restart my service
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need to change visa card payment and turn service back on

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  • Hey Daniel!  You can update your billing information by logging into your Ting account and going to Account Settings, or we can help you by phone.

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  • At this time I have stopped temporarily TING services to my residence at 424 Indian Hill Rd, Holly Springs, NC.  I now wish to restart the services as of 20 March 2020 as I will be returning to the US a few days after.  Please confirm that this request is received and you will "flip the switch on" at my house on that date.  Thanks for your help!  Robert SCHEIDIG

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  • Hi Robert!

    We cannot authenticate your account and re-activate things from a community post. You've got 3 options to get in touch, though:

    1) The fastest option is to give us a quick call at 919-753-4126 (our phone lines are open 24/7 with no phone tree to navigate)

    2) Another great option is to use the Live Chat feature found at Ting.com/support and start a chat with one of our agents. This is also open 24/7.

    3) The third option, usually for less time-sensitive matters, is to send us an email to help@ting.com

    Since you said you don't wish for your service to resume until March 20th, email ill likely be fine since that provides more than a 2 week buffer :) If you choose to email, please make sure it's from the email address registered to your Ting account.

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