Galaxy Victory - Hurt by Jelly Bean Update

I just wanted to chime in with my impressions on the Galaxy Victory for anyone that is thinking of buying it or switching to it.

I just joined Ting February and bought the Samsung Galaxy Victory 4G LTE.  I loved it.  It was super-fast.  The screen looked great.  WiFi connected almost instantly, and the battery lasted forever.  And then last week happened.

With last week's software update from Ice Cream Sandwich to Jelly Bean 4.1.2, the phone's performance has taken a huge hit.  I now have to restart the phone multiple times per day.  The WiFi takes much longer to connect as well as needing to be reset often.  The battery life, while still good, has noticeably dropped.

The worst part of it all, though, is that what used to be a very fast phone, now lags at doing almost everything.  Just leaving an app to go back to the home screen takes way too long.  I think the biggest culprit is how the screen image is rendered, because there is even a lag when swiping between home screens.  In any app that requires swiping (which is pretty much all of them now), the phone just can't keep up.  Trying to read articles on website can get very frustrating, and Facebook bogs down almost immediately.

The only solution I've found so far is to just restart the phone when I notice it getting bad.  At first I thought maybe I need to do a little better applications management, but that's not it.  TouchWiz does a very good job at managing apps, and sometimes when the phone is very choppy, there may only be one or two apps running.

The problem clearly is due to the upgrade to Jelly Bean 4.1.2.  Just wanted to give people a fair warning.  I was hoping for maybe even a boost in performance when this phone eventually got the JB update, but it actually got the opposite.

Any other Galaxy Victory users out there?  I know there aren't a whole lot of us, but if anyone else experiencing the same thing, please let us know.

 

Thanks,

Geoff

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Comments

78 comments
  • Rob,

    Thanks for taking an interest in this.  Are you guys in contact with either Sprint or Samsung about known issues with this phone after the JB update?  Also, are you done offering this phone due to selling out your inventory, or have you decided to pull it for other reasons?

    I can report, unequivocally, that disabling Google Now brought back a significant amount of performance to my phone.  Just simple things like launching apps and swiping between home screens improved greatly.  I'm not sure how Google Now affected battery life, however.  Everything else (PRL update, profile update, uninstaling/reinstalling apps, etc.) is purely speculation at this point whether or not it has helped.

    As an update to my post from two days ago, my overnight battery drain issue seems to have gone away.  Right after posting and then going to bed, my phone was still in the 90s% the next morning and was again today.  The only thing different was that I installed the EyeFi android app on Saturday.  I would seriously doubt that would give me battery life back, but you never know.

    As I've said before, I am choosing not to do a factory reset on my phone.  No one else on this thread that has done it is reporting a favorable outcome.  If Ting is recommending that we do a factory reset backed up by some solid evidence, then maybe I'll do it.  But it sure seems that it is accomplishing nothing so far.

    Thanks,

    Geoff

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  • You can't go into Applications or Running Services and stop the process? I thought that was standard Android functionality.

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  • I haven't checked with the latest update, but I was unable to disable some apps that were included with ICS.  I will take a look this evening to see if I can at least disable Google Now.

    I'm wondering if anyone else has seen the kind of wifi behavior I've seen.  I have two phones and they both will periodically disrupt my home wifi, and though they show they are connected will not be able to access the internet.  They are both configured to have mobile data disabled.  I have experienced the same behavior with public wifi hotspots.  I am also able to use other wifi devices (tablets, ps3, laptop) with no problem when the wifi is turned off on both phones.

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  • I was able to root my phone following this tutorial.  http://androidforums.com/victory-4g-lte-all-things-root/703185-virginmobile-guide-basic-wip-rooting-newbies.html

    I also found that I didn't need to root my phone to downgrade to ICS.  Following this tutorial  http://androidfirmwares.net/Guide/Details/9 I was able to use this  http://www.rwilco12.com/downloads.php?dir=Files/Devices/Samsung%20Galaxy%20Victory%204G%20LTE%20%28SPH-L300%29/Stock%20ROMs/LH1/Original%20TAR complete stock rom archive to get back to ICS.  So far everything seems to be working the way it was before the update.  I will post again if I have any problems.

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  • Hi Geoff,

    I can assure you that our not having the Victory for sale on the site right is entirely due to lack of stock, and has in no way been a deliberate response to any of the issues being reported in this thread.

    As I mentioned in my reply, there's been no word on this being an issue anywhere in the Sprint forum as of at least 2 days ago. Any search for terms like Victory, Update, JellyBean recalls thread that announce the update, but nothing more.

