Refurb Samsung Transform Ultra "glitches" ?

So I've got a couple refurbed Samsung TUs. Mine seems "glitchy": Screens that should scroll often don't, even after going out and back in several times. And the time stamp on my texts to hubby's TU are WAY off (as an example, he received a text on the 6th dated the 7th!).

These are our first smart phones, so perhaps there's something I don't know to set or do? I have even rebooted and still have the issue.

I'd like to figure this out while the phone is still, hopefully, in warranty. We've always had good luck with refurbished products, and I can't really afford a new one. So, I hoping this is just "user error".

Thanks for any and all help!

Frances

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12 comments
  • On many capacitive touch screens any moisture will make your screen glitchy.  Make sure that your fingers and screen are completely dry.  sometimes turning the screen off and on will help.  Other then that i would give Ting a call.  As far as your husband's phone goes, make sure that the time zone, date and time is set correctly.  look under settings date/ time.  Setting to Automatic should work.  to set everything correctly.  That when they will be set by the cell network based on your location.  I don't know why it wouldn't already be on automatic, but maybe it got changed somehow.

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  • Thanks, Ken! I've got screen protectors on both phones, and do try to make sure my hands are dry (easy in the winter!). It seems to be mainly once I tap the Apps tray (sorry if the terminology is incorrect -- I'm trying to pick it up!), then the apps don't scroll. If I open the slider, they flip to landscape and scroll, and may or may not continue to scroll if I then close the slider. I'll give Ting a call next week.

    Both phones also have time/date set to Automatic. So I've told hubby to call Ting, since he's got the phone with him all the time.

    Appreciate the help!!!

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  • Be aware that the screen protector itself can also interfere with touch screen handling. (They're designed not to, but it can happen especially if they're not as consistently flat against the screen surface as they should be.)

    The way you describe your symptoms sounds like it's probably something wrong with the phone itself, but I wanted to mention this anyway.

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  • Frances,

    Please give us a call sometime this week, and we'd love to get a chance to troubleshoot this and get you a replacement if that's what's needed.

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  • Will do, Rob! Today's a little crazy & I have to be out of town tomorrow, so most likely it will be Wednesday when I call.

    I did try again today a little. If I pressed fairly hard on the screen it would scroll, most times but not all. If I don't lift my finger once I get scrolling going it seems to continue to scroll, but that might not work for long if there end up being any more apps on the screens as I don't always have finger placement such that I can see everything top & bottom.

    Thanks!

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  •  

    Hello All and Happy HolidaysI

    Just activated my daughter's Refurbished Samsung TU today and noticed some unusual anomalies  as well.  When a call in originated, the screen goes dark after a number is dialed.  It remains dark until the keyboard is extended from the base.  There is no way to enter any DTMF tones during a call.  Is this typical?  A Sprint sales rep suggested it may be the proximity sensor that is defective.  Also, the SD card slot is empty and the manual indicates a "pre-installed 2GB card".  Does Ting back up their refurbished phones as the would a new one?  Thanks in advance.

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  • The refurbished phones don't come with an SD card, but for an issue like a possibly defective proximity sensor, they'll absolutely take care of you. Fastest option would probably be to open a help ticket (or wait for one of them to see this post), as with the holiday season I'm not quite sure when they'll be back on the phones.

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  • Definitely could be a defective proximity sensor, although we'd like to get you to try a factory reset to see if that helps (keep in mind this will erase anything on the phone though).

    I'll send you an email shortly with instructions.

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  • Scott, let me assure you that the Ting folks truly do everything they can to help and make things work! I've had NO issues with having things made "right" (to work or whatever). The factory reset can be "scary" to a newbie like myself. Just ensure you've backed up to somewhere (Google, and SD card, etc.) if you've got much data you want to save. In most of my cases, since I discovered this the hard way with the last reset, I've only lost a couple apps (but Google Play knows I downloaded most of them), and I still had the old phones to Bluetooth the contacts over again. But in every case, if that didn't resolve the issue, a replacement was sent very promptly. I also recommend that, should you require a replacement, you call Ting to do the activation when it -- very quick and easy!

    FYI, I've had 2 replacements done: the first phone was ordered just about the time they discovered lots of programming issues with the first batch of refurbs, and then contacted me before I'd had a chance to discover the issues weren't me being a newbie. Sweet! The second has to do with this issue, and my replacement is up and humming along nicely. Again sweet!

    Happy Holidays to One and All!

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  • Thanks for the comments.  The reset was completed, but unfortunately no improvement.  It was a new activation so nothing significant was lost.  Hopefully the exchange will be timely and painless. I wonder why the SD card is not included.

    Happy holidays to all!

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  • I'll follow up via email.

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  • My guess on the SD card is that they were not included when the phones were returned/exchanged (the first purchaser kept the card). Since I'd had to buy cards for our previous feature phones to save pictures and videos, I just transferred those 4GB cards to the TU. Saved me the trouble of figuring out what to do with the smaller capacity cards (blessing in disguise; you can pick the size SD card you prefer :)  ).

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