BYOD port ATT to Galaxy S3

I would like to port my existing ATT wireless number to a BYOD Sprint Samsung Galaxy S3 (SIII). Anyone have luck doing that? I got an error message saying I had to follow in steps of Ting Hacks, which I'm happy to do, but didn't see any directions anywhere.thanks - Drew

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  • Drew,

    Since you signed up for this forum. you already have a Ting account.

    First BYOD the phone by going to  https://ting.com/byod. Just port the device, not your number (yet). The device should then appear on your Ting dashboard under "Your Devices", ready to be activated.

    You can then activate the device and port your number at the same time.

    After the port is complete, you will start getting charged by Ting for the device plan.

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  • There's actually a glitch in our new activation process that is stopping people from porting in non-Sprint numbers when doing a BYOD to Ting. It also means people can't do a BYOD without doing a port from Sprint or activating a new number, so until that gets resolved (we're working on it) it requires one to contact Ting Support to get the process going.

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  • Drew, that was exactly what I did.  I had to first activate both phones and got assigned new numbers.  Then I had to port our existing numbers over from AT&T.  For whatever reason, this required Ting to create "virtual devices" to receive the ported AT&T numbers, and then switch those numbers over to my Ting phones.  It was a clunky process and it made me wonder how many people Ting is onboarding in this way.  If it's being described as a "glitch" then I hope that implies it can be worked out. I was actually on the verge of bailing, especially when Ting wanted to charge me $6 each for the "virtual devices!"  Fortunately, Ting actually empowers its CS people to actually take action, and they issued me a credit when I complained about that.

    Although it took a lot of calls and emails on my part to get everything working, I can say that Ting is very responsive on the CS end.  In the interest of complete honesty, I did at times get confusing and contradictory information (and I definitely got the sense that some of the support people are not as up-to-speed as others) but the overall sense is that they are genuinely willing to do whatever is necessary to get your issue fixed.  FWIW the issue for me turned out to be a problem with one of the "virtual devices" they set up to receive the port, so my case isn't likely to be typical.  Once they figured that out, I was up and running with both lines in a matter of hours.

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  • Patrick,

    Sorry for leading you astray. This "virtual device" step must be Ting's workaround for the glitch in their Sprint MVNO system.

    Ting support rocks! They have recently had to expand their support staff to keep up with Ting's popularity, so it is understandable if all agents are not yet up to speed with all aspects of their system.

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  • So if for example I would like to activate a clean sprint device that I bought off of ebay and port my verizon # over, I should call customer service before I attempt to do it online?

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  • @Bruce: No worries, you didn't lead me astray. My issue was resolved before this thread was posted. 

    @Mary: I would call support first and see if they have resolved this. Technically I suppose you could activate your devices online and then call Ting to do the port, but I would check first and see if there's a better process in place.

    On one hand, I salute Ting for their willingness to make this work with an unconvential process.  On the other, I really hope they can fix this.  I'm sure there are lots of potential customers like me  who a) aren't Sprint customers b) don't want to pay top dollar for a new phone from Ting and c) don't want a low-end phone either. 

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  • I was able to activate a sprint phone with a new number and then port the verizon number onto the phone all online.

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  • Wow, so many helpful comments! I got it sorted out in a two step process that someone at Ting explained to me over the phone.

    1. activate the phone with a NEW Ting assigned number. Be sure that the Service Address you put into the form is in the same area code that the number you want to port is.

    2. once the phone is active and working, use the online form to port the new number over the existing one.

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