Visual Voicemail works fine

I recently moved both my Sprint numbers over to Ting. My understanding is that Visual Voicemail is not supported on Ting. However, Visual Voicemail is working just fine. Along with the 30 day voice-to-text system. I was even able to update it  to the latest version with no issues.

I am not complaining in the least. I had planned on switching to a 3rd party Voicemail provider after switching, but was pleasantly surprised that was not needed. I am just curious as to the reason behind this. Is it just that it is not actively supported but Sprint does not disable it, or is it a fluke? Maybe since I came from Sprint in the first place, my numbers are in the appropriate database?

Any Thoughts?

Dustin

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13 comments
  • On the Optimus S that I purchased through Ting, I was also pleasantly surprized that Visual Voicemail worked right out of the box.

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  • The big question is, will it work after 30 days?  When I asked TING customer support if the $1.99 monthly fee was available through them, I was informed that the Visual voicemail was merely an artifact from the phones Sprint origin and that TING didn't currently support it. 

    As an alternative I set up Google Voice to handle my voicemail, which basically handles everything this does (including transcribing) for free.  Set up was a little tricky, but works well.

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  • Visual Voicemail will continue to work after 30 days, just not the message transcription to text portion in my experience.

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  • @Todd

    If you're able to get these features working, then that's great. By all means use them.

    What we were likely trying to say is that these are Sprint services, and that anything that requires payment to continue to use post-free trial can't be renewed with us as the features link to a Sprint billing system that you're not connected to.

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  • My free trial (voice-to-text) went out a few days ago and Visual Voicemail is still otherwise working perfect. No complaints here. Would be nice if it was an officially support feature, but I will take the monthly savings over that. Plus, there are many options out there for Visual Voicemail if needed.

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  • I am about to switch to ting, but I have a little info on Visual Voice Mail.  I have an Optimus S on a different MVNO and have the same experience, VVM works fine except for the transcription.

    Going farther, I have rooted my phone and tried several different ROMs including an ICS ROM.  In doing so, I found that any ROM not based on the original Sprint builds did not include VVM.  Those based off of it did have it and it worked.  The ICS ROM in particular was enlightening.  I tried to get VVM APK files form other sources and never got one to quite work.  I think because they were specific to different models.  One thing that the VVM system does though is send specially formatted text messages.  You will never see them, but I did on the ICS ROM.  Two per message IIRC.  I believe they are used to tell the app what to display and that a message has arrived as well as any other pertinent info about the message. 

    So if you are BYOD from sprint it should still work.  Sprint sends the texts, the phone's OS hides them and VVM reads them to know what to do.  As long as the voicemails are stored on sprint and you phone gets the notifications, it should work.  It is the transcription part that is for pay.

    @Todd,  do you have any info on setting up GV to do that?  I use GV, but for a business number that I forward to my phone and I keep the VM seperate, which may make it harder or necessitate getting a separate GV number to handle the voice mails.

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  • I actually started a thread detailing the setup.

    https://help.ting.com/entries/23265727-Google-Voice-Voicemail-setup

    The tricky part I had was actually getting the voicemail activated since Ting doesn't support the method that GV uses for Voicemail activation.  My instructions are basically a workaround with the added dashboard settings to replicate what GV otherwise does with Sprint.

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  • I discovered a way to activate the visual voicemail app today from the handset itself.  Like many others I was not receiving notifications and missed several important voicemails before discovering it. This does not require adjusting any settings from the Ting dashboard, assuming your voicemail is already activated.  Here is what I did: Open the voicemail app, click on settings on lower right corner, click notifications in the list, pick the settings you want. Then go back to the main screen on the app, click the green microphone on the top right. Put your own number in the "To" field. Click the microphone to record something. Hit back to get rid of the keyboard then click the blue paper airplane at the bottom. Go to your phone's home screen and wait for a voicemail notification!  I am running an HTC Evo 4G LTE with the side-loaded RUU update from HTC to Android 4.3/Sense 5. 

     

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  • Galaxy Note 2.  Been using GV to circumvent the visual voicemail thing for nearly a year now.  However, just tested it via Colin O'Conner's method and it works great.  Like GV though, you need to enable data access either via Wifi or Mobile data in order for it to work.  This is great because with the recent integration of GV and Hangout apps, the whole system has been pretty buggy.  My wife's Galaxy S3 has been crashing each time it tries to load up GV.  Going to try to set it up for her when she gets home.

    We're still going to hold onto our GV numbers in case Sprint decides to turn off voicemail service.

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  • I am brand new to Ting and I have an iPhone 6.  I was really disappointed to discover the lack of visual voicemail as I count on this to manage my business calls.  Does anyone have recommendations for making visual voicemail work on an iPhone?

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  • Susan, have you considered using the Google Voice solution, like Timothy mentioned?  It's what I use as well.  You just set your Ting account to forward busy and no answer calls to a Google Voice phone number that is set to "do not disturb", so it goes straight to voice mail.  It does the transcription to text for you and can send you a notification by text message or email with the transcription in it.  It works great.

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  • Rocky & Timothy, I will give Google Voice a try since nothing else seems to be working.  Question: do I port my regular number to Google Voice or get a new Google Voicemail number?  Otherwise, I'm still not sure why I'm having this problem since my friend also has the same configuration as I do and visual voicemail works just fine - iPhone 6 plus Ting GSM.  Thanks for your input! 

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  • No, don't need to port your number.  The regular Ting phone number on my phone is what I want showing on caller ID when I call people, so I want to keep it there.  I just want Google to handle the voice mail.  So you get a new Google Voice number, and when you forward the unanswered calls to it, it's just transparent to the caller.  No one really knows about the other phone number, and they may not really even know that it's being forwarded.

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