Getting Windows Phone 8.1 on the HTC 8XT or Samsung Ativ S Neo

So the Windows Phone 8.1 update for both these phones started rolling out over the air to Sprint customers in the first week of December and based on looking through various forums it looks like the roll-out completed to all Sprint customers in the 3rd or 4th week. Based on comments in https://help.ting.com/entries/104181733-HTC-8XT-8-1-Update and https://help.ting.com/entries/104160043-Sprint-rolled-out-the-windows-phone-8-1-update-to-the-ativ-s-neo-this-week-When-will-we-get-it- it doesn't appear that any Ting customers have received the update yet. Since it's been several weeks since the rollout completed on Sprint so I don't think we're going to as it stands.

After a lot of searching through various forums it appears that there were some issues for certain Sprint customers in receiving the update (no updates then they fix the issue and get it immediately) when they had modified their default device (through the 8.1 preview or other methods https://help.ting.com/entries/93176696-ATIV-S-Neo-voice-roaming-currently-unsupported-on-version-8-0 ) in order to work around issues Windows Phone 8 has on the Sprint network.

Some users were able to get the update over the air when they had the 8.1 preview installed and others weren't. The single commonality among the people who don't receive the update, both with the 8.1 preview and other methods, seems to be that Settings->Cellular shows no active network. All Ting users with Windows Phone 8 share this issue even with default devices.

I think not getting the update and no seeing an active network in Settings-Cellular share a common cause, likely meaning Ting needs to do something or get Sprint to do something in order for us to get the 8.1 update over the air. I really need the 8.1 update soon because I need an app only available to 8.1. Is there a way for me to work out this issue myself? Maybe I can go to a Sprint store and borrow a SIM card long enough to get the update? Has anyone found a way (hack) to get an active network showing? Is there a Sprint 8.1 ROM floating around somewhere I can download rather than having to bother trying to get an over-the-air update?

I'd really rather not install the 8.1 preview because reasons https://help.ting.com/entries/102768596--Warning-Windows-Phone-8-1-Developer-Preview-and-Ting

Thanks for any help you can provide.

6

Comments

17 comments
  • I can confirm that the update did not come to my ATIV S Neo as of 1/12/2015.

    0
    Comment actions Permalink
  • Hey Bryan,

    Updates get pushed in batches directly by Sprint and the manufacturer to all devices on the network (including Ting), but we don't receive any information about when that will happen for any specific device. We usually wait until some of our own devices start receiving over the air updates, as well as any customers that report us those updates before we can confirm they're reaching Ting devices.

    0
    Comment actions Permalink
  • Hi Felipe. That was my point. As near as I can tell from the forums all batches were complete in the 3rd or 4th week of December, although hopefully Ting can verify this with Sprint. People who were in the batches that already had the update released to them but didn't have an active network showing in the Settings->Cellular still could not receive the update until they fixed the problem. All Ting devices share this problem so we won't receive the update even though it's likely already been released to us.

    0
    Comment actions Permalink
  • Hey Ting, it's clear (has been for a while now) that your Windows Phone offerings are broken. What have / are you doing about it?

     

    "...but we don't receive any information about when that will happen for any specific device." --> Has Ting asked their wholesaler/provider/anti-partners? Take some accountability.

     

    "We usually wait until some of our own devices start receiving over the air updates..." --> This hasn't worked out for me for two updates now.

     

    "...as well as any customers that report us those updates before we can confirm they're reaching Ting devices." --> Have you not been listening to your customers? That is the problem, WE HAVE NOT BEEN RECEIVING UPDATES.

     

    TingWTF, this has made mobile even more broken. I'm sorry, as you can tell, I am pissed.

    0
    Comment actions Permalink
  • Hey Brad,

    Rest assured we've been communicating about that and bringing up those concerns in periodic meetings, although we don't have access to the exact dates in which any updates will become available.

    As much as we wanted to have control over updates, it comes down to our network partner pushing those updates to devices. Depending on the update, they might need different builds for MVNOs as well, which can take a bit take longer for them to work on compared to devices running directly on Sprint.  Most times, MVNOs will receive updates at the same time as Sprint customers, but under a few cases, MVNO updates could be slightly delayed due to reasons beyond our control as Sprint prepares them.

    We're continuing communicating about it with our partner, and we'll never delay any update (they come straight from our partner to your device), so you will receive it as soon as that's pushed by Sprint and the manufacturer. We'll share any updates as soon as we have them.

