Sprint Coverage???

I am extremely disappointed with my Ting service. Ting themselves have been great. I bought a new Sprint EVO4g which is a super phone. Ting got me going veery quickly. I am in AZ and I have yet to encounter any 4 G service. I dont think there is any in this state. Even in Tucson and Phoenix the 3G is not the entire city. Lots of holes. We will be travelling North in March and I will wait to see if I get any coverage in NM,CO ,SD and ND. Even the voice service is bad. Ting will not roam on VBerizon unless there is ZERO Sprint service. I tried Roam Control but that did not help much. My cheap Verizon Tracfone never misses a beat. I really dont think that any Sprint service is worthwhile if you travel. Too bad because I like the folks at Ting and the way you are billed.

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  • I was extremely happy to discover Ting and be able to resurrect my Optimus S which is perfectly adequate for my needs. So far, Ting rates, features, and support are the best of any prepaid virtual network provider I have used. However, it is too bad they have to use the inferior Sprint network. I could live with it when we had telephone only with Virgin Mobile. Since expanding to smart phones and mobile broadband, I am struggling to have any performance at all. I have never experienced a Sprint 4g area. My home location (Denver metro) has only recently "improved" to low-3g performance averaging 200-400 kbps download. We are in Yuma, AZ, for the winter and the Sprint network here is just short of horrible. Telephone coverage is spotty. I rarely see 3g broadband-usually 1xrtt. I have measured download speeds as low as 4 kbps. Didn't old dial-up give you 56 kbps? Half the time, the connection either hangs or cuts off. I guess that is why Sprint sells cheap time while Verizon and ATT have such high prices. If you are in or come to Arizona or a lot of the southwest, beware of Sprint-based services. Ting, you rock. Sprint, you suck in too much territory.

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  • We too had the no service for voice and lousy internet in Yuma. Not much better for data in Tucson. I don'tt hink Sprint is for people who travel.

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  • I wish there was something we could do to help you all out!

    Certainly an Airrave could cover you at home and maybe even whileat  work, and Wi-fi could offer coverage in plenty of other stationary locations, but that's not going to do anything for you while you're in transit.

    From what you're all saying, it sounds like AZ coverage isn't quite up to it.

    If there's anything we can do at Ting to help you out, please let us know.

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  • Thanks for the response, Rob. All I can ask is that Sprint be somehow aware of their service shortfalls and hope they are able to become competitive. Another example is when we travel Interstate 80 in Nebraska, there is no, zip, nada Sprint signal at all from the Colorado border to the Kearney-Grand Island area. That is a lot of major highway mileage without telephone service. I would hate to depend on Sprint for emergency calling in that area, not to mention even longer interstate voids in Wyoming, Montana, etc. That's why I keep my VMNO phone service via ATT. When selecting phone providers, this information is not available unless one minutely studies the coverage maps.

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  • For Arizona residents, Sprint's coverage map shows your nearest WiMax coverage to be in Las Vegas.

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  • Wimax?? Heck just plkain old 3G would be fine or even decent voice. Sprint's coverage map is not even close to being factual!

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  • I have to admit I am a bit disappointed with Sprint's coverage as well, moreso with building penetration than coverage (I live near Jacksonville, FL).  Where I work the signal is fairly strong outside but inside my phone frequently sees the data connection flicker on and off, and voice jumps on and off of roaming.  At my home it is practically non-existent (apparently there is only one tower near my home and I'm on the edge of the range).  I'm trying to supplement with a SIP solultion over my Internet although that isn't working out as well as I want (well as my wife wants, I'm still playing with it).

    Anyway my problems are not as severe as others here are describing.  There is also hope on the horizon as Sprint is in the process of overhauling their entire network (with not just LTE but additional spectrume) that will hopefully result in better performance.

    None of this is directly Ting's fault (I'm certainly not looking to switch, and am recommending it to everyone I know), but I hope they are monitoring it and looking for solutions.  Perhaps as they grow they will be able to form better partnerships that will bring better prices and service :-)

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  • This has been my experience as well!  My wife and I were tired of paying $200/month for service through Verizon, so when her iphone 4 died, I purchased a Samsung Galaxy SIII for her through Ting.  The phone is great and she enjoys its functionality.  What we do not enjoy, however, is the constant dropped calls and the unavailability of data.  I would expect this in rural areas, but this is in Arlington, VA and Washington, D.C. We are hardly off the beaten path.

    So... what it boils down to is: Are the dropped calls and gaps in data coverage worth the savings?  Not sure yet.  I did just fork out $600 for a phone, though, so I feel compelled to ride it out a while longer.  I so desperately want this service to work out, but I'm not really satisfied with Sprint's end of the bargain.

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  • Check the coverage maps, that will tell you what you need to know. If you want a good one, use rootmetrics, it's based on actual user phone signal quality and throughput. They have a fancy app that let's you view coverage where you are and even help contribute to and improve their map too.

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  • I recently activated a Samsung M510 on Ting, it is one of the last devices to still have the built in "Roam Only" option under the Roaming menu.

    Also, I see no mention of the word "Roam" or "Roaming" on https://ting.com/terms Does this mean the regular "majority" rule Sprint has for it's customers does not apply with Ting? Is it ok to use 300 minutes on roaming and only 200 minutes on Sprint with Ting? I don't see anything anywhere that says we can't or shouldn't.

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  • Also, the coverage map that Ting provides does not show Sprint/Non Sprint coverage differences for voice services. Does this mean it's all the same to Ting and one does not need to worry about using too much voice roaming with Ting?

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  • Ting doesn't have a majority rule; their thoughts and approach to the situation is in the commentary over here.

