Why does my minutes show charges for "free voicemail"
Answered

When I check my minutes used for this month, I have 3 charges for using the voicemail feature.  Why is this free service being shown as a charge against my minutes?

Thanks.

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8 comments
  • Voicemail is free, calling voicemail from your cell is not.  Unfortunately, I am not sure where this is explicitly stated.  For info on how to access your voicemail from another line please read:

    https://help.ting.com/entries/20835618-Voicemail

     

    hope this helps

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  • Hi Wayne, Richard has it just right.  Any usage of minutes will be counted toward your rates, including calls to voicemail.  The voicemail service itself is free.  You're welcome to call your voicemail with the instructions Richard posted from any phone you wish.

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  • Thanks for your feedback.  Nice to know how to check the voice messages using another phone!!

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  • It might be helpful if this was stated in a popup on the rates page, like the picture messaging disclaimer.

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  • There are mixed messages about the customer being charged or not being charged (free) for checking voicemail from their Ting device.  This thread indicates to prevent being charged for minutes, check voicemail using another phone.  However, at Ting Help Center thread https://help.ting.com/hc/en-us/articles/205422008-Voicemail it indicates calls from your Ting phone to voicemail are not billed.  Please clarify.  Thanks.

    Am I billed for calls that go to voicemail?

    No. If a call goes to your Ting voicemail, you are not billed for that. Calls from your Ting phone to check your voicemail are also not billed. These calls will be displayed in the usage as free.

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  • The information in this thread is 6 years old and we've updated our policy since then. Per that official help center article, you are NOT billed for calls to your voicemail from your Ting phone. Other free calls on Ting include to 911 and to us at 855-TING-FTW (855-846-4389). We do still incur costs on our end for these calls, but we do not charge you for these calls.

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  • Wow... that was fast.  Thanks for clarifying.  

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  • Of course! We think if something is worth doing (like a support forums for your customers), it's worth doing well.

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