A REAL Fix for no mms on byod HTC EVO 4G

The problem I had with my 2 byod evo 4gs was not being able to send text with pictures or download the pictures in the received text. Would get the generic network failure error every time. Resets, reboots, and updates did no good. Still no pictures. Of the 3 evos we have, only 1 did the updates to Ting correctly and work perfect. I don't know what the diffrence is between the phones. All software, firmware, etc is the same versions. The 2 with the problem would not allow the APN settings to be saved during the Ting mms setup procedure out lined in the help. So I really couldn't expect Ting support on a byod evo, so I had to help myself. This is what I found. (I want to give the person who came up with this credit,but I not sure if I can or should put a link to his page on this article) I will add it later if allowed. Here is his fix: I changed the mmsc to the Ting mmsc for our use.

Using "APN Backup & Restore," which is free on the market, you need to backup your APN file. Name it "APN-Broken.xml". Connect your phone to your computer as "disk drive" and using notepad correct the code to match what is shown below or just cut and paste.

FIXED Code: <?xml version='1.0' encoding='UTF-8' standalone='yes' ?> <apns count="1"> <apn name="Production" numeric="00000" mcc="000" mnc="00" apn="**1**" user="null" server="null" password="null" proxy="null" port="null" mmsproxy="null" mmsport="null" mmsprotocol="2.0" mmsc="** [http://mms.plspictures.com](http://mms.sprintpcs.com/servlets/mms)**" type="**mms**" /> </apns>

Save your changes as "APN-Fixed" and make SURE it is saved as a .xml. Using APN Baqckup & Restore again, restore your new APN. Perform a soft reboot and you are back in business.

Original Broken Code: In bold is what I think the problem is... <?xml version='1.0' encoding='UTF-8' standalone='yes' ?> <apns count="1"> <apn name="Production" numeric="00000" mcc="000" mnc="00" apn="1**apndroid**" user="null" server="null" password="null" proxy="null" port="null" mmsproxy="null" mmsport="null" mmsprotocol="2.0" mmsc="http://mms.sprintpcs.com" type="mms**apndroid**" /> </apns>

 

I don't agree with what his problem was in our case, our problem was the APN file was not created and saved. If you watch the backup, it does not backup anything on the phone. Look at the broken backup you made, it does not have a APN file at all! It was never saved! By following the steps above it forces a save. Make sure you disconnect the hard drive mode before you try to restore, or else it won't work. I did a power button restart and all the setting was were the same as the correct phone, SWEET!!!! Everthing is 100% now!

I will send this to Ting support also, maybe they can use it to help us byod crowd. I only done this on my evo 4gs, don't know about the other phones.

A very happy Ting customer,

Sam

 

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Comments

22 comments
  • Great find. According to the App description this will not work beyond Gingerbread 2.3x although if the phone is rooted there is a workaround. When you submit this to Ting include the workaround. 

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  • It should be doable using ADB without requiring root but could be a little more complex. 

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  • Is this process do-able for editing the  4G WiMax "Realm"?

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  • I did not have a problem with the 4G WiMax "Realm" settings, they took via the key edit mode on the 2 EVOs and it set up hands free on the 1 correct phone(which really surprised me). Are you having trouble getting 4G working?

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  • This worked for me, thanks very much!

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  • Cool! I knew I wasn't the only one that had this problem, there nothing like good information on the internet.

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  • Android 4.0+ does not allow 3rd party apps to Write APN Settings. ... 

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  • Good to know if decide to upgrade. Thanks

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  • Samuel, I have been going nuts trying to fix my no mms HTC EVO 4G phone..TING staff have sent lots of time trying to help me to no avail.....when I saw your posting I was hopeful; however, my attempts were unsuccessful ...I thought I might post the results from trying your fix and hope you might have some ideas about what I might try next....

    My first try at your fix ended with a message stating that the app was restricted from the SD card??? So I removed the APN Backup & Restore app from my phone and re-installed it making sure I allowed access to the SD card. I again backed up a copy of the broken APN file and created the new fixed one and saved to my phone. In both cases I got indications that the backup and save were good.  All seemed well until I got this message when I went to Backup the new APN file using the app: "Backup failed..no write access to file:/mnt/sdcard/ApnBackupRestore/APN-Fixed.xml."

    I then I gave it a shot and hit the restore file button on the app and got this message:

    "Could not find any backup files in the /mnt/sdcard/ApnBackupRestore/folder."

    Now here is the "maybe" really bad part....I plugged my cord back into the computer to see what it was showing on my phone in that APN backup folder...I found that the "all the files I saved were in fact there...the Broken APN and the Fixed APN and there was even a copy of the Fixed APN file outside of the folder.

    Do you think that there is something wrong with the SD card???? or worse the phone?  

    One other thing...when I plug the cord in connecting the phone and computer, the pictures on the phone's SD card come up on the computer...

    Do you have any ideas?  

    Thanks,

    Patricia

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  • Hi Patricia, I 1st  did a backup of the phone to the SD with MyBackup. I did the complete fix with the SD card out of the phone. I then did the factory reset, carrier reset to get back to Ting if it did not do it automaticlly. Once you get back on the Ting network, download the APN backup app to your phone(do all this with no SD card installed), then go to messages, menu, settings, connection settings - see what your settings are for now. Is http://mms.plspictures.com there? If the phone is acting up it should not be. If it is there then you have another problem. But assuming it is not there or is something else, do the Ting steps to correct as the outlined in the help. If the Ting fixes works, you are good to go, if not then try to do the APN fix. One of my phones was a bear, but later found out it was because of a bad cable port on the phone. If you get it to work and are 100% done, put your SD back in, restore only your data, pictures, music etc. don't do apps just download again. don't restore the APNs from the SD either! hope this helps.

