Activating a SIM card
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I just activated a Samsung Galaxy S4 but it did not have a SIM card. I now have the SIM card and was told I needed to activate it through you. How do I do this?

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  • Hi Kim. You shouldn't need a SIM card to activate a Galaxy S4 with us. Please remove the card and test your phone to check if you can use it without any issues. If you have any questions or run into any trouble, please submit a support request with as much detail as possible so we can troubleshoot it.

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  • I also have a Galaxy S4 without a SIM card. However when I attempted to activate my S4 on the Ting website it asks for a "ICCID" number. Under my "Status" settings my S4 phone says its "unknown". I assume that's because it does not have a sim card - I'm not for sure (see attached pic). Any help would be appreciated since I am not able to currently activate it without entering a ICCID number.

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  • Hi Victor. Now that we can officially BYOD the Galaxy S4, we confirmed that the SIM card is required have them activated and connected to the 4G LTE network. You can either buy the SIM card directly from us or shop at Best Buy or a Sprint store. Make sure to buy the Sprint Micro SIM with model number SIMGLW206R if looking for that elsewhere - that's the only model number we can activate.  The ICCID is the number that will be printed on the card itself.

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  • As described above I purchased a SIMGLW206R at Best buy for my Galaxy S4.  Looking thru the TING website now, I can't find a button or link that would allow me to activate the SIM card.

    I already activated the handset itself and have been using it successfully for one week, but want to use the SIM card on top of that. Vincent

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  • Hi Vincent! I see that you've opened up a Help Request, expect a reply soon! For anyone else: a SIM cannot be added to your Ting account by itself, if you need to update your SIM after activation, please let us know, including your new ICC ID in the message. 

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