Does outgoing caller ID work on Ting?

Does outgoing caller ID work on Ting?  I just set up two phones and named each phone under their respective names.  So, for example if I name one phone Fred Flintstone and the other name Barney Rubble, will these names show up on other peoples caller ID?  This works on Sprint.  I can call a land-line on my Sprint phone and my name will show up on a person's AT&T home phone.  I know for cellular phones, names have to be in contacts for it to work, but what about land lines?  Will the name Fred Flintstone and Barney Rubble show up on a person's land-line caller ID for each associated phone?

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17 comments
  • I don't believe so so far it just displays "cell phone" and my number.

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  • Hey Drew,

    You've asked a couple of questions here, so let me tackle each one separately:

    1) Will the names I set for my devices show in external caller id?

    No, the nicknames set for your Ting devices will not update caller name info. These names are used for identifying the devices in your Ting Account page, and we also use the name in call logs.

    2) Is it possible to set the caller name for my Ting phone, so that my name and number are passed to mobile phones and land lines that I call?

    Although Sprint®* does offer this at a retail level, Ting customers will not have any caller name details set when they make outbound calls. We don't have a mechanism for updating caller name information with the network today.

    Hope this helps!

    -Andrew

    *Sprint is a trademark of Sprint.

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  • Argh!  I ported my phone number from a sprint account.  Unfortunately, the caller ID shows the account holder's name (not me).  I wasn't able to get it changed w/sprint 2 years ago and just lived with it.  I was hoping that with the transfer of the number to ting, that I may have better control over the caller id.  Oh well.

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  • Eric, so your Ting ported phone number still shows the old Sprint account name on it?  That is good news for me I guess, hopefully my Sprint ID will stick once I switch over to Ting.

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  • Actually the CID will take  while but eventually it will just say wireless caller.

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  • S R, yes the Ting ported phone number still shows the old Sprint caller id.

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  • I just had someone report that a cell phone on my account showed up on a landline Caller ID with my full name.  Apparently something has changed since these comments from a year ago.  It would be very nice to have a Caller ID entry for each phone on Ting so you could either leave it blank (to show just the number) or specify the person's name using that phone.

    Speaking of Caller ID, what does the setting "Hide your Caller ID from others" really do?

    Thanks.

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  • Bret, the "hide my caller ID" makes it look like you are calling from an "unknown" number - there will be no name or number visible to the person you are calling.

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  • Hi Bret, the "Hide your Caller ID from others" setting makes the caller ID show as "Private number" to the person receiving the call.

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  • Is there a dialing prefix of any kind to selectively block outbound caller ID?  I don't want such a thing on all the time, but if I want to hide it for the duration of a call that would be nice.  The ability to do that from the Ting Android app would work just as well for my purposes.

    I can't check either of those for myself because I'm not a customer yet... waiting on a response to a support ticket I have open with a couple of questions before I take the plunge :-)

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  • Brian, I just tested it out for you.  There is no dialing prefix that I know of, but you can turn the "hide caller ID from others" feature on and off from within the Ting Android app.  Since it is coming from the server side (changing it back and forth) it appears to be pretty quick but not instantaneous.  

    For example, when switching on "hide my caller ID" followed by an immediate test call it did in fact hide the caller ID, but when I switched it back off to "show my caller ID" an immediate test call still came up as "unknown."  I waited maybe 1-2 minutes later, tried again, and it was successfully turned back off with the caller ID showing up normally.

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  • @Brian, just saw your request in our help centre. I'm glad you were able to find all your information. If you need a hand with anything else give us a shout or drop another line.

    @Cam, Thanks for running that test! 

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  • @Cam - Actually, now that I'm testing out the service, it appears that the *67 Sprint prefix works for that. It's handy to know that the app will as well, though.

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  • @Brian - Thanks, I did not know that trick, good to know.

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  • Is there a way for my home phone to recognize when my ting # is calling? So far even though I have plugged in the ting # (Moms phone) on the house phone, when I call in it just says "unknown number".  I have an aspergers kiddo, and while he is high functioning, he gets a bit freaked out when he hears  and sees that "unknown number" on the house phone, and wont pick up in case it really IS someone UNKNOWN!   

     

    Thank you for any help or suggestions!

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  • @Heidi - If you have the "Hide your Caller ID from others" option turned on for your Ting phone, which is the only thing I can think of that would cause the call recipient to get "Unknown number", turn it off.

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  • Nope, all 3 of our TING phones have the "hide your caller ID from others" box unchecked (in other words, it is not hidden). And all 3 phones show unknown number.  Our home phone service is Qwest tell fiber (we are on a fiberoptic system in our home). 

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