Help Moving to Ting

Hi everyone,

I'm planning on moving from Verizon to Ting, hoping to buy a used Samsung Galaxy Nexus for BYOD and have a few questions I wanted to ask about the process.

Verizon:  I saw some other people post that they were able to port their Verizon numbers over to Ting but I haven't seen the process explained anywhere.  How is this done?  Will I need to pay my final bill and wait a few days after that or can I end my service at any point and begin Ting service with my current number?

Phone Model #:  I see that the Samsung Galaxy Nexus is now officially in the whitelist for BYOD.  I am unsure about a couple things though.  On the BYOD whitelist page, the model number is listed as SPH-L700KIT, but on the www.ting.com/byod form it is listed as SPH-L700.  Are both models supported or only one?  Are there any differences in the hardware between those two models?  I'm looking to buy a used one, probably from eBay as those sellers are asking for less, but there are a lot more listed as SPH-L700 than as SPH-L700KIT.

Phone ESN etc:  If I buy a used phone from eBay, is making sure the ESN is "clean" and that the phone isn't currently in active service with Sprint all that is necessary for it to be Tingable?  I saw a couple people say they had no problems, but I want things to be as safe and smooth as possible.  If eBay has sketchy results, should I just buy a used one from Glyde?  It looks like I can probably save about another $40 or $50 if I get one from eBay, but I'd rather not play hot potato with phones that won't work for a while and start saving money on Ting sooner rather than later.

Phone ROMs: Do I understand that the phone has to have the standard Sprint ROM initially when Tingifying the device also?  Once that is done is it free reign on what ROMs one would like to use?  Are there any other kinds of updates that Ting would have to perform through the standard Sprint ROM?  I'll probably just want to run whichever ROM is the closest to stock 4.2.2 if anyone has any recommendations on that also.  I see here (https://developers.google.com/android/nexus/images) that under the Sprint CDMA/LTE device they only list a 4.1.1 image, so I assume I'll have to run CyanogenMod or similar.  Any advice / experience here is appreciated.

Thanks for any help.  The community (including Ting employees) in the forums here looks really helpful and I look forward to working with you all.  I can probably document my experience in this process to help out any others too :-)

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Comments

13 comments
  • Hi Greg,

    1) The process of porting a number is pretty straight-forward. Once you've Tingified your phone (translated: turned a Sprint®* phone into a Ting phone), you'll see that the device is inactive in your Ting account.

    As an inactive phone, you can activate it right then and there and choose to bring a number to Ting rather than have us assign you a new number.

    The info that you'll need for us to get Verizon to release that number to us include the account number, billing address, SSN and possible the account PIN.

    You should also be able to port your number to us at any time in your bill cycle. That shouldn't make a difference.

    2) I believe the SPH-L700 and the SPH-L700KIT are the same model. There's a small chance I'm wrong about this, however, I couldn't find any confirmation of a distinct SPH-L700KIT model so I don't think so.

    3) We only have support for Sprint®* phones with clean ESNs for BYOD.

    I suppose it's hypothetically possible that a phone with a bad ESN was activated with us, however, that's not something you should count on. There may be other problems associated with having a bad ESN active on the network too that I'm sure you don't want to worry about.

    4) All that matters in the ROM that you have on the phone is that it has to have support to be activated on the Sprint®* network.

    Generally that's going to mean that things like Sprint®* CDMA programming codes (e.g. # #72786# - without the space...) and profile updates need to work. Now there may be other ways that you can manually program the necessary info into the phone, and so there may be quite a few ways you can deviate from the stock OS. However, if you're at all unsure, you're best staying with stock at least until you get the phone activated and functioning on the network.

    *Sprint is a trademark of Sprint.

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  • Most if not all NEXUS programming codes require the star, hash, star, hash rather than just the has key as in  *#*#72786#* 

    The current Sprint Nexus ROM is 4.2.1 and I assume that will be updated to 4.2.2 sometime soon. 

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  • Hi Rob and Zarthan South,

    Thanks for the quick replies! I bought a Galaxy Nexus off ebay that should be here in the next couple days. The listing said the ESN/MEID is clean and it has 4.2.1 stock on it so there shouldn't be any problems.

