Receiving texts instead of voicemail notifications
Answered

I messed up.  I used to use YouMail for voicemail.  I decided to unsubscribe.  For a while now, I've had "Turn on SMS" checked in Hangouts.

This wasn't an issue with YouMail.  After unsubscribing from YouMail and reinstalling the Sprint voicemail apk, I was receiving a text message every time someone left me a voicemail.  The texts said, "//Android:*@vvm.coremobility.com has sent you a Sprint Voice message. Call 408-970-0000 to listen", followed by a long string of letters and numbers.

When I called the number, the switchboard said, "If you're calling from a phone with SMS capability, press 2.  Otherwise press 1".  I pressed 2, and the switchboard said, "You will continue to receive SMS on this phone".  However, I still received texts instead of my voicemail app notifications.

Turns out, Hangouts was intercepting the messages intended for the voicemail app.  Unfortunately, I found that out too late.  Guess what I did?  This morning, I got frustrated, called the number, and pressed 1 this time.  Now the switchboard says it will permanently send me text messages instead of SMS!  There are no options during the call to change it back to SMS now that I know to just disable Hangouts.

What do I do to reset Sprint voicemail SMS settings?

I have a Samsung Epic 4G running CM10

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11 comments
  • Oh, hey!  Never mind!  I got it!  :D

    Here's the solution in case anyone else needs it:

    To reactivate your voicemail, go into the Voicemail application and compose a new voicemail mail. You will want to send it to the following email address : activate@vvm.sprint.com  You will likely need to record a second or so, but the recording doesn't matter. This will reactivate the phone with the voicemail server and may get the issue corrected.

    Answer found on Sprint forums here:

    https://community.sprint.com/baw/message/386771

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  • Hey Bradley.  Thanks for letting us know. If you have any specific questions, feel free to also co ntact our support team. Cheers!

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  • This solution worked for me! 

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  • Glad I helped someone!  :D

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  • I have the same problem but don't think I have any "Voicemail" application. Is this something that would have come preinstalled, or from the Play store or something?

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  • Most smartphones today come with a voicemail application.

    What model phone do you have? Are you using Ting CDMA (Sprint) or Ting GSM?

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  • Galaxy SIII (Sprint) with Cyanogenmod. I don't think it has a dedicated voicemail app, I've always just used regular voicemail. It would be silly if you have to download an app to switch to avoid using the app, but who knows haha.

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  • Jeff,

    Sprint uses a non-standard text message for voicemail notifications. Sprint's stock messaging application & Visual voicemail handle these messages properly.

    Many third-party messaging apps break the notification, I know Hangouts on my Nexus 5 handle them properly. I do not know if that would work with Cyanogenmod.

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  • Oh OK thanks! I'll try visual voicemail if I can get the Play store to work at some point. I don't actually need notifications though, so I was hoping there was some way to disable them and go back to regular voicemail. I'll try physically bugging someone at a Sprint store. It sounds like I just need to send an email with an audio attachment (possibly in a non-standard format) to : activate@vvm.sprint.com. Maybe they can do that from a different device, or set it directly in a database or something.

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  • OK I partially figured it out: I don't need to do anything with Sprint; just setting up voicemail again and blocking texts from 9016 is the solution. They use the texts as some kind of hacked push notification system for the Visual Voicemail app. Is there a way to block them without a 3rd-party app? I know Red List is supposed to work but you need the play store for that. I assume Android has a native blacklist somewhere and since I'm rooted I should be able to edit that directly, but I haven't managed to find it yet.

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  • Jeff,  I've had success blocking texts using Sprint's block command to 9999.  Don't know if the 9016 number can be blocked but it might be worth a try.  Send a text to 9999 containing this:  Block 9016

    Good luck.

    DC

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