Why won't my phone correctly retrieve MMS messages after being on Airplane mode?
Answered

I work in a place where I have to leave my phone outside and in airplane mode. I can check on it periodically throughout the day. This has happened a couple of times recently but as of late, it has happened more and more. I turn my phone off of airplane mode and I get a message like this from the number 3333: 

ˆ „ ¾ ÿ¯„´„Œ‚˜ANVvF-THTSrVPBc0G ‘‰ €1##########/TYPE=PLMN† Š€Ž ‚ˆ € S|Ô ƒ http://mms.plspictures.com/ammsc/?ANVvF-THTSrVPBc0G##########

where the 10 consecutive # signs are the number who sent me the message (first one) and my number (second one). This message is also split into two SMS messages because it is too long and it is split right in the hyperlink. If I type in the hyperlink in my phone, it downloads a file that I can't open. (did this on my computer and I can open it as a text file and see it is a group message). Usually around 12 hours after receiving this message, I will receive the actual message in my inbox with no problems (except that it is 12 hours late!) I have a S4 running Android 4.4.2 and I am using the Textra app. I will note, that this never happens if my phone is not in airplane mode. I receive group messages just fine if I have signal turned on. Is this a carrier problem or an app problem? I have been using Textra for about 5 months now and am just now starting to have this problem regularly.

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10 comments
  • MMS messages require data. If the phone is in airplane mode, the data is turned off. Why leave it in airplane mode?

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  • My phone sits in a locker all day with little to no service so I put it in airplane mode so that I don't kill my battery searching for signal. When I turn the data back on, it should retrieve the messages correctly

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  • Hi Mark. I went through some previous help requests we worked on and it seems that were a few other cases in which that app resulted in this type of error message. It appears that uninstalling that app should take care of this problem as we haven't found any other solution at the moment. Would you like to give that a shot and see if it works? If so, that will confirm this is related to the way that app handles "offline" MMS messages and I'm afraid there won't be much  we could do at a network level to change its behaviour.  If you still get those messages after uninstalling the app, send us a support request so we can further investigate it.

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  • Hi Fellipe. The reason I started using Textra a while back because the stock Android app had trouble receiving group messages from non iPhone verizon phones (Their group messages would CC everyone and the stock messaging app just saw that as an individual message, not a group message). I am hesitant to uninstall because I know that then my phone won't work with group messages. I have sent a request into Textra and they are looking to see if it is their problem so hopefully they will have a solution!

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  • Hi. I also seem to be having this issue, but I am not using the Textra app. It seems like this happens only when I'm in areas with bad reception, like my grocery store. I also get these texts from '3333' with the broken hyperlink. What additional information can I provide to help troubleshoot this?

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  • Hi John.  First thing to try would be to do a carrier reset to make sure everything is well.  

    You'll need your MSL code - from your Ting account, click on 'Device Settings' then on your phone number - your MSL is shown on the left.

    1. Open dial pad and enter: # # 72786#
    2. Enter your MSL
    3. Select: OK
      Your device will then reboot and go through a new activation.

    If you continue to have the problem, open a support request with the details and we'll troubleshoot the problem further with you.

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  • Thank you, Marty! I will let you guys know if I have any further problems.

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  • The problem that John described is exactly what happens to me. The broken hyperlink comes from the number 3333. I went thru the carrier reset process. I will update you if I have the problem again.

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  • I am still having this issue every few days, even after resetting the carrier

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  • Hi Mark,

    I see that you have submitted a help request and I will be replying to it shortly. Keep an eye out for an email!

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