As wonderful as the forums are, they don't allow for terribly real-time communication and chat. That's where IRC comes in.
Some of us are camping out at #tingftw on freenode. For those unfamiliar with IRC, it's just a chatroom, you choose a nickname and off you go. If you haven't used IRC before, the easiest way to join the chatroom is to click on the following link: http://webchat.freenode.net/?channels=#tingftw
Anyone in the room and keeping an eye on messages there will likely chime in to answer questions, but replies may take a little time, so please be patient if you don't get an answer immediately. Also, keep in mind that we're mostly Ting customers, not employees, so we don't speak for the company. Occasionally some Ting employees will drop by the room, so you might catch someone there, but again, there's no guarantee. Think of it like an office water cooler/village pump/watering hole/etc.
I will note that one nice thing about the forums is that they have permanence. If we do have useful findings in chat, it would probably be a good idea to post a summary of those findings back on the board for all to see.
Hope to see you there. :)