Extending Airave Coverage

I just got my Airave from Ting. It works great in the living room (where the Airave sits next to the router) but drops off quickly and doesn't provide any signal in my bedroom (I think it is a function of building materials and not distance, because it is an apartment and not a large house). The Airave's manual says that it can be configured to provide a stronger signal. According to this forum http://community.sprint.com/baw/thread/77438?start=0&tstart=0 Sprint customers can choose a stronger signal on the Sprint account website. Is there a way for me to do the same? There is no mention of the Airave in my account settings on the Ting website.

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33 comments
  • Interested in hearing more about this...

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  • Luis, this is something I'm going to have to look into.

    We'll be sure to get back to you soon.

    -Rob

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  • You'll have to call the support line to get them to make the changes for you. They can play with all sorts of settings on the device. Check the manual, but I believe the number is 866-556-7310.

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  • @Clayton

    Only a couple days old, but any update on this?

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  • Sorry, @Luis, not Clayton.   :-)

     

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  • @Mike No, I haven't heard anything. I'm actually having additional problems with the Airave. It occasionally loses its GPS signal and requires a restart, even though I have the external GPS antenna taped to a window.

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  • Are you using It as a router? could you please give details on your setup because the Airvana Is not the an easy device to hook up for a novice. What works for me Is to log Into the Airvana and give It a static Ip because If you already have another router In the same network you will run Into NATTING Issues. Most routers will change Ips so If your ports are not set up for the airave In your main router le Ip then the following UDP ports must be added: 500, 4500, 53 and 52428. Its very simple look at the mac address on the airave and make It static In your router so that the Ip never changes. Don't want to write a novel but if you need more help just ask.

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  • @LENNIE I have it hooked up cable modem to yellow WAN port on Airave, LAN port on Airave to router. I can try static IP, but is it possible that static IP will help the main issue of signal dropping off less than 50 feet away? I'll give it a shot, but I'd also like to hear from a Ting rep what they think I should do.

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  • I have sent my Airave back for a refund. I could not get a GPS signal lock anywhere in my house even using the external antenna and setting it in a picture window. Might be a faulty unit, not sure.

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  • @Luis With that setup, your Airave is getting its IP directly from your ISP, so you don't want to assign it a static one. You would only need to mess with that if you had the chain going modem -> router -> airave, which is the setup LENNIE is using.

    None of this will affect your signal strength.

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  • @Luis  Did Ting rep ever get back to you on this?  I'm still "on the fence" about buying an Airave, and your issues are some of my same concerns.

    I'd like to know how hard it will be to tweak the settings in the Airave.  Do it myself, call Ting, or call Sprint?

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  • @Mike I'm working on it and Ting is helping me. I will update this thread with my experience as I get it resolved.

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  • Hi everyone,

    I'm sorry I didn't reply sooner. The situation as it stands as we're currently looking into what kinds of features we'll be able to modify on these devices regarding their network connection.

    Right now we're not quite sure if this (coverage extension) is the kind of thing we'll be able to do.

    Luis, regarding the work you and Mike have been doing together, please get back to him when you can. I believe he's still waiting to hear back from you.

    I do hope we'll be able to post more info about all of this shortly.

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  • Sprint is able to change the signal strength of the Airave.

    IIRC: When they first came out they were all set to maximum signal by default. There were problems with people that had them in densely populated areas (apartments mostly) because the Airave signal would block a regular tower and a neighbor could not get service. Sprint lowered the default setting and would only tweek it for people that called support. Ting is going to have to either get access to the provisioning capabilities of the Airaves or Sprint will have to agree to accept customer service calls on Ting's behalf for Airave issues.

    The OP may have problems with getting Sprint to increase the signal because it is located in an apartment though.

     

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  • Thanks for the updates.  That was what I had feared might be the case.

    @Rob or Michael, any idea when we will know whether Ting or Sprint will be supporting 'provisioning capabilities' and/or tech support?  I am very leery of buying a device for which neither Ting or Sprint will support.

    @Luis, did you try to get Sprint to adjust your Airave?  Have any luck with them, or did they blow you off because you're not their direct customer?