    If the issue isn't being widely reported, then it's likely a smaller issue related to specific factors. The benefit of a factory reset is that it allows us to significantly shrink down on the pool of potential externalities and get right down to how the phone is responding to the OS update.

    The results gained could mean that as a best case scenario, the issue has been fixed. As a worst case scenario, we have more information as to what's going on and what the potential causes are.

    At this point we have not contacted Sprint yet. I'm hoping some of you reporting this issue in this thread will be willing to reset your phones, and can let me know how that goes.

    From there, we'll have some more data to work with, and can look at contacting Sprint then.

    I hope that helps explain everything a bit better Geoff. My apologies if I wasn't clear before.

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  • I just did a "factory data reset." I'll charge my phone tonight and see if it behaves any differently tomorrow.

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  • Rob,

    Thanks for responding.  I have updates to report.  Here we go.

    Yesterday my phone locked up four times and I had to either remove the battery or at least do a restart.  This forced me to finally breakdown, backup everything and do a factory reset.

    The factory reset is not truly a factory reset.  Upon start up after resetting the phone, things seemed a little off.  I checked the current software version, and sure enough, it was 4.1.2.  It would seem that if you've already done the upgrade to JB, you can never go back to ICS with just a reset.  You'll need to employ other methods.  This is disheartening.  If the problem is truly an underlying issue with JB, then that means my phone's performance will never be restored.

    So far I have only reinstalled LinkedIn and Facebook, in order to restore many of my contacts.  I am waiting to install any more apps until I get a sense of the phone's performance running "factory" JB.

    I have a big question for Ting: Why are you waiting to contact Sprint or Samsung?  There is clearly an issue with this phone.  Why wouldn't you go to the source and find out what they know?  Waiting for a few customers to do some superficial troubleshooting seems like stalling?  I find it odd and disappointing that your course of action here is to simply scour online forums like we've been doing.  As a service provider, I would expect Ting to be much more proactive when problems like this arise.

    I'm not trying to be combative or attack anyone.  These are just the thoughts that came to me after your last post.  Thanks for your help, Rob, and everyone else that has been contributing to this thread.

    -Geoff

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  • Geoff,

    See my post from April 30, 2013 01:25 if you want to do a true reset to factory ICS.  I have been in contact with Samsung on this issue.  They told me to do a "Factory data reset" like you did.  That clears all data and non-ROM apps (in other words the apps included with the base OS) from your phone.  When you did the "upgrade" to JB that replaced the "ROM" on your phone.  When I told Samsung that my problem wasn't resolved by the reset their answer was to have me send my phone in to them.  Since that was not an acceptable solution for me I took matters in to my own hands and found how to restore my phone to ICS.  Since I reverted I have had none of the problems I was seeing with JB.  The one annoyance is my phone keeps telling me to "upgrade" which I will not do until I'm convinced they have resolved the JB problems.

    Adam

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  • Wanted to add myself to the list of people experiencing strange interference with my homes wifi while using my or my wife's SGV.  Both phones are running JB.  Just a bit disappointing :(

    In addition when the OTA JB update happened it "broke" my root.

    I was how ever able to reroot using method from android forums

    FYI the only reason I had to root is that I like to sinc 5-10 GB of music from google music to my external SD for offline enjoyment..

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  • After a factory data reset last night I did not install any new apps. I did not have any improvement in battery life after today. My battery is down to 54% remaining after 15h 24m on battery and very little use during the day. Once again, "Android OS" is the highest consumer at 50%, followed by Device Idle at 10%, Cell standby at 9%, Screen at 8%, Android System at 8%, and various smaller consumers.

    Since the factory data reset has not helped at all, and I'm hesitant to try downgrading to ICS since I don't have a spare phone in case anything goes wrong, I'm a bit disappointed with my lack of options now...

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  • Hi Geoff,

    I'm sorry if I ever made it sound like a factory reset would restore the phone back to Ice Cream Sandwich. All a factory reset does is restore the phone's default settings with the current OS (in this case, JB).

    If you are interested in restoring your phone back to ICS, there are ways of doing that (though the steps may be more complicated than you'd like).

    As to why we would wait to contact Sprint or Samsung, that's namely because we'd like to have as much data as possible to bring to that conversation. The effected sample is pretty small (so far, only what's been discussed in this thread), and since a factory reset is such a troubleshooting staple, it's important to include it.