    If you do want to see what's roaming and what isn't, check the Data box to overlay orange -- everything that's left green is roaming. More info on the maps here.

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  • I switched 5 lines from Verizon to Ting last year and the service has been great.  I have found the Sprint Network, inclusive of roaming, to be comparable to Verizon.  Remember that both Verizon and Sprint use CDMA and have mutual roaming agreements so you roam on either carrier is you don't have service.  That being said, no carrier has coverage everywhere, I used to work for Verizon Wireless and heard coverage complaints every day.  Now I do a lot of travel for my current job and have had great service on the Sprint Network, even in rural areas.

     

    I don't know about AZ specifically but keep in mind that Sprint is overhauling their entire network.  Rebuilding from the ground up with upgraded 3G, LTE, HD Voice, etc.  They are also adding coverage on the Nextel spectrum and bringing in additional coverage from Clear to supplement in large metro areas.  This takes huge resources including time, zoning approvals, city/county/state regulation hurdles, bird nest issues on towers and giant piles of cash.  I have been to 10 or 15 Sprint LTE cities where the service is not fully launched yet and the speeds have been anywhere from 6mbps to 35mbps, consistently.

    If you want to see the progress of Sprint Network Vision upgrades in your city check out www.s4gru.com

     

     

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  • I had the same problem in the Rochester, NY area. The phone (LG Marquee) would absolutely not roam unless the coverage was at the point of completely unusable. Occasionally the phone would roam and then I'd get great signal. Unfortunately I had to port out of Ting but it was with great hesitation, really liked this service.

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  • So the Sprint coverage map is a lie?  I'm also in Arizona, east of Phoenix and have already tried Cricket and Virgin Mobile with no luck.  Their data speed is so slow on 3G you can't even open a website!  Can Ting be any better, I doubt it!

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  • Ting's DATA coverage is the same as Virgin Mobile and Boost (Sprint Network Data Only).

    Ting's VOICE coverage is the same as Sprint (Includes roaming on other CDMA networks).

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  • So Brandon you're saying that Data is completely useless and doesn't work at all in the Phoenix area if it's the same as the worthless Virgin Mobile?  At least you're honest!

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  • Is there a way to update the PRL or another piece of the phone configuration such that roaming would kick in a little more readily if a roaming tower has a stronger signal than a just-reachable Sprint tower?

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  • Sprint sends PRL updates to phones Over-the-Air (OTA) as needed so it looks like you can't change it yourself but who's network would you Roam on anyway? 

    According to the FAQ the only options are Roaming or Not Roaming or as they say, " many phones have 2 settings which give you the option to never roam (Sprint) or roam (Automatic)" so it depends on the phone.  On my BB the only settings under Mobile Network Options are Home or Automatic.  I assume Automatic allows Roaming but Home does not?

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  • Steve, as Brandon said, our data coverage is identical to that of Virgin. If you find there coverage isn't up to it for you, then we're not a good option for you either.

    Regarding roaming, the most likely tower you'd roam on with us is Verizon, and yes, you'e right that if you set a phone to Home only it won't roam at all.

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  • I have had OK sprint coverage although a lot of my usage has been roaming. Lately the service has disappeared and that has forced me to go back to Verizon with a family shared package. It's a little more than I'd like to pay but I can always use my phone when I need it. I will keep an eye on ting in the future if the coverage gets better. Ting still is the best idea of a cell company if they weren't teamed with sprint.

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  • HI Alex, we're sorry to see you go, but understand how important data coverage is. If/when our coverage expands, we hope to see you back again someday.

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  • Brennan, when is Ting going with a wireless service people can actually use instead of a 4th rate company like Sprint that's useless most places?

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  • @Steve, we're quite happy with Sprint as a company and as a partner, and we'll be staying with them for the foreseeable future.

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  • What about the CUSTOMERS?  It's not going to work out that well if the customers hate them is it?

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  • @Steve, if you don't want to join Ting because of Sprint coverage that's totally fine! If customers find that they are not well covered by Sprint service, we're happy to help them transfer their numbers to a carrier that has better coverage in their area. We're not promising that we're the perfect company for everybody, and if somebody is unhappy with us we would rather they be with another company with comfortable service than be miserable with us.

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  • I love Ting, but I wish the coverage were better in Maine. I have very rarely had any coverage at all, even in areas where Verizon worked. Maine is notorious for bad cell phone coverage, regardless of the carrier.  However, I definitely recommend Ting to anyone in an area with better coverage; I have found everyone to be very helpful and I love the plans. 

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  • Voice/Data coverage is perfect up here in Lewiston Idaho! :)  3g is a bit slow but thats what I have wifi for at the house. AND it helps keep my bill low cause I don't use much data away from the house (positive spin)!

    Thread needed some cheer.

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  • Claire Curtis, are you really recommending Ting even though there is no coverage?  LOL

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  • Seriously, some people need to understand that NO cell phone company works everywhere and they all have dead zones.  Sprint service is quite good but it _may _not work in certain areas, including where you work/live.  As I mentioned before, I have had Verizon before Ting and my employer uses Sprint, the networks are very comparable with roaming.  Now I understand you cannot data roam on Ting but voice I ok.  Another thing to keep in mind is that Sprint is upgrading their entire network nationwide and while this is going on, there may be some network issues but it is being addressed.  Sprint started upgrading my market late last year and service has improved greatly, but they are still less than 50% complete here, it takes a lot of time, money and resources to upgrade from the ground up.  Just thought I would shed some light on perhaps some of the network issues and most importantly the fact that all carriers have coverage gaps and if you live / work in one, Ting may not be for you.

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