Please tell me if I'm off base here as I like the Ting concept... It just seems that the implementation is a little off. Here is my response to a servey I was emailed after I cancelled my service...
No complaints about [service rep's name]...
It's Ting that is "Bad, I'm unsatisfied". Basically, my family of five is staying with US Cellular rather than moving to Ting, and I'm letting everyone I talk to and communicate with on-line know that...
o A $70 credit/promo on the account will take a year to use, rather than simply being applied to the account as one would expect. [added later, see ting.com/HAK5, it says 'Get $75 toward monthly service' - my failure to read and understand prior to accepting]
o you open your equipment, you've bought it, even though it's unused... unlike other companies that will charge a 20% restocking fee, and resell the "refurbished" phone to another customer at a discount.
o Ting *LIES* when it claims "Pay for what you use. No penalties. No waste."... If you use 501 [later edited to 526] minutes, you pay for 1000... that's a waste of 499 [later edited to 474] minutes that I did not use, but for which I must pay.