    0
    Comment actions Permalink
  • Still no update at all for me not even gdr3.   Especillay not 8.1

    @Brad, ting did offer to replace my ativ s neo with another phone however since they stopped offering windows phones I refused to take them up on the offer.  I really like the WP ecosystem.   I wish there were some kind of resolution to this issue, even if it meant me shipping my phone somewhere to get the update flashed.  I  could live without the phone for a couple of days to get the updates on. 

    0
    Comment actions Permalink
  • So, I contacted a Sprint chat tech support person today. I said I was on an MVNO and was just wondering 'how long the line was' until MVNOs started getting 8.1. He seemed surprised we hadn't received them yet. He asked me to call tech support. One problem, since I am not a Sprint customer, my phone number just causes the system to hang up on me. He said since I wasn't on the Sprint network, he didn't know how he could help. I told him technically I was on the Sprint network, just not a direct Sprint customer.

    The support agent was very helpful, and said he had spoken with his supervisor and I would receive an email from him within 4 hours. Unfortunately, this was 7 hours ago. I did save a PDF of the transcript.

    Could this be some sort of miscommunication?

    My roaming is locked. I can't turn it on, and I was told several months ago I would have to wait for 8.1. I like my windows phone, but I go into areas where I need to stay in touch with my family, and if there is no wifi, then I am dead in the water, so to speak. I realize this isn't Ting's fault and they, like us, are somewhat at the mercy of HTC and Sprint.  The phone I bought last summer said "ready for Windows 8.1" on the HTC website. I just wish the wait weren't open ended.

    0
    Comment actions Permalink
  • What is the status here?

    Anyone has received the 8.1 update yet?

    0
    Comment actions Permalink
  • Try chatting with Ting support for an update. They are extremely busy and chat currently appears to be the best method of contact.

    0
    Comment actions Permalink
  • Still nothing here. Someone will probably have to search the internet for the Sprint ROM so we can side-load it before we'll get it.

    0
    Comment actions Permalink
  • Can we get an update from Ting on this one?  Still not update to 8.1 on the ATIV Neo as of today.  The spouse will not be happy when I add a windows phone with 8.1 and she still has the old OS.  Any status update from Ting would be appreciated.

    0
    Comment actions Permalink
  • Try to call, email, or chat with Ting support for their official word. They are very busy, but this is important to you.

    0
    Comment actions Permalink
  • In the past month I have spoken/chat with Ting customer service on three occasions.  Bottom line is this is between Ting and Sprint.  Per the customer service agent, Ting has requested that Sprint push out the update to windows 8 phones on their MVNO but it has not happened yet and Sprint has given no timeline.  The Ting customer service agent was going to try again with Sprint for me.  I would suggest if you want the update call or chat with Ting customer service so they know it is important to you. 

    0
    Comment actions Permalink
  • Spoke today with customer service about the updates and from the way it sounded, we wont be getting the updates at all.

    Does anyone have any experience with moving the phone to Sprint, receiving the update, then cancelling the contract and coming back to Ting. Customer Service didn't think that would be a good idea either as Sprint has a way of locking the device, any other thoughts.

    0
    Comment actions Permalink
  • I checked with Sprint (wanted to be able to tether my laptop to my phone for a day) and they have a host of non-refundable deposits and setup fees that would end up costing $50-$75 plus contract to use Sprint long enough for the update.

    I also went into a Microsoft store to see if they knew of a workaround. Apparently there are some internal discussions between Microsoft and Sprint trying to get Sprint to fix the issue. Sprint says sometime this summer and Microsoft is pushing them to get it done before Windows Phone 10 comes out this summer *(implying the Ativ S Neo will get WP10). Hopefully Windows Phone 10 will get updates more like Windows Update rather than using this horrible carrier-based system but at least we'll be able to load a new developer preview in a few weeks/months.

    0
    Comment actions Permalink
  • So is 1) anyone still using his Ativ S or HTC 8X and 2) had received any OS updates while on an mvno?

    I'm still waiting.

    0
    Comment actions Permalink
  • David,

    I no longer use my 8XT, but I did get 8.1 on it by using the Windows Recovery Tool.

    After a while they included 8.1 in WRT as the default factory reset instead of 8. It worked fine. I had simply gone on to a Lumia 640 by then.

     

    0
    Comment actions Permalink

Please sign in to leave a comment.