Switching from AT&T to Ting, Republic Wireless or Straight Talk. Thoughts? Opinions? Comments?

So my AT&T contract is up on June 24 and on that day, I will be switching carriers to either Ting, Republic Wireless or Straight Talk.

I think my decision will largely be made by what phones are available on the various carriers. The front runner right now is straight talk, as I can get a galaxy note from amazon for $519 and pay $45/mo for unlimited (but capped) everything.

Ting is solidly in the number two position as I will spend less per month, but the device selection is less than stellar. The galaxy s2 was a great phone, but with the s3 coming out shortly, I don't know if I can justify spending that kind of cash on a product that is halfway through its life cycle.

Republic is lagging behind as they still have no mms and no solid device. However, $19/ month is hard to argue with. I guess my question to those of you with more knowledge than me about ting is whether I should expect a high end (galaxy note, nexus or htc one series) phone being available on ting within my timeframe.

All thoughts and opinions on this are welcome. Thanks!

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Comments

13 comments
  • Aaron, I know the type of phones are important - it is to me too, but also take customer service into consideration.  My contract was also up last month, so I've been looking, and based on what I've seen in the forums and their FB page, I have to say that Ting's customer service is the absolute best hands down.  In my opinion, there is absolutely no comparison by Republic Wireless or Straight Talk - Check the forums.  The only reason I haven't already signed up at Ting yet, is because I'm looking for a phone too.  They're going to provide info about new available phones in a few weeks - see  https://help.ting.com/entries/21483582-any-word-on-the-galaxy-nexus-or-evo-4g-lte-coming-to-ting

    It depends on your priorities.  You can have a great phone and lousy customer service or you can wait a few weeks to see what Ting's coming out with, and you may have both a great phone and great service.

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  • Aaron, I'm not sure that you know that RW is still in Beta mode and you can't just sign-up and use their service. I have been following them from the start and while I like what they are trying to do, they seem to be having problems executing their business model to date. At this time they don’t have a date for when they will be open to the general public, but the best guess would not be until closer to the end of the year.

     

    FYI, I am (was) signed up for RW’s beta wave “G” but I'm going to pass when the invitation to join finally comes. On the flip side, I’ll be activating my Ting phone tonight!  

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  • Thanks for the insight on that Mark. Your plan requires patience, lol. Richard, I'm in wave D for rw. I guess we will wait and see. I've read about the lack of customer service with republic and it is worrisome, but again, $19 is hard to argue with.

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  • I think there are a TON of people that have their contracts expiring during the month of June due to the iphone 4 launch date being two years ago from that month (I have 3 phones in that situation). It would really behoove Ting to advertise during this window and get some great phones if they want to snag some of the iphone crowd before the iphone 5 comes out and they get locked down again for another two years.

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  • I am on wave i for Republic. I gave up waiting and I am not sure I want to worry about my cell vs wifi useage to stay in their good graces. It seems like a good concept, but I don't think they are "there" yet. And, they are not exactly on time with their products. I know they are in beta. However I just ordered a Samsung Transform from Ting yesterday and hopefully will get it soon. I do have to say their customer service has been great so far.

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  • I have my main line on Straight talk. Great service but $48/month for unlimited everything and it's GSM only. (look for the "straight talk sim" on google)

    But I have my Nexus S on TING because I'm not stupid. I want 4G speeds and straight talk doesn't have that.

    And republic...please..."unlimited everything....if you don't use our service...ok ok...you can use our service....but you can't get any good phone"

    Please. You can't beat TING!

     

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  • Have 2 phones with T-mobile prepaid for years and have made the jump to Ting just a week ago on one of the phone.  I am actually in wave G of republic wireless but I will pass on it when the official invite comes. I will switch my other phone to Ting when my minutes expired with T-mobile.  

    Republic Wireless seem to be pushing back on their official release date which is a little worrisome. Also, their plan is still evolving and you don't know what plan they will come up with once they open it to everyone.  I love the Republic concept as the phone is pre-programmed to handle the switch between wifi and cellular/data service which is fool proof once you setup your network. Another thing that I don't like with Republic is that they charge per support ticket you submit. It is free right now but will not be once they open up for everyone.   

    With Ting, I just setup the phone to always connect to wifi and after a week of use, data use is only 10mb so I could say that once I switch my other phone, our monthly average will be S on Minutes/Text/MB and will only cost us around $21 a month + tax or $27 on some months (i.e. Thanksgiving and Christmas) if we go over 100 minutes on voice.  This will be the same as what we spend now on our T-mobile prepaid.

    Ting's customer support is second to none. They have responded quickly on all my inquiry. I am all setup now and I don't think that I will be contacting their support again. But if I do need their support, I am confident that they will always be available for me.

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  • Don't you mean if the official invite comes from RW? I've been watching RW and I am in wave L. From the scarce blog updates, to the ambiguous statements made in those rare updates, it is apparent there are more things wrong than just getting the technology right. RW still seems not ready for its alpha, let alone beta. Ting, on the other hand, looks good now. I have some money to burn on two AT&T GoPhone accounts, and I'd like to see a decent LTE device before switching to Ting. I'm hopeful LTE is coming soon. 

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  • I am in RW Wave K but just ordered a Transform Ultra from Ting. Too many open questions, and too little new information from Republic. I get enough of that from TracFone and their "Florida" service center, which happens to only employ people with thick Indian accents (hmmmm).  

    Having an ICS tablet, and Google TV, I'm looking forward to finally going Android without paying Big Cel a fortune. I just wish the price difference from the Transform to S2 wasnt $300. That's a bit much, Samsung.

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  • Exactly the same boat here as Brian -- I think I'm in RW Wave L, but either way... I started out excited by RW but have been disillusioned by their lack of progress and of updates.  But I'm now very excited about Ting.  I ordered a Transform Ultra 12 days ago, so I'm hoping it ships soon.  (BTW, any word on those, Ting folks?)

     

    There is such a difference when a company values customer service -- I have an insurance company (Amica) that is like that, and I actually look forward to needing to talk to them, rather than dreading it.  I hope that Ting can maintain that as their customer base grows (which I hope it does), but it really seems like it's baked into the culture of the company.  Either you have that or you don't.

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  • For any of those trying to decide between Ting and RW, I would recommend Ting.  Republic has next to no customer service.  If you have any kind of issues, forget about getting help.  I took me multiple emails, calls, and finally contacting the BBB just to cancel my account with them.  RW claimed they never got my emails, so I re-forwarded about 10 of them various people there, but they didn't have any comment.  Also, they have no phone number to call.  Ting is a much better choice, and will be less of a headache.

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  • Also, with Ting you can sell your phone if you cancel the service.  RW will not let you resell your phone.  You will be stuck with a $200 paper weight.

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  • One other note regarding customer service at RW is that at some point in the future - maybe when Beta is over, they plan to start charging for their customer service.  ......I wonder if the customers can charge RW for their lack of customer service.  Just a thought.

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