Background: I've got a phone that was activated on Ting, but now appears to have a bad motherboard. I've got an identical phone that fails the financial eligibility test. The former owner has called Sprint and everything is cool, she even got an unlock code. Of course, now I am in possession of the the phone (which isn't activated) and have no idea what to do with the unlock code. I can't get anyone at Sprint to talk to me since I don't have an account with them.
Q1: Is there a way I can use this unlock code and get the phone activated?
Q2: Is there a way to swap the esn from my damaged phone to the new one?
I realize that Ting will credit me the cost of the new phone, I've also got a coworker who wants it, so getting my money back isn't an issue. I was just lucky enough to get the phone at about 50% of what they usually sell for (Samsung S3). I should also mention that due to location CDMA is really the only option of coverage I have.