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  • Oh, 1 more thing that I'm not sure if it matters. I had my phones in usb debugging mode  and allow 3rd party sofware during the process.

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  • Hi Simon,

    I wanted to thank you, and let you know that I finally got MMS working on my EVO 4G by using your fix!

    Also, I am hoping that sharing this information might help other BYOD EVO 4G customers with MMS issues by preventing them from going through the same frustration I did, of having multiple failures trying to  activate the MMS feature when first coming to TING.  What people should know (and TING staff) is that, the EVO has a history of having trouble with their APN files on their phones.  It is not a secret or unusual problem, for there are remnants of complaints all over the web since the phone was introduced.  So, in many cases, using standard TING protocols to activate the MMS feature on the EVO phone doesn’t work and will never work.  The phone needs more help such as the excellent fix provided by Simon in his help post dated Jan 29, 2013.  TING should support the fix.  

    So what happened in my case, after much help from TING staff and multiple failures to activate MMS service, I tried Simon’s fix.   My first attempt at the fix failed, for I lost all my network connections using the APN Backup and Restore application: I had no internet service and no 3G service at all! On top of that, in my settings, the field to put in the MMS server was “locked” barring me from making any entries or changes….. All this was my own fault as I wasn’t sure about what I was doing!  So I then called a my tech savvy friend for help in figuring out exactly what was wrong in my phone and how to go about fixing it, as I was at my wits end ready to trash the phone and say bye to TING!

    After I went through the standard TING activation instructions again, we ran the APN Backup and Restore app and created a new backup file.  We then learned that there were no APN settings in my phone at all!!!!  Then we went to Simon’s post and cut and pasted the instructions and created a new APN.xml file.    The new APN file was then placed in the APN Backup & Restore directory; then restored the new file in the phone; rebooted the phone, and then miraculously, my 3G was back and so was the MMS address!!!  All is now working perfectly after this second attempt! 

    *Thank you Simon so much for the perfect fix. * I hope in the future, TING won’t hesitate to recommend Simon’s fix to customers.  TING wants happy customers, right? 

    Now, I too am now a happy TING customer….  

    Patricia

     

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  • I had this very problem with my byod EVO, and the fix worked perfectly! Thanks Simon!

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  • Regarding the response to Patricia, I also downloaded and backed up data and applications with MyBackup.  What I don't understand is how you did the "complete fix" without the SD card in the phone.  The complete fix is to connect the phone to my computer as a "disk drive", however, without an SD Card installed, I can only charge, HTC Sync, or USB tether (share mobile network with PC).  With the SD Card installed, I had downloaded APN Backup and Restore, saved the backup file, connected my phone to my computer as a disk drive (SD card was installed).  Cut/pasted the fixed code in notepad, and saved it to the phone  (now a disk drive) in the same location as the "APN-Broken.xml" file.  I tried to restore the "APN-Fixed.xml" file, but got the following error, "Could not find any backup files in the /mnt/sdcard/ApnBackupRestore/folder."    It didn't even find the APN-Broken.xml file?  Any ideas?

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  • To add to the above, once I put the SD card back in and tried to restore, I was able to select "APN-fixed.xml".  After restarting the phone, I still could not send messages with images.  My message connection settings list http://mms.plspictures.com under MMSC.

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  • Can you make calls and is your 3G working? If not then you may have to do a carrier reset and/ or run the Ting setup steps to get 3G again. You appear to have the APN fixed. Also run the steps to get 4G working if needed. Sorry about the remove SD mistake, I just looked, I did save the apn files to the SD.

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  • Hello Ross,

    Yeah, you can't take the SD card out of the phone, it must remain.

    I had to try the fix a few times to get it work. I believe I had the same message as you did (couldn't locate the file), the first time I tried the fix. I am wondering...did you save the file in the "APN Backup & Restore directory?"  I think that is one of the things I did wrong the first time around.  I also did what Simon suggested subquently, only I did the carrier reset before I started his fix.

     

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  • Thanks Samuel, Yes 3G works fine and I can make calls no problem.  Not sure if it matters, but I can receive messages with photos attached just fine.

    Yes, Patricia, when my phone was connected to my computer as a "disk drive," I cut/pasted the fixed code in Samuel's post (<?xml......</apns>) to notepad and saved it on my phone (now disk drive) in the same location as the "APN-Broken.xml" file.  This location was in the "\ApnBackupRestore" folder.  I haven't done a carrier reset (I'll have to look into how). 

    I was wondering if I should "Delete APNs" in the APN Backup and Restore application, then retry to restore the APN-Fixed.xml file.  Just didn't want to do anything that would really make my phone not functional...

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  • Mine's fixed now.  After downloading some updates that were due for my phone,,,,my phone now sends MMS messages.  This was likely my problem all along.

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  • Well I am happy to report that I was able to solve the problem myself. After finding this post about APN editing.

    I saw that the http://mms.plspictures.com URL was infact saving, but I was still running into problems.  (I could receive pictures but not send them)

    I normally use GO SMS for texting and decided I would try the default Messenger program, and I sent a picture just fine.

    So I went back into the GO SMS and saw I could manually input the:

    MMSC, MMS Proxy, and MMS Port information, so I copied the info from the default Messenger app and put in for GO SMS and viola! The pictures were able to send properly!

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  • Just came over to Ting with a BYOD HTC Evo and encountered this issue. Did this fix described by Samuel and now I receive MMS and pic messages. Thanks Samuel!

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  • Hi Samuel I have tried your fix and it keeps saying on the backup app-Restore failed:Error Parsing xml Error parsing document.(position:line-1 column-1)caused by:org.apache.harmony.xmlExpatParser$ParseException:At line1,column 0:syntax error.      Can you help me?HTC Evo 4G Shift.THank you!

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