Setting up Youmail Voicemail for Ting on Nexus 5

Hi Everyone,

I think I'm like most people with the Nexus 5- generally pleased, but confused by the lack of voicemail notification. After a little research, I figured out how to set up a popular 3rd party voicemail app called Youmail that offers full voicemail with notification on the Nexus 5 for free.

Without getting into detail about how these apps and conditional call forwarding works, I'll get right to the nitty gritty. If you have tried to install and run the app, you know that it doesn't work right off the bat. You've probably guessed that youmail thinks you're on Sprint, and is using call forwarding codes that don't work on Ting. You probably also know that usually conditional call forwarding  (busy, not answering) requires that your incoming calls get forwarded to an actual telephone number where your voicemail resides (in normal circumstances this is your phone number), but Youmail doesn't really let you see the number it's calling during setup so you can't do it manually. Youmail does, however, offer to issue you a number for a monthly charge. But thats no good. You're already obsessing over how much money you're saving on Ting- spending another 8 bucks a month for this service seems like a step in the wrong direction

But yet-  even at the free level- there must be a phone number that Youmail issues you for this to work, right? And if you had this number, you could just set the whole thing up manually on the ting website. That would be so easy. 

Well, there is a number-- and here's where to find it. 

1) Get the app, download it to your phone,  run the through the intro and skip the steps where it sets up call forwarding- they won't work.

2) log into your youmail account on a browser using your number and pin. 

3) Look to the upper right corner of the site and you'll see your cell phone number. Click on that, and it will take you to "My Account"

4)Look the tabs on the left, choose "My Phones"

5) this will show your phone(s) and to the right of your phone you'll see a couple of options, one of which is "Need to activate this phone? " and below that is "show me how". click on that. 

6) OK- we're here. In the center of the page you'll see a long number that starts with *28. Copy and paste the number EXCLUDING the *28. This is your call forwarding number. Mine was more than the usual amount of phone digits- I have no idea why or if you need all of them, but I copied them all. 

7) Now, take this number and go to your "my devices" settings in Ting. Select your phone, turn on "call forwarding", and select "Forward Busy signal" and "Forward No answer" below, and in each case, paste the long number you copied from the youmail site. Save. Bam. Done. 

Thats how I got it to work. Good luck.

 

8

Comments

23 comments
  • Thanks for the post. Tired of waiting for google to solve this.  Followed your instructions and now I have vm. Yeah!

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  • Five-star post of the week. Thanks.

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  • Great post.

    I'm wondering though (and will find out soon enough) - does the call forwarding to the YouMail number count as a call? I thought I read a similar post about using Google Voice's voicemail that while call forwarding was free, it was dialing a number, and so that counted as a minute against you while the voicemail was connected.

    Thoughts?

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  • I checked my phone records with Ting  and it looks like Ting does indeed count the VM calls towards minutes. On another note, i noticed a slight change on the youmail website while setting my wife up on youmail. It seems that the "unusually long" number following *28 is now a proper 10 digit phone number, and it was the exact same number as mine.  The number it issued us was also a WV number- the state we live in. Go figure. 

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  • Hey John, thanks for the update! Yeah, I saw that too. What I noticed was that I didn't answer a call, but it still showed up as an incoming call and time put against it (some short ones, like 13 seconds, 22 seconds, etc.). When I added up my minutes, those seem to have counted.

    Not a big deal, and this is still a good solution to the non-notification voicemail problems on Ting/Nexus5/KitKat. But just wanted to clarify!

    FWIW, the YouMail account I setup goes to 347 - NYC, even though I'm in the Chicago area. :)

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  • Thank you for this work around. One thing I realized about this method was that I wouldn't know I had a voicemail unless I was connected to Wifi or the Mobile Network. While looking at Youmail and it's options, I saw the SMS alert and got excited, then I realized you have to upgrade Youmail (pay) to get that option. However, I have figured out a work around will allow you to receive a text when you have a voicemail. Essentially, you change a setting in your Youmail account to also send you an email and then have your email client forward that to your cell phone. The only factor that could change between people is what email you use. I use Gmail, so I can confirm it works for that.

    • Login on Youmail.com
    • settings
    • My Alerts (left side)
    • E-mail Alerts  
    • check the options you want (I would recommend having it sent in "Plain Text"  
    • save changes.

    Now to setup your email client to forward that email to your phone via SMS (this is for Gmail):

    • Login to your Gmail (that is connected to your Youmail account)
    • settings 
    • Forwarding and POP/IMAP
    • click "add forwarding address" 
    • on the Forwarding and POP/IMAP page click "Add a forwarding address 
    • for us being on Ting (Sprint's Network), the address will be your 10 digit number followed by @messaging.sprintpcs.com, so if your number is 123-555-1234 you put put 1235551234@messaging.sprintpcs.com in the box and click Next 
    • Click proceed. 
    • They will send a confirmation code. 
    • You'll get a short text, which I thought didn't contain the confirmation code, but I tried the 9 digit number in the "Subject" and it worked.
    • Put that confirmation code in.
    • Click verify
    • back to settings
    • filters
    • create a new filter
    • in the "From" box put "voicemail@youmail.com
    • click "Create filter with this search" 
    • check the "Forward it to:" box and click the new Forwarding address you create.
    • Click Create Filter.
    • BOOM! Done!

