How long is number porting taking right now?

Somewhere in the discussion I see mention of it taking 2-3 days to transfer a phone number from another, sometimes longer.  Is that still the case?

I'm coming from Verizon, if that matters.

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23 comments
  • Porting a mobile number usually takes about 24 hours when completed under automation (with most carriers, and I believe Ting has claimed this as well).  If it has to be completed manually (as a replacement number after activation for instance, it takes longer).

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  • I did this about 2 weeks ago and it took about 3 hours - started about 3pm on a Friday afternoon - and I rebooted the phone around 6pm and it was working.

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  • Mine was less than a day

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  • Thanks.  My new phone showed up yesterday afternoon.  I'm leaving town soon, and I didn't want my phone to be in transition when it happened.

    It took 2-3 hours for the porting to happen.

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  • My porting was completed at 8:30AM today but I can not still receive or make phone calls.  Dead in the water at 5:22PM over here.

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  • Hi William,

    After the porting has completed, the phone should start working right away. If the device was already powered on prior to the port completing, it may not have received any activation instructions as a result. Have you tried powering the phone off and then on again?

    You can also force a profile update on your device which should take care of it too. Visit " Initiating a profile update" search results for more info regarding your specific device.

    Sorry for the trouble, looking forward to having you connected soon!

    -Ben

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  • I have a Home Phone Connect 2 and my port completed 4 days ago but customer support still can't get my device to work. I originally activated with a new number to verify it would work at my location. The phone worked great so after two weeks I called support to start the porting process. First support deactivated my temporary phone number then we started the porting process. During this time if I tried to use the phone it gave an error message of "your account cannot be validated". It took about a day for the actual porting process to complete (it took several days before my old home phone provider started the porting process but that is a different story). But after Ting showed my phone as "active" I am still getting the "your account cannot be validated". With the Home Phone Connect 2 I have cycled the power but it had no effect. There is a number you can call to restart the activation process but when I call it I simply get the "your account cannot be validated" error message.

    At this point I think the ESN is still tied to the temporary number or some other reset is needed on the box. Either way, I can't wait any longer to have my home phone back.

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  • Hi Ben,

    Your instructions to "initiate a profile update" work and my phone is now up and running.  Thanks You.

    Now I need to figure out how to import my address book from my old blackberry's back up file.

     

    -Bill

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  • Hey Joseph. I see Anet's been helping you out, so you should be in good hands. I'll take a look at the support ticket to see if there's anything that might have been missed though.

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  • Started activation process on Sunday, March 3rd and apparently the port of my old number isn't scheduled occur until Thursday, March 7th.  That seems excessive.  I called my existing carrier - Chickasaw Telecommunications Services - and they indicated that the port isn't scheduled until then.  Not sure if that is slowness or their side or on Ting's.  ??

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  • Landlines (and VoIP lines, which are classified as landlines) take 7 days to complete porting. I see the port you're doing is listed as a landline, so that would be why.

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  • @Andrew Costen:  Thanks for looking.  My nephew set me up and he said his port only took a day.  But that was for a mobile phone.

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  • No problem Virgil. Yes, mobile ports generally only take about 4 hours.

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  • Mine is going on 7 hours right now.Anxious!

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  • @Eduardo I've sent you an e-mail regarding this. 

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  • Hi Kyra,

    I just sent you an email with the correct number.

    Just FWI: I am switching 2 more phones to Ting. After doing the math, it appears my family will save close to $40 over the already-low VM rates. And, with much better phones. It's incredible, almost too good to be true!

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  • And if the level of Customer Service continues to be this good, watch out Big 4!

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  • @Eduardo Thanks for getting back to me and I've followed up with you through the support request. Happy to hear you'll be saving with us as well : )

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  • Any idea how much longer?

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  • Hey Eduardo, Kyra will keep a good watch on your port request and will notify you in the email request as soon as she has more info. Thanks for asking.

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  • OK, third and last device. Another Galaxy Nexus, sent porting request Saturday night and still nothing. Can you help?

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  • I've replied to your open support request Eduardo!

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  • You ting people are awesome !

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