LG Marquee Managing Roaming

Regarding voice and text is it possible to switch off the Sprint connection and roam only? For example where I am currently Verizon has a better signal but all I can do is include roaming not turn off sprint access.

 

Jim

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16 comments
  • No, this can't be done with the version of the operating system that comes with the device.

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  • Thanks Andrew. Anyone aware of an app that might do this? I looked at Roam Control but could not tell from the page if it would accomplish this.

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  • Theoretically, if you flash a verizon prl, you could do this. It's somewhat popular on regular Sprint for several reasons... 1) unlimited voice/text roaming, with sometimes better coverage, 2) 300 mb roaming allowed via contract, and 3) easy way to get out of contract without ETF (by going over the 300 mb limit repeatedly). However, since Ting doesn't allow data roaming, if you flashed a prl for verizon, you would be (most likely, depending on whether or not the prl is stock or hybrid) unable to use data. For worry of upsetting our Tucows Overlords, I won't say anymore on the subject, but a google search might give you more information on the subject.

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  • If you set your phone to roam only, most carriers will cancel your account. Generally, roaming costs the carrier more than local services.

    I am not sure of Ting's policy on this.

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  • I do hope I won't be upsetting some bounds by posting this. Note to Ting: If I am, feel free to delete this post.

    <<Post deleted by Ting with an explanation below.>>

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  • Hi Trenton, 

    First, I appreciate your helpfulness here! I did delete your post because it doesn't solve the root of the problem for a Ting customer.

    The idea behind free roaming was to ensure as much coverage as possible for our customers, without them having to worry about extra charges. For us, roaming isn't free. And if Ting customers are having to explicitly force their devices to roam, then they're not really Ting customers, they're a customer of the other carrier network they're roaming on.

    Chances are also pretty good that constant roamers are not as happy with the service as we want them to be, especially since they won't have access to data (since we don't do data roaming domestically).

    At the end of the day, this is not the Ting-like experience we want for our customers; so when we find customers in situations like this we generally encourage them to sign up with the carrier who can service them properly.

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  • Wow, major respect to Ting for posting an explanation beyond "OBEY YOUR TING GODS" and not banning poster/obliterating his post.

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  • Heh.. Thanks Justis. :D

    <insert joke here about leaving sacrificial lamb at the altar>

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  • Well long story short we just got the LG Marquee and I thought it couldn't roam.  By default the roaming is turned off so you have to turn that on.  As far as Ting's policy on roaming I am not sure where I fit in.  I am a "lite" cell phone user.  We have sprint here but in town or work it is Verizon only so we are on Verizon most of the day.   The reason I chose ting we use (2 phones) and around talk 200-300 min/month, around 10+- text messages/month, and around 50+ mb data a month (Google navigate on rare occasion).  Why I love ting is we ARE lite users but we have very good voice coverage and I see our cell phones as "emergency devices".  Ie in case car breaks down or calling home to check if we are out of milk at supermarket, etc.  I love having cheap access to Sprint only data for Google navigate if we get lost in the car.  Other providers we tried charged us WAY to much money ($100+) for so little service and wanted paid extra for data we never use in case we "might" need it.  That's why we love Ting.  We have been VERY happy with Ting and been talking the rest of my family into signing up.

     

    The real question is our phones are "stock" from Ting (we haven't flashed or PRL updated them as described in this article).  But we are on Verizon a lot (some days more than others).  Are we in danger of getting kicked off Ting with our lite usage?

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  • Hey Gene,

    It's really (really!) important to us that our customers are happy with their Ting service. To date, we have never 'kicked' a customer for too much roaming. More like a gentle shoulder nudge, and a smile.

    Most 'roaming only' customers are never in the Sprint network range. In short, they're somebody else's customer and we'd rather help them get to where they need to be, rather than receive mediocre service from us (ie dropped calls, poor call quality, no data connection).

    If over the course of several months you used so much roaming that we started losing on you as a customer, we'd give you a polite call and ask you how things are going with the service.  In the past two years, we can count the number of calls like this on one hand.

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  • @Ben, are you sure it doesn't just feel like 2 years? I thought Ting started their service in February 2012, just a little more than a year ago.