     

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  • The Airave is a new product for us, and while we knew there would be some things we'd have to figure out about supporting it as we go along, we wanted to get it out there sooner rather than later. We're still looking into the details of configuring the device, and we'll give you more information as soon as we have it.

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  • @Luis  Any news?   :-)

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  • I'm pretty happy with my Airave service range, but I also live in a mobile home. For the sake of those with a larger home, I'm bumping this question. Any news, Tingers?

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  • Same here, it really helps, since I had virtually no signal inside my house but it would be nice if it could be tweaked a bit.  If I go out into the garage (opposite side of the house) my signal can really drop, as well as into the yard.  Before I got the Airave, my phone would roam over to Verizon outside, now it seems to try to stay with Sprint's signal even though my bars go to zero.  It may have just been a fluke today.  Too bad it's hard to force the phone to roam.  I found one app that is suppose to do that but it doesn't seem to be compatible with LG phones.

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  • Just re-posting a comment I made on the other Airwave thread:

     

    Just discovered something this morning and thought I would pass it on.  I noticed I had six bars on my signal strength meter today but the triangle roam icon was also on and blinking.  I check the Airwave and the mobile light was blinking green instead of being solid. I believe that indicates a phone is accessing it.  Later it started to blink yellow, indicating a connection problem. I then rebooted it.

    I called Ting and it they think I was having a connection issue with a Sprint tower and then it roamed to Verizon (Green triangle icon) then it reestablished a Sprint connection after I rebooted the Airwave.

    The interesting thing, is that the Airwave seems to be able to switch over to Verizon. I didn't realize that.

    I have noticed that my signal strength can vary some with the Airwave, from day to day.  Usually it is fine inside the house but farther parts of the home or outside, it can go to zero.  I was hopping that the Airwave may be adjusted but perhaps the issue is with the Sprint's signal. Although you can amplify it, you still need some signal obviously.

    As a reminder, I had a very poor signal inside the house before the Airwave. It would be zero or one, roaming to Verizon frequently.  Ounce it switched over to Verizon, the strength would actual increase. My neighbor hood is not Sprint friendly. 

     

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  • Well scratch that last post. Another poster reminded me that the Airave doesn't hook up to cell towers but through the Internet.  So it seems to be a mystery why my roam icon was on, while I was evidently hooked up to the Airave.

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  • If I had to guess, it would be that your phone couldn't see the Airave temporarily and really was roaming.

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  • @Andrew, that may be it although the fact I had six bars for signal strength makes you wonder. With Verizon (roaming) I never had more than one, maybe two in the house. (usually less with Sprint)

     Maybe I was roaming but the signal strength was still good with the Airwave but nothing was coming through from the Internet.  The mysteries of electronics. 

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  • Has it been determined if the Airave can be "tweaked" for more output?  Although I get a good signal inside the house, it can drop quite a bit when I go into my attached garage or outside.

    I should also add that other times (like today) I have an extremely good signal throughout  the house, garage and some distance around the house.  Obviously it can't be blamed on the weather inside the house, has anyone else noticed their signal strength varies at times?  Any thoughts why it varies?

    If my signal stayed like it is today, I wouldn't be concerned about tweaking.

     

     

     

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  • Right now we don't seem to be able to adjust the settings on the Airave. We're hoping that will change in the future, but for the time being there's no "tweaking" available.

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  • Signal strength seems good over the past few day (In general as well).  I'm just curious if anyone can explain why sometimes the signal strength fluctuates?  Whether it is the Airwave, the phone or some other variable.  (Inside a home)  I wondered  about RF interference etc. but can't think of something that would be varying in the environment.

    Does the phone sometimes shut downs receiving the cell signal (like the way it may shut down Wi-fi or data)?  I know there is a time lag when that occurs. 

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  • Other neighborhood WiFI interference is a big one. Microwaves, TVs, and other household electronics is another. People just being in the home and walking around also affect WIFI. With a professional wifi scanner you would see the fluctuations. Try an app. 

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  • Zarthan,

    The Airave is a femtocell, like a mini cell tower, not Wi-Fi Microwaves affect 2.4GHz Wi-Fi, not cellular signals.

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  • Some general information on femtocells:

    http://en.wikipedia.org/wiki/Femtocell

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  • I have had one for several years. Just zoned out 

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