I'm hoping someone else might have experienced this and be able to help (I've got a request in with Ting as well but a little crowdsourcing can't hurt!).
I had service with Verizon previously and decided to switch over to Ting. Bought two Galaxy S3s, and activated them (instead of porting immediately) because I wanted to make sure coverage was OK in our house - super important because we have no landline. Voice worked, text worked, data worked. So far, so good. I called Ting to port our old Verizon numbers over. To do this, the initial Ting numbers needed to be expired. They did this, then I ported the numbers over online. It seemed to work OK - BUT now, although the phones are activated, we can't make or receive phone calls or set up voicemail, can't send or receive texts, and can't use the internet by hitting the "internet" icon (although the google search bar works and brings up results that I can click). Email does come through, thank goodness, both on wifi and on 3g. We have tried turning it on and off again...and I've double-checked the Ting settings on both phones, and both are set to be able to make/receive calls and send/receive text messages.
Texting: When trying to text, we've gotten a "Code 34 message not sent" and a "code 97 - call customer service."
Voice calls/voicemail: When trying to make calls, we've gotten several different messages: "your account could not be validated" - "Welcome to Verizon Wireless. You will be transferred to an external operator, where your call should be able to be completed with a credit card or calling card." - or in some cases, just silence for 10 seconds and the call disconnects. Trying to set up voicemail gives us either long moments of silence and then the call disconnecting or "to make a collect call...press 1. To use or purchase a prepaid phone with your credit card, press 2. Free directory assistance from a live operator or win a $100 walmart card, call 411."
Internet: When I hit the "internet" icon, I get a screen that says "Sign In - Enter your 10-digit Spring PCS phone #. Numbers only. No symbols or spaces." When I enter the phone #, it doesn't accept it and simply refreshes the screen. However, when I do a search in the google bar I do get search results, which I am then able to click on and go to, but I can't type in a url and go directly to it.
The Ting rep I've been emailing with suggested trying a reset by dialling ##786#, selecting Reset, then entering the service code 960914. When I do that, though, I get "Incorrect security code. Please try again." The phone does turn off and on about 25 seconds later but it has definitely *not* been reset.
General info - the coverage map for my house (where all of this is occurring) shows 3g for data and "good" for voice.