     

    I would think it should be similar for other email clients. Not everyone is going to need this, but if you're off wifi and data on the network, it could be helpful in notifying you to check your Youmail when you have access.

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  • Really great posts from John & Aaron.  

    (Youmail + Gmail SMS forwarding) * Ting + Nexus 5 = mobile happiness 

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  • It took me a month before I realized I wasn't getting voice mail notifications. Glad this post was here. Now it is all setup and working. Unfortunately, now I have to return all those calls :/

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  • I got the vm # and set it up on my Ting account to foward correctly, but then I got an error saying the OCN setup didn't work... guess no Youmail for me... -_-

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  • I find that the default voicemail notifications work on my stock Nexus 5.

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  • Just wanted to say thank you for this. I rooted my HTC One and put CM11 on it. I was not receiving any VM notifications and now I can! Thanks!

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  • my default notifications work as well, but I was hoping this would work because I wanted to get visual voicemail.

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  • Thank you so much!  I was trying to figure out how to make this work for days.  

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  • My Youmail will not ring. I have checked Ting, phone & Youmail settings. I am not sure what to do now.

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  • I own a Nexus 5, did updates, and the ting number at Youmail will not authenticate/veriify. 

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  • ***GOT IT TO WORK***

    I own a Samsung Galaxy S3 and tried this a while back and couldn't get it to work.  I just tried it just now, and I was getting the same problems I was getting a while back.  However, I finally got it to work today by trying one extra step that I don't think I tried the first time around.

    Follow the same steps as John Weld (original instructions at the top).  After completing that, reboot your phone (that's what I did, not sure if it is necessary).  Then, from the youmail website, just under where it says "show me how" (from step 5), click on "confirm activation".  This will take you to another page where youmail will initiate a call to your phone to test the activation.  Click on the "Confirm Your Activation" button.  Youmail will now call your phone.  DO NOT ANSWER and DO NOT SWIPE TO IGNORE the call either.  Just let it ring through.  If successful, you will get a new voice mail in the youmail app.  Subsequent test calls to your phone from other numbers should also work at this point.

    This is what worked for me.  Good luck.

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  • They have Ting as a carrier now, so it works if you click the link where you can change carriers during the call forward step.

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  • Hey guys the method has changed and this is the new method below.

    Youmail uses *28 as there template when it calls out, but that is no longer active. On Ting its *72, *73

     

    to turn off busy forwarding:

    *730 + send

    to turn busy forwarding back on:

    *73 + ten digit number you want to forward to + send (as if you're calling that number)

    for example: *738028272030 + send

    --

    to turn off no answer forwarding:

    *740 + send

    to turn busy forwarding back on:

    *74 + ten digit number you want to forward to + send (as if you're calling that number)

    for example: *748028272030 + send

    --

    to turn on the forwarding of all calls immediately:

    *72 + ten digit number you want to forward to + send (as if you're calling that number)

    for example: *728028272030 + send

    to turn off all call forwarding:

    *720 + send

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  • Fred - thank you! Using the *73 and *74 codes worked for me. 

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  • your welcome Carol

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  • Update for 2017: I had trouble setting up YouMail- it said the codes that the app dialed were invalid. Checked this thread and these codes didn't work either. Here's my solution:

    1. Log into your Ting account. 
    2. Select Device Settings
    3. Find the phone you want to set up YouMail on and select Edit
    4. Scroll down to minutes, select Edit
    5. Turn on Call Forwarding, Call Forward Busy, and Call Forward No Answer
    6. Copy and paste the 10 digit phone number that YouMail gives you to forward your calls to (My Account > My Phones > How YouMail Works) into both Call Forwarding number boxes on the Ting page
    7. Wait a little bit for Call Forwarding to be activated and then go through the Setup and Verification process on the YouMail website or through the app.

     

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  • Thanks for the update, Edouard!

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  • FYI, the first message should be modified... as the instructions don't seem to be correct any longer.  Edouard de Varennes provided a good update.  I was trying to get YouMail working but the codes kept failing.  Now I discovered that the reason why was due to the call forwarding options being disabled.  They can only be enabled when you specify the number.  This isn't something possible to do from the YouMail app, so it is guaranteed to fail.  They really need to update their instructions.

     

    Btw, what prompted me to try YouMail was a recent update to the Voicemail app.  The Trash icon disappeared!  I am unable to delete any old voicemails.  Even worse, I tried rolling back to the original version of the app, and it WIPED OUT all of my voicemails!  Unbelievable.  And after applying the required upgrade, no trash icon.

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