How do I check my usage on my phone?
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Is there a site that I can check? 

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  • You can log into your account on Ting's website via a browser and check your usage.  Or, if you have a smart phone, you can likely download the Ting app and use it to check your usage.

    DC

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  • Another option is to use a free app like Call Meter 3g. It's pretty accurate since it uses your own phone's call logs. Just set up the first day of your billing period. However it does use a little data. 

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  • MY plan is 30 Gigs of hotspot
    but my alerts are in megabytes and when I log in in doesn't tell me how much in have left.

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  • Hi Sherri,

     With the Franklin Mobile Hotspot, it is separate from your usage dials that are on your account. Currently, there is no option to see the usage on your account but there are automated usage alerts built into the device to let you know when you hit 20GB and 25GB (these alerts will be emailed as well as texted to the primary number on the account). There will also be an email sent when the 30 GB has been used up. 

     With megabytes to gigabytes, it is a 1000 MB to 1 GB as a conversion. We keep the alerts in MB's so that there is more control over setting up the usage alerts. If you would like a hand setting up any additional alerts feel free to reach out to one of our live support agents and we'll be happy to give a hand. 

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  • Technically a gigabyte is 1,024 megabytes due to the 8 bit to byte exponent.

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  • You're absolutely correct. We actually note this in our blog post called "What can you do with 1GB?"

    [...]

    "Note that after the byte, each measurement is actually precisely 1,024 of the units below it (and yes, 1 GB on Ting is actually 1024 MB). We talk in terms of 1,000s to keep the math simple."

    [...]

    The buckets don't change until the full MB bucket has been exceeded (1024, 2048, 3072), though our unadvertised 10% grace keeps you from paying for just a few megabytes over each bucket.

     

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