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  • I just wanted to mention that "becomming a customer of who you're actually using" is not always possible.

    When I turned 18 in 2001 already having a job since I was 16 and able to pay a decent monthly fee I applied for cell phone service from all the major providers and this is what they told me:

    Verizon: $1,000.00 deposit

    Cingular: $750.00 deposit

    T-Mobile: $500.00 deposit

    ALLTEL: $1,000.00 deposit

    SprintPCS: $NO DEPOSIT

    Nextel: $100.00 deposit

    You can see why I chose Sprint, even though Verizon had better coverage where I was living at the time. Come to find out my identity had been stolen before I ever turned 18 and has been an ongoing battle ever since.

    I'm still with Sprint, on SERO Premium 500 @ $40/mo + tax, before I upgraded to a Android phone I was on regular SERO 500 @ $30/mo + tax. Never paid late in the 11+ years I've been with them. A few years ago they gave me a free Airave to prevent running up roaming minutes and data usage while at home. I did the math and for me, since I'm on SERO, Sprint is cheaper for me than Ting would be, but I like Ting for the low usage non data users in my family but I want them to have the best coverage due to the possibility of using the phone in a middle of nowhere emergency which is what caught my eye with Ting as they are the only non contract provider I've seen that includes free roaming (as far as CDMA, I don't go near any GSM providers.)

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  • Well, since I started this thread thought I would chime in with updated experience. First, just over 3 months as a customer and we are very happy with Ting. It provides the service we want at the right price point. Hopefully, they will do well to put pressure on the ridiculous prices from VZ, etc. Combine that with excellent customer service and you have the makings of customer loyalty, something I haven't experienced in a very long time.

    We travel throughout the U.S. constantly and had been Verizon customers for years due to the coverage. After researching Ting I had hoped that combining Sprint and roaming on Verizon would give us service that would be close to what we had and so far it seems to but not completely. I understand that Ting roams on VZ prepaid network which is not as extensive as their regular network.

    This is the problem. We are near Las Cruces, NM for a couple of weeks. We have hit or miss Sprint coverage which makes it difficult and sometimes not possible to make voice calls. However, we still have our old VZ non-smart phone and it has maximum signal strength. When I look at the VZ prepaid coverage map it has good coverage at our location. So it would seem that if there is even a hint of a Sprint signal it will not switch over to VZ's network. Our VA phone is not active so our voice coverage here is not very good but that is not, at this point, a deal breaker for us because we like Ting but as we continue to travel we shall see. At this spot I have seen the phone signal switch to roaming and when it does it displays maximum bars for signal strength.

    It would also be nice if the company would post a list of other providers that they have roaming contracts with. From other comments here it seems that they have them but no one seems to know who they all are. I know it may not really matter but it is a point of curiosity.

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  • James,

    Ting phones should roam to Verizon for voice. Perhaps you should try a PRL update on the phone to get the latest Ting tower information.

    I had not heard of a separate Verizon prepaid network. I assumed that Verizon prepaid MVNOs had access to the whole Verizon network.

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  • Bruce, thanks for the response. If you look at Verizon's coverage maps you will see that they have a prepaid coverage map. It is difficult to compare the two since you can't overlap them but there is a difference. Here is a link to maps.

    http://www.verizonwireless.com/b2c/support/coverage-locator

    Also, I have updated the PRL but still frequently go from no bars to 4 bars on Sprint to seeing the roaming symbol with coverage. Must be in that perfect no mans land.

    Jim

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  • James, if you're not needing a smart phone I would suggest getting a older feature phone that still has the "Roam Only" option in it for use in those weak areas. My Samsung M510 has it. It looks like they're going for $20-$30 on EBay, nice thing is they are EVDO phone's and also have the "modem NAI" setting accessible so you can tether it to a computer via USB. Non standard type USB cable sold seperatly though.

    Also, here is everything you'd ever want to know about PRL's: http://s4gru.com/index.php?/blog/1/entry-338-what-is-a-prl/ and  http://forum.xda-developers.com/showthread.php?t=1880781

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