Delay in receiving emails

I notice that at times there is a sizable delay (over an hour) in receiving emails on my cell phone.  I was wondering if this is normal or if something could be done about it?  For example, tonight I received two emails around 10:43pm, when I opened them they showed that they were received at my email server at 9:36pm & 9:38pm.  I don't think that there is usually that long of a delay but even if it was 15 minutes, why would it take that long?

I have my phone set to check my email frequency to every 5 minutes.  I am on my home Wi-fi usually.  I don't know if it's any different on 3G.

Could the phone be going to a "sleep mode" and not checking my email every 5 minutes?  

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  • PS:  I also just noticed my voice and Wi-fi indicators weren't the normal green but white. I turned off Wi-fi and turned it back on, then they became the normal green color. Not sure that has any bearing on this.  But there has been what I would consider a delay even when both were green.

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  • Android phones can be set to turn off wi-fi while sleeping to save battery life, that could possibly be the issue.
    You can find the setting (on stock android, your device may be slightly different) by going in to settings > Wi-Fi > press menu key > Advanced > "Keep WiFi on during sleep" should to "Always" to make sure it doesn't drop out.

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  • @Bradley - my wi-fi is turned to never sleep.

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  • Out of curiosity, which model phone is this Mike?

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  • LG Optimus Elite

    PS: I received one today within minutes and another one in about twenty minutes.

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  • Have you compared a PC/MAC client and your phone. If you have web access to your mail open the browser on your phone and compare. 

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  • The time stamp on my email when viewed on my computer matches the time stamp on my email when viewed on my cell phone.  (the actual time the email arrived on the mail server)  The problem is sometimes my phone isn't receiving the mail for a considerable length of time.  For example I just received an email on my phone at 5:48 and the time stamp says 5:20.  Although that's "only" 28 minutes, sometimes it's over an hour.

    My problem is that customers may send me an email asking me to call them from my website. I like to make the call promptly. Getting the email an hour later is an issue.  

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  • What email application are you using on the phone? Do you pull the email via pop3, imap, or exchange?

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  • IMAP

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  • Mike

    I am tied to customer demands as well and use an app that checks the email inbox directly and sounds an alarm based on a filter.  It has worked well for me. https://play.google.com/store/search?q="mailalert&c=apps

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  • I know this is sort of an old thread, but I think I may be able to help you Mike.

    1) Make sure mobile data and/or wifi is connected when your phone is idle (i.e. that you don't have something turning them off to save battery life, etc.)

    2) Get K9 mail (its free) https://play.google.com/store/apps/details?id=com.fsck.k9

    3) Set up your email address with K9 using IMAP servers and set it to "push" emails to you. K9 is capable of pushing just about any IMAP based email so you don't need to waste data and battery checking (fetching) your email every 5 minutes... when you get an email it will be pushed to your phone immediately.

    I hope that is helpful and works for you... I have used the above method for a long time and get my emails from a variety of accounts within seconds of them arriving on the server.

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  • Camden, thanks.  I am in working with Ting to figure out another glitch in the standard email program.  As soon as I get that ironed out, I'll give that app a try. Thanks again!

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  • Camden, I downloaded K9 mail last night.  Like you said, the mail pops up immediately.  It took a bit longer to configure, as I was trying to figure out the app. I guess the stock app is more "idiot" proof.  :)

    A few questions, when you have the time:

    What are 1st class, 2nd class folders?

    I assume "poll" means to go out and retrieve mail?

    In the advance settings (fetching mail) 

        There is a place  to check "poll when connecting for push"  What's that for?

         What does:  Maximum folders to check with push: 10, 25, 50 ... 1000.  mean?

     

    The app also has a little box that shows the number of emails in the folder.  I believe when you click on it, those email should appear? In two folders nothing opens. (inbox & sent)  Also, even if I delete or read some of those emails, they tend to stay at those same numbers. The inbox will increase and decrease as I receive and read email but it seems to want to stay at a preset number.  Must be a bug?

     

    I'll keep playing with, thanks again

     

     

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  • By the way, last night there was one delay in receiving my email.  I went back and checked the settings & I'm not sure I really changed anything. I may have hit poll.  Anyway I received the test email (after the delay).   I wasn't sure if it was normal to see a delay occasionally. (of course normally you wouldn't really know, unless you were testing it)    

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  • I don't know if I can answer all your questions - I am just another user like you.  K9 can be a bit confusing in the beginning to set up but it is very customizable so once you figure it out what you want you shouldn't have to mess with it too much.

    Poll means to fetch messages from the server rather than have them pushed - you should set that to "never."

    You should leave checked on the "Poll when connecting for push" - essentially that means it will check to make sure you don't have any unread mail when it connects to the IMAP server for push (i.e. after your phone has been turned off, data connectivity has been lost, etc.) then from that point on (as long as it stays connected to the IMAP server) new mail will be pushed to your phone.

    The maximum folders to push just means what it says, setting a limit to the number of folders that it will allow you to push. You can change which folders to push by changing their "class" (see link below).

    I am unsure what you mean by the numbers on your folders - the only thing I am aware of is the unread count - I am not sure why that wouldn't change unless you had a bunch of unread messages or not all your folders are being synchronized (they won't all be by default - see the link below on how to change that). Also, I suppose you could be talking about the number of emails it syncs? That can be set in the "local folder size" of the account settings under "fetching mail." You might want to also make sure "sync server deletions" is checked and "when I delete a message" - choose "delete from server" under fetching mail settings.

    For your other questions I am going to refer you to the K9 manual here: https://github.com/k9mail/k-9/wiki/Manual

    And specifically this section for all the explanation you could want on folder classes: https://github.com/k9mail/k-9/wiki/WorkingWithClasses

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  • Camden, I appreciate the info!

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  • One last question  :)

     

    I have "Poll when connecting for push" selected but I noticed I didn't have any new mails since 3:00pm. On my computer I noticed I had received several.  I clicked on "check mail" on the app and it didn't pull any in.  I turned the phone off and back on.  K9 then pulled the newer email in.

     

    I lost my Wi-fi connection this afternoon when I was outside. When I came back in I reconnected to my Wi-fi but for some reason K9 didn't received those emails.  Is there something I may have set up wrong?

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  • Sorry, I don't think I can help on this one... Since I have never had that problem i assume it is a configuration issue or a server issue, but without knowing all your settings it is going to be impossible for anyone to really tell you. I would just try to play around with it and see if you can get it to work.

    If you have a more specific question you may want to try asking over at the K9 forum: https://groups.google.com/forum/?fromgroups#!forum/k-9-mail

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