Call Forwarding

If I forward a call to a google voice number while at home that is connected through an Obi110 to a cordless phone, will this use any of my minutes with Ting? I am thinking about setting this up so when people call my Ting phone when I am at home the calls will go directly to the google voice number to lessen my minutes used. Thanks for the help!

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  • I am looking at this option also.  On the settings menu there are options for forwarding a call and to forward no answer call to another number. If we set call forwarding, will ting Charge us for forwarding the calls?  I currently have a GV setup on my Ting which have a different number. If a caller calls my Ting Phone and I have it setup to forward no answer call to GV will I get charge for forwarding the call? 

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  • If I understand it correctly, if people call your Google Voice number and you answer on a device that isn't your Ting device, you will not be charged. If people call your Ting number and the call is forwarded to Google Voice, you will be charged for 1 minute (because Ting had to do the call forward).

     

    To avoid this, I use my Google Voice number as my only contact number. In truth, I don't actually know the phone number for my Ting device without having to look it up.

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  • As stated at https://help.ting.com/entries/20827447-call-forwarding, ALL minutes on calls forwarded from your Ting number to another number will be counted as Ting minutes, not just the first minute.  I have been forwarding my calls at home to my home phone, and my calls at work to my work phone, to extend my device's battery life--by turning off the cell radio and using only WiFi--not to reduce my Ting minutes.

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  • Yes but it wasn't always like that . When I came to ting you could forward your calls and the only thing it cost you was a minute for forwarding and a minute to unforward it . Ting has chosen this path to sell you more minutes . They have cut off the pathways for inexpensive forwarding for the revenue . So if you get a call from a person with Verizon and your at work on Cspire then airtime is tripled up with ting nesting in between for the sake of selling minutes . I know how it use to work and i'm pretty sure thats why they've chosen this new route .

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  • Although I don't usually respond to people who resurrect nearly 2.5 year old dead threads just to whine, there is an explanation for why "Ting has chosen this path".  It's because Sprint is charging them for those minutes and they must recover the cost.  It's only fair that they recover those costs from you and not me since I'm not the one doing the forwarding.  There's also a technical reason for this forwarding policy.  When you receive a call on your cell phone and it is forwarded to another number, you are still using and tying up the cellular network for the duration of the call.  You have to pay for that use.

    DC

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  • Well since your such a smartass why even respond to whine about my post ? I doubt you even know or do you work for ting ? I didn't ask you to respond nor do I put any stock in your answer .

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  • It's pretty obvious 2 people are tying up the cellular network and both are paying for it but the one in the middle is nesting and also charging for no reason .

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  • Wanna insult me buster ? Go right ahead and you'll get insulted back just as long as you wanna keep it going . Although I don't usually respond to thread trolls I just thought I would explain why you should keep watching tv and let someone who knows handle the answers .

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  • Hmm, I don't see any technical reason why a forwarded call would run up Ting airtime.   The forwarding is done at the switching centers.  The forwarded call certainly doesn't actually somehow go out to the device and then on to the forwarded number.   A call from a landline forwarded to a landline should never touch air.   I guess it might consume some resource in the Ting/Sprint/TMO switching center, but once the forward is completed and the parties are connected, I can't see where the cell network would need to remain involved.   Of course, I don't know how they implement this stuff and a cursory web search did not find an answer.

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  • I agree with you .It's like a bounce and that's why when you first set the phone to forward you placed a 3 second call with the star code to set it . Then when you unforward it that's another one minute call . But then I think they realized they were missing out on revenue because lots of people were probably using that strategy to save minutes . If I set my ting phone to forward to a phone on verizon and you call it from att then yeah , once the bounce is made its those two phones tying up cellular network . I believe if ting is carrying the call then its because they choose to carry it to get in on the action so to speak . Why would sprint be charging them for minutes when once it's bounced the way it use to be they are no longer or should no longer be involved . But  to increase revenue and get in on the action we can always choose to change the mehtod and involve ourselves so we can charge . This strategy makes forwarding expensive and no longer convenient .Sprint doesn't charge for unconditional forwarding .  Over the last year it's like we're carrying your airtime ! Well don't carry it , just bounce it . Pass it on .

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  • And I don't think it was a matter of ting charging us for a minute and then having to eat hundreds of minutes that sprint was charging them for . Back when I came to ting we pretty much got whatever standard services the sprint network had . Those post you see from 2012 that talk about charging for airtime I believe have been edited but they retain the old dates . I know for a fact how it use to be and this got slipped in on us .There are lots of pages on this site where people complain about being charged for those two one minute calls . It didn't bother me at all but paying ting lots of airtime when it doesn't need to be that way bothers me . I've always liked Ting , still do , but this an issue I don't feel is right . It's not like they really have to sit and relay back and forth between to two parties until the conversation as ended .

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  • Rich said "Hmm, I don't see any technical reason why a forwarded call would run up Ting airtime."

    When someone makes a call to your cell phone the cellular network receives that call and then sends it to your cell phone thus completing the call.  If your cell phone has been set to forward, then the cellular network re-routes the call to the forwarded phone.  It still ties up the cellular network until the call has been completed.  In the early days of cell phones it also prevented you from using a phone that had been forwarded while a forwarded call was in progress.  Not sure if that is the case today.  Ting is charging for the minutes because they are being charged for those minutes by Sprint.

    DC

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  • Hey Paula,

    The reason forwarded calls incur usage is because Sprint also bills us that way, as DC mentioned.

    We base our pricing model on how we get billed (including billing by the minute, including MMS in data charges instead of individual messages, as well as the line fees, as a few examples), so that follows the same pattern.

    Here's another way to visualize how forwarding works. Think of it as us answering that call for you, then calling your other number and connecting the calls. This uses network airtime just like a regular call and we're billed for it, so it gets added as usage towards the account.

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  • But I'm wondering why you answer it . Conditional call forwarding with sprint is free . Can't you just bounce a call so to speak from the incomming caller to the forwarded number and never pick up the phone at your place ? Seems like a simple pass on directional pointer type switch . Click and switch .

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  • *28 , * 71 *73 *74 all free with sprint while unconditional call forwarding *72 does cost .

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  • Technically, it has to work the way Felipe described it.  It works the same way on Sprint T-Mobile, AT&T, Verizon, land lines, etc.  If Sprint is not charging for it directly, it just means that their other customers are paying the tab because of higher rates in other areas.  It doesn't mean their network isn't being burdened by the call.  The free lunch you're after may come with Wi-Fi calling once Ting is able to get it implemented.

    DC

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