Picture messaging on your LG Optimus Elite

We recently sent an email out to our LG Optimus Elite owners who have enabled MMS on their accounts and thought we should post it here as well:

A little while ago, you purchased an LG Optimus Elite phone from Ting and enabled the MMS functionality in your account.

You may have noticed that sending picture messages is problematic on your device and we wanted you to know that it's not you, it's us. 

Or rather, it's a firmware problem on the Optimus Elite. 

We're working on getting a fix as quickly as possible, but since it could be some time before we have it in place, we wanted to give you a heads up to let you know. We know what it's like to struggle with something by yourself and we hate to think we may have caused you any grief.

Although we don't have an estimated fix date for the problem, we do promise to follow up as soon as this issue has been corrected.

Sincerely,

The Ting customer service team.

=== UPDATE (OCT 10)===

Hi folks,

We're pleased to announce that LG has identified the problem and fixed it (in the lab). We expect to have the permanent fix rolled out across the network (and on to your phones) by the end of this month.

Sorry for the inconvenience,

-Ben 

=== UPDATE (NOV 6)===

An update has been pushed out as of October 25th that should resolve the MMS issue, but some people may still need to reprogram the MMSC URL in their Optimus Elite handset.

There may be slight differences from one phone to the next in terms of how the steps read, and without question, every device is going to have a unique MSL (Master Service Lock), but other than that, the instructions apply to pretty well everybody.

1 - Open up the phone's keypad as though you are about to dial a number 

2 - Enter # # 3282 # 

3 - Select MMSC 

4 - Select Edit 

5 - Enter your MSL

6 - Select Set URL 

7 - Enter  http://mms.plspictures.com 

8 - Select Ok

Then simply send an MMS to activate.

If you don't know your MSL already, please contact Customer Support and we'll be happy to provide it to you.

Cheers.

Andrew

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Comments

109 comments
  • I guess I was very lucky with the whole MMS deal.

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  • I can both send and receive MMS now. Tested to Verizon, T-mobile and Virgin Mobile(Sprint).

    Not sure if its something that LG or Sprint did but it works.

    What I did change was this and it should have no effect on it working or not. So until I hear otherwise about them fixing it I will assume this as being coincidence:

    I noticed in my calendar that the events showed a different time zone. My wife and I share google calendar events..  So I went into the calendar settings (Menu, More, Settings) and noticed  "Use home time zone" was unchecked. I checked it and changed it to the correct time zone, then I tried to send a MMS and it worked.

    Again.. I dont see how this would have fixed it, so perhaps Lg/Sprint has fixed this issue now.

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  • Nope Joseph-I don't think that is it as my "use home time zone" has always been unchecked and I have had MMS usage. Man this is a weird issue.

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  • Nope Joseph-I don't think that is it as my "use home time zone" has always been unchecked and I have had MMS usage. Man this is a weird issue.

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  • It is indeed weird but it works on my phone now for whatever reason. I have not seen an update show up unless it was transparent..

    Current:

    2.3.7

    LS696ZV9-M8655L-AABBQMLYM-4140005

    2.6.35.11-perf

    ZV9.GWK74

    LS696ZV9

    Rev1.1

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  • I am  unable to receive MMS.  It shows expired. Will an update automatically be sent to my LG Marquee?

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  • Yes, you should get a notification as soon as the update is ready and available.

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  • There was an update a day or so ago for the Elite, although my MMS magically started working BEFORE the update.

    Looks like the update adds a few features.. Like a quick memo thing when you press both volume up/down at the same time.

    Checked to make sure and my MMS works AFTER as well, I was worried it might break it.

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  • Mine hasn't started working...  Nor does the memo thing work.  Did you update the firmware?  I haven't seen an update.

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  • Settings:About Phone (Before update)

    2.3.7

    LS696ZV9-M8655L-AABBQMLYM-4140005

    2.6.35.11-perf

    ZV9.GWK74

    LS696ZV9

    Rev1.1

     

    It is now:

    2.3.7

    LS696ZVF-M8655L-AABBQMLYM-414008

    2.6.35.11-perf

    ZVF.GWK74

    LS696ZVF

    so there was a update in the last week. You might want to manually check for it but my Elite popped up a notification saying an "Update" was ready.

    As said my MMS magically started working BEFORE the update so the update had no effect on that for me.

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  • @Joseph,

    Thats weird, I just checked and my settings match your old ones.  I did a PRL and a Profile update but it said there were no firmware updates available,  And my LG software was up to date.  ???

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  • http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/lg/lg_optimus_elite/blog/2012/10/25/lg-optimus-elite-software-updates

    Just found that.. It was released 10/25.


    |
    Version
    | Release Date
    | Description of Enhancement/Fix
    |
    |


    |


    |


    |
    |
    LS696ZVF
    | 10/25/2012
    |

    • NFC driver permissions update

    • Support for downloadable Sprint Direct Connect Now client from the Google Play Store

    • “QuickMemo” LG application

    • Sprint Connections Optimizer

     

    Discuss it here 

    |
    |


    | -------------------
    | ------------------------------------------------------------------------------------------------------------------------
    |
    |
     
    |  
    |

    - Initial Release

    |

     

    Important Notes:

    • This software update includes a download step and an install step. 

