Optimus S (Refurb) not connecting to WiFi

Hello, I am not able to connect to WiFi with my Optimus S (Refurb). It lists the WiFi networks, including my home network, with excellent strength (all bars shown), but when I press on connect, the number of signal strength bars drop to '1' and it doesn't connect. This is true for all networks. I have tried removing the Wifi password, but that didn't help either.

I haven't activated the device yet. Is it because of that, or is the device not working properly?

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16 comments
  • The device activation status has no effect on that -- in fact I have a newly-arrived Optimus S refurb connected to wifi right now, and I haven't activated it yet.

    I see a signal drop of a bar or two if I attempt to cover the entire back of the phone with my hands (as you'd expect), but nothing as significant as you're seeing, and it connects just fine. Unfortunately it sounds like something more serious is going on with yours.

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  • ok, i custom ROMed it to jelly bean, and seems to be working fine for now.

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  • thanks for the reply, Trevor.

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  • Oh, if you've been experimenting with different ROMs, that may be why. There are two different radio baseband versions for the Optimus S, depending on which carrier ROM version you started with, and each custom ROM will only work with one of them. If the ROM and baseband don't match, there will be issues with both cell and wifi service.

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  • that's true, but my problem occurred when it was right out of the box

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  • Preshant, I'm so glad you were able to get this taken care of on your own.

    While our troubleshooting wouldn't have covered flashing a non-stock ROM and boosting the OS to Jellybean, the fact that that worked out for you is great.

    Enjoy the OS, and feel free to talk about your experiences with ROM flashing and the like in our Hacks section.

    Take care

    -Rob

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  • I have the same problem and I am new at this, what the heck does custom ROMed mean?  Please help, this is getting frustrating.

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  • Do I need to update to a new version of android?  Out of the box it is 2.3.3.

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  • Custom ROM is a customized OS (android) image that you can put on your phone. Optimus S is an old phone, so chances are it would never get the latest Android version from the provider.

    Before you update to a new version, it's better you ensure that  the problem is not because of something else. Also, as Rob mentioned above, it's better to go through Ting support for troubleshooting before you decide to update (may be the hardware is faulty).

    A few potential problems that come to mind are -

    a. Wrong WiFi password entered in the phone (sometimes it doesn't show that the password is incorrect). Best way is to disable WiFi password and then, try to connect

    b. Play around with WiFi security options - WEP, WPA, WPA2 etc. (go to your router page for this)

    c. Optimus S is only b/g compatible, so ensure that your WiFi network is not 'n' only (go to your router page for this)

     

     

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  • Also, to ascertain that your WiFi network is the problem, try connecting to some other WiFi network (e.g. at Starbucks).

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  • Jason, I just sent you an email about your trouble connecting to Wi-Fi. Please get back to me if you're still having a problem.

    As I said there, I think Prashant's steps are a really good place to start in terms of troubleshooting this issue, so please try some of his recommendations if you haven't had a chance to already.

    -Rob

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  • Big thanks to everyone!  My router was setup for b/g/n, so when I changed it to just b/g the phone connected fine.  One more stupid question, does my phone need antivirus?  If so, which ones are recommended?

     

    Thanks again!

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  • I would not worry about antivirus for your phone unless you are installing stuff from unknown sources. The chance of getting something bad from  the Google Play store is very very slim. Also with the Optimus S you are not going to have much room to install many apps anyway. Very limited storage space.

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  • I'll dig up this old thread again, but I'm having very similar problems.  Out of the box the Optimus S was Froyo (2.2.?) and wifi seemed to work great, but when it did the Gingerbread (2.3.3) update from Sprint, wifi now drops out all the time.  I connect, and then try to do something like Settings -> About Phone -> System Update, as soon as I hit the System Update line, wifi drops.  I've also seen this immediate drop when trying to access the Market.

    Since this was working before the 2.3.3 update, I can't imagine this is a router setting issue.

     

    Any thoughts?

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  • Does it do it when just using to browse the internet or other stuff? Just wondering if it is only when checking for an update and Play store. I personally rolled back from the Gingerbread update because I had other issues and worked great before. Plus I only use as a phone and hotspot for my Nexus 7 so don't really care what version it is if it does what I want.

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  • OK, I misspoke about getting dropped when accessing the Market/Google Play store.

    The only time I can cause the wifi to shut off is when I go to Settings -> About Phone -> Update [Firmware|Profile|PRL].  I can do everything else without wifi shutting off, but as soon as I touch one of those menu items, wifi immediately shuts off.  It's not even that it loses signal strength, it just completely shuts off.  Highly bizarre.

    OK... I just found the answer to my question through the wonders of Google.  It turns out that another Ting customer had the exact same problem.  In all my previous searches I wasn't using the right search terms I guess.  Anyway, here is the link to save anyone else some frustration:

    http://forums.androidcentral.com/sprint-optimus-s/167188-wifi-shuts-off-update.html

    Summary: All those update features are handled ONLY OTA, so the OS automagically turns off wifi so the data connection will turn on and do the OTA update.  Makes sense to me.

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