    I'm not sure I'm aware of an account PIN for Verizon. I don't see anything like that in browsing around my account pages. Is that something about which I need to contact them? The rest of the info is no problem as long as the SSN is only entered through an SSL-secured page. :-)

    So how does cancelling my services with them go along with transferring the phone number timeline-wise? Do we transfer the number and then they remove that number's association with them and then I can drop them like a bad habit after that? :-) Hoping to get this all settled before their next billing cycle starts.

    Thanks again.

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  • I  would activate the phone with Ting first. Make sure every thing it's working well first and then port the number. I would make sure you  don't leave the number port to the last minute  in case there are issues.  while the hard working crew at Ting often times spend time on the weekends fixing problems it is best to avoid starting your project late in the day or on Friday Afternoon.

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  • Greg, to make things move smoothly and quickly, I'd definitely suggest contacting Verizon to confirm the account PIN.

    As far as the timeline goes, you want to make sure not to ask Verizon to cancel the number as we can only port active numbers. When the port completes the service is automatically cancelled with them, though it doesn't hurt to double-check with them afterwards to be safe.

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  • Got the phone in the mail and got things all squared away and functional in about an hour.

    I called Verizon first to make sure I had the correct PIN.  He told me it was the last four digits of my SSN since I hadn't set up anything else.  I don't recall ever being presented an option to though so I thought that was a little odd.

    So I activated the phone with the MEID without a hitch.  I got to the page to port the number and entered all the info and submitted it.  The page responded saying that it couldn't port my number and to call support, so I did.  The gentleman on the phone explained that there's no way the number could be ported because Sprint's towers couldn't receive for it.  Oh well.  Not that big of a deal.  So I just went back and selected to receive a new number.  I finished adding the phone to my account no problem.

    I got to the pages for activating my device with phone/3G/LTE data and ran into another hiccup.  I couldn't get to the screen to enter my MSL.  I tried the programming code on the Samsung page and the one Zarthan typed above, but they were just a little off.  For anyone else trying to BYOD a Galaxy Nexus, the codes were *#*#72786#*#*  and *#*#3282#*#* for phone/data and MMS respectively.  The MMS setting was also accessed slightly differently than the Samsung page described in that the MMSC URL was in the first page of settings instead of inside the Others page.

    Now I'm all set to rock 'n' roll!  Time to root and ROM :-)

    Thanks for the help and a fast, smooth set up!  I think I prefer this process by far to going to a carrier's physical store.  More hands-on and quicker than when I first set up an account that way. :-)

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  • Just curious, what ROM do you plan on loading?  Are you happy with it so far?  I've got an EVO 4G and really want to upgrade to the galaxy nexus. Good to know its on the whitelist for BYOD even though its not listed on the BYOD page. 

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  • Hi Rob,

    I just ported over 3 of my Sprint phones that had stock roms on them.  I have two Note 2's that are running custom ROM's.  I am concerned about ability to activate on the Ting network without needing to first put back a stock rom on my phone(I do have those backed up just to be safe when I rooted/installed Custom ROM).  I just tried the # #72786# on my rooted phone to see what happens(both still with Sprint).  It rebooted phone, went through hands free activation, said it was successful, updated PRL, profile, then rebooted, and still works fine.  Does this mean it will more than likely activate fine when I move over to Ting?

     

    Thanks so much. I just have no desire to throw stock rom back on if I don't have to....but can't have my phones down for any length of time because of my industry(real estate sales).

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  • Hi Craig,

    Rooted and modded phones have a very, very hard time coming to Ting. We also cannot provide helpdesk support to hacked phones, so we very strongly suggest flashing all phones back to factory before bringing them to Ting.

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  • wanted to let you know I just ported my wife's Note 2 over with the custom ROM, working perfect!  The ROM we use is MACKS ROM ALLSTAR.  It's a stock rom rooted with extra features, so maybe that's why it worked with no problems.  Activated running perfect.  Thanks!

    Note this doesn't mean it will work with all ROMs.  

    Text messaging working fine, I know that was an issue with some rooted devices.

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  • So, just to summarize and verify...

     

    I can move a VZW Galaxy Nexus to Ting?

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  • Willie, I think you misunderstood a bit.  A Verizon phone cannot be brought over to Ting.  They are talking about when getting a Sprint phone brought to Ting, then getting their old Verizon phone number ported over.

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  • Hey Willie, Rocky is right. We can only bring over Sprint®* devices at this time, but we can probably bring your number over from Verizon. 

    *Sprint is a trademark of Sprint.

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