Complaint about Ting policies

Please tell me if I'm off base here as I like the Ting concept... It just seems that the implementation is a little off. Here is my response to a servey I was emailed after I cancelled my service...

==

No complaints about [service rep's name]...

It's Ting that is "Bad, I'm unsatisfied". Basically, my family of five is staying with US Cellular rather than moving to Ting, and I'm letting everyone I talk to and communicate with on-line know that...

o A $70 credit/promo on the account will take a year to use, rather than simply being applied to the account as one would expect. [added later, see ting.com/HAK5, it says 'Get $75 toward monthly service' - my failure to read and understand prior to accepting]

o you open your equipment, you've bought it, even though it's unused... unlike other companies that will charge a 20% restocking fee, and resell the "refurbished" phone to another customer at a discount.

o Ting *LIES* when it claims "Pay for what you use. No penalties. No waste."... If you use 501 [later edited to 526] minutes, you pay for 1000... that's a waste of 499 [later edited to 474] minutes that I did not use, but for which I must pay.

Troy.

#

==

Troy.

#

0

Comments

76 comments
  • William, I'm quite happy with Ting. I'm not looking to change. I was just commenting on others that seem to want Ting to change what appears to be a very successful business model. I like the level of service I reveive and feel I get good value for my money. I don't want to see a decline in service for a relatively small dollar savings. Some people have a hard time in assessing value.

    0
    Comment actions Permalink
  • My bad, I mean @Gary Corcoran

    0
    Comment actions Permalink
  • Mike,

    I fully understand how to properly evaluate value for a given plan. Ting is off to a nice start, but don't believe that they can't do much better. They can and most likely will as the competition increases. I look forward to seeing how they evolve.

    William,

    As for Lyca Mobile, their paygo rates are very attractive, but I live in an area where TMO service is a bit lacking so I am a bit leary of buying a GSM phone only to find out that the service isn't very good.  Plus I promised my wife that I would wait until next year to change providers.

    0
    Comment actions Permalink
  • LOL...I also promised my wife too.......But I'm going to test drive my phone only with Page Plus free service on Dec. 10th 

    0
    Comment actions Permalink
  • This website should keep you busy http://www.prepaidphonenews.com/

    On a side not Ting has the best CS, hands down.

    0
    Comment actions Permalink
  • @Gary, Ting originally had a system where you prepaid into a certain "bucket" and then were credited back if you fit into a lower level. That's where Zact got the idea. Ting simplified further to a postpaid plan model where you only pay for what you used after you used it. Ting really emphasizes simplicity. The market has determined that per-unit pricing is not a viable business model. Almost all MVNOs that had per-unit pricing moved to the plan model. I believe Ting originally was going t do per-unit pricing until their market research indicated that was too drastic a move for users coming from the big carrier plans.

    0
    Comment actions Permalink
  • Sorry for the wall of text above, but the Zendesk forum is not iPad friendly. Everything appears in one paragraph.

    0
    Comment actions Permalink
  • I hear ya Bruce. There is a lot to like about Ting which why I suspect that I will be joining down the road. My situation is the exact opposite of most Ting new users. I like my VM $25 plan but my phone is getting old and any phone upgrade will bring an automatic $10/mo plan increase. I like the challenge of seeing how low I can get my cost without skimping on phone quality and customer service. This is where Ting is a good potential fit for me. 

    0
    Comment actions Permalink
  • I hate to reopen an old thread, but Ting marketing is again deceiving users. The marketing truthfully touted "less waste" instead of "no waste".

    Ting is now claiming an inaccurate 

    With Ting, you use what you need and just pay for what you used at the end of the month. No tricks and no gotchas

     

    That is equivalent to the old "no waste" claim and is false advertising, plain and simple.

    Ting, let's get hones here and stay honest, even if you have to fire your marketing department!

    Ting service has many good qualities. IT is too bad honesty is not one of them.

    0
    Comment actions Permalink
  • Bruce, I think you are being overly picky about terminology. I would suggest leaving Ting and give it a rest. I'll be happily staying and be happy to pay for what I use. Oh, look out for those windmills.

    0
    Comment actions Permalink
  • A potential customer on the blog sees this lack of transparency as an issue. If Ting wants to lose some business due to shady marketing, they are welcome to do so.

    0
    Comment actions Permalink
  • I didn't have any trouble understanding the plan description.

    0
    Comment actions Permalink
  • Mr. Osborne,

    Feel free not to answer this if you find it offensive - Are you a "rigid thinker" by any chance?

    The reason I'm asking is not to be snarky - I taught kids and adults, in a former job, who did have "rigid thinking" and while it took some initial getting use to, on my part, in adapting to their "rigid" way of thinking I quickly learned that those same kids and adults were some of the most fascinating people I've ever met in my life.

    0
    Comment actions Permalink
  • As a more "on-topic" response:

    I signed up for Ting because I no longer wanted to deal with Verizon Wireless and their "Customer Service Purgatory" - I've had my Home Phone with them for a while now (I pay ~$16/month for it) and will be moving my other line to them as soon as I sort out my ETF with Verizon - I've already bought my new phone (A feature phone, because I don't care for smart phones), and am expecting to pay ~$59/month for my service($55/month for XL Minutes, L Messaging, and XS Data + applicable taxes). If I had stayed with Verizon Wireless, I would have been paying ~$110 for my service after taxes.

    I feel that I made a better choice by going with Ting.

    0
    Comment actions Permalink
  • beware of ting ,once they get your credit card information they jack uo your bill and just take your money as they like.

    all 2 times per month,

    try not to use someones card as they will put it on file and just take the persons money even though that person doesnt have an account with them.

    they took lots of money off my relatives card and refused to refund it .

    then theirs nothing you can do about it as they are based in canada,stay away from ting.

    0
    Comment actions Permalink
  • curtis,

    You do not indicate that you contacted Ting support about this. They are human just like you and sometimes make mistakes.Give them a chance. Lately, I have found chat to be most effective.They email you a transcript after the chat is completed.

    In the 23 months I have used their services, I have found them more than fair.

    Just recently, I was testing a new feature and the billing was mot what I expected. Ting credited me to cover the errant charges after I mentioned it.

    0
    Comment actions Permalink

Please sign in to leave a comment.