I figured they'd just tell me to go bother Ting.

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  • Hi Ian. We'd love to, but I'm afraid it won't be possible for now. :)

    We're opening an investigation to try to get more information about it, and will keep you posted once we have something to share.

    In the meantime, feel free to share any developments or even reach out to our support team if you have any particular concern regarding your device/coverage.

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  • If two identical phones are displaying different time zones, don't automatically assume its the phone.  First, confirm that both phones are connected to the same tower by identifying the tower ID with an app such as SignalCheck Pro.  A buddy of mine and I were sitting next to each other in a restaurant and using this app we could see that our phones were connected to different cell towers.  We arrived at the restaurant from different directions.  A phone will hold onto a signal from a cell tower as long as its viable before switching to a new tower.  And, you don't always connect to the closest cell tower.  If you are very close, sometimes the signal "overshoots" your location and you end up connected to the next closest tower.

    If you do find that you have two of the same phones on the same cell tower but with different time zones on each phone, then begin investigating the differences in apps and settings between the two phones to help diagnose the problem.

    DC

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  • Here is how to solve the issue
    Go to settings, date and time and disable auto timezone
    Now, change the timezone to what it is supposed to be.
    Reboot the mobile.
    When it restarts, turn auto time zone on again.

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