    • Download time over 4G or Wi-FI will take approximiately 10 minutes; download time over 3G will take approximately 20 minutes

    • Install time will take from 5-10 minutes.

    • During the install time, you will not be able to use your device

    • Released in stages with 100% of devices having received the update within 10-21 days

     

    Update your software

        1.  From the Home screen, press Menu

        2.  Scroll to and tap Settings  

        3.  Scroll to and tap Update Firmware

        4.  Your phone will check for updates

            -  If there is an update, follow the on-screen instructions to download and install it

            -  If your phone displays Your system is currently up to date, your phone is on the

               most current software version, or the update hasn't been pushed to your phone yet

              (See Important Notes above on the rollout schedule)  

     

    Check the version on your phone

        1.  From the Home screen, press Menu

        2.  Scroll to and tap Settings

        3.  Scroll to and tap About phone

        4.  Scroll down to view the *Sofware Version   *

     

    Note:  Comments are restricted on this blog.  Please post any comments under the thread for the specific

              software update.

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  • Yes, I called Ting and they said that updates are sent out in batches of a few thousand instead of all at once to be sure there are no bugs.

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  • I got this update today but I tried to send and receive an MMS and it still doesn't appear to be working. Is this the solution or is there something else coming?

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  • My Elite MMS started working BEFORE the update. But I have also changed my MMSC settings.

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  • We haven't been told that this is the official update for the MMS issue for the Elite, it might just be another update that was in the works prior to this issue being discovered, but a good test will be to check if the MMS URL is accurate or not. If somebody would be willing to check this with me, let me know and I'll send you an email with the instructions (I'd post it here, but unless you know your phone's individual MSL it wouldn't help).

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  • I woke up yesterday to a notification on my phone that the update was ready. I hit the continue/okay/accept whatever button and put it down while I went through my morning routine. When I picked it back up there was an error saying it couldn't locate the update file and then I rebooted the phone. When I try to manually check for an update in the settings menu it says that none is available. Do I have to wait for the update waves to finish before I can do that? Is there another way for me to get it to download the update again?

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  • It's possible the update completed anyway, I suppose (you can check to see if you're now on Version LS696ZVF to tell for sure). If not, you'll likely need to wait for it to cycle around back to you.

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  • I did check and I'm still on the previous version. I guess I'll wait. 

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  • So I have had no problems with MMS since I fist got my phone. I did an update yesterday and last evening I got an expired message when I tried to send an MMS. I tried multiple times and quit. Then this morning I sent out the same pic- no problem. I've got a bad feeling about this. And I just checked my version- it is LS696ZVF.

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  • Cory, you might need to check the MMSC URL to see if it's set to: http://mms.plspictures.com

    Let me know if you need the instructions for that and I'll send you an email.

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  • Andrew could you send me that email as well. I was able to receive these messages before (as a link - not embedded) and that was the address, but I know I was sent a couple since the update and they show up with an "expired download"? Maybe the updates switched this?

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  • That was my thought too Justin. Email sent.

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  • Yes, my MMSC is set to plspictures.com. It has been working fine since that first initial hiccup.

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  • Mine still works even after the update recently.

    Even switched to the Marquee for a short bit until I got tired of charging it twice a day and today I called and got me Elite swapped back. MMS still works both ways.

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  • I need help as well to check my MMSC URL,  However, I have no clue where to go to even find that. I've been reading these updates ever since I got my phone, and I still can't figure out where to find that spot to look to see what my thingy is set as. I did get the update on the 31st, but I am still not able to send or recieve pictures via text. I get that same error about being expired. and when I do try and send a picture, it doesn't say anything, it appears to be sent no problem, but no one ever gets the message. So please help me, but remember, you must give me very detailed step by step instructions on where to go to look for my mms or whatever on my phone. This is my fist smart phone ever...so I am very GREEN! Thanks.

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  • Hi Jody,

    I just sent you an email with instructions on how to set this all up yourself. I hope I was clear enough :)

    Because there clearly are others reading this thread, I figured I'd post the MMS programming steps here. There may be slight differences from one phone to the next in terms of how the steps read, and without question, every device is going to have a unique MSL (Master Service Lock), but other than that, the instructions apply to pretty well everybody.

    1 - Open up the phone's keypad as though you are about to dial a number

    2 - Enter #3282#

    3 - Select MMSC

    4 - Select Edit

    5 - Enter *MSL*

    6 - Select Set URL

    7 - Enter http://mms.plspictures.com

    8 - Select Ok

    Then simply send an MMS to activate.

    If any one sees this and they want to try it because they think it will help, just send us an email to help@ting,com or give us a call and we'll set you up with the MSL.

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  • Rob,  I tried entering  #3282# - nothing happened. Are you suppose to do something else?  

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  • It looks like Rob typoed.

    I believe you should type ##3282# You should then see a menu where you can select MMSC and follow Rob's other steps. I assume for Step 5 you need the MSL for your phone. Ting support can give you that if you do not already have it.

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  • Thanks for the update Bruce. You're right. It should be # # 3282 #. For some reason if we don't put a space in between the two #'s then they become one. 

    GIve that a try Mike. If it doesn't work, then give us a call directly. We'd be happy to help. 

    1-855-846-4389

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