    With that said, it sounds like we're talking about minimal to zero improvement after a reset. As a result, I'm going to look at this more where we go from here.

    I'll update you as soon as I know more (hopefully sometime tomorrow).

    @Josh

    Thank your input. I understand that you're seeing worse battery performance than you were before.

    I can tell you that in my experience with my own phone (Android, not a Victory) 54% battery after 15 hours is pretty good. I'm usually down to < 30% with moderate use throughout the day.

    However, even though your symptoms don't seem as severe, it sounds the reset didn't help you much either.

    @Adam

    Thank you for sharing everything you found about how to roll back the OS. While I haven't had a chance to test of this out and thus can't speak to the risk factors (if there are any), your search for a solution and willingness to share it is definitely appreciated.

    @Todd

    Do you mind getting in touch with us so we can see about troubleshooting that with you?

    Thanks so much everyone!

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  • So glad I thought to check here. Just to add another voice to the chorus, I'm another Victory user having the same issues. I brought a Victory with ICS to Ting via BYOSD, with no issues. After the JB update the phone constantly locks up, and I have to hard reboot it multiple times a day. I haven't had a chance to read through this thread yet, but I'm glad to see it's not just me.

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  • Just thought I would chime in.  I've had my Victory for about 2 weeks now.  I read about the Jelly Bean problem, so I was reluctant to upgrade.  For the first couple of days I was running ICS stock, but after a weekend of excellent battery life and performance I took my chances and upgraded to JB.  The first day I didn't notice any real difference (EOD = 70% battery), but that night I realized Google Now wasn't activated.  I turned it on and the next day my battery was down to about 40% at the end of the day.  Turned it back off and now my phone has consistently been at 65% every evening when I plug it in.  So stock ICS to JB didn't have any effect on me, but the Google Now really did.

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  • Hey all,

    I've got an idea of something else for everyone using the stock Sprint software to try that may help with Wi-Fi connectivity and battery.

    If you log into the Wireless and Network Settings, and open the Mobile Network options, you'll find that the Sprint Connections optimizer is listed there.

    Can everyone having an issue try turning that off, and let us know if that leads to any improvement?

    Thank you!

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  • Rob - I tried that a few days ago and didn't notice any improvement, but maybe others will have some success. It seemed like any time I didn't have nearly perfect wifi reception, I'd get kicked off or get an "authentication error occurred" message. I ended up downgrading to ICS.

     

    On a related note, does anyone know how to disable the OTA update notifications? Now that I'm back on ICS, things are running almost perfectly except for the annoying nag to update. I've renamed "otacerts.zip" in /System/Etc/Security to "otacerts.zip.bak" but it still asks me to update.

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  • Even after reverting to ICS, my phone still had the L300VPBMC1 baseband. My voice/text wireless network setting had been set to LTE/CDMA and I had been consistently losing about 0.6% of battery per hour, no matter which apps I disabled. The highest kernel wakelocks were consistently all smdcntl* processes.

    This morning I set the network option to CDMA-only (requires reboot) and charged up. 3.5 hours later, my battery still shows as 100% and smdcntl0 is now third on the list of kernel wakelocks, with sec-battery-monitor and PowerManagerService now first and second.

    According to the coverage map, I do not yet have LTE in my area, so I don't know how it would behave if I did have it.

    I suspect but cannot confirm that it was continually looking for an LTE signal (even with data off) and that was causing increased battery drain.

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  • My phone re-downloaded the same MC1 update, without my consent and wouldn't stop prompting me to let it update, even after I froze the Sprint Installer and System Update applications. As the file name was identical to the first download (and in /cache/), I changed the owner of the update file from app_30 to root and set permission bits to 000. That didn't help, either. I've removed the unwanted update and will monitor to see if it re-downloads.

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  • I have had the victory for 3 months now.. it came with jelly bean. I did all the recommended updates... started installing apps.. and started to disable all the google bullshit.. after a while of install, uninstalling apps, disabling apps... the phone becomes slow...  the best thing to do is a hard re set, then do not allow the updates for google... so u don't get all that bullshit....and if u want to save battery power-- this is what you do.  1. turn of gps- that's like the number one killer... 2. blue tooth. 3 disable auto sync on ur accounts. 4. turn off wi fi.. 5.turn off 3g/4g mobile data. 6. turn off sprint connections optimizer. 7. set screen on time for 30 secs to 1 min . 8.  make sure u have good reception, if not, put it into air plane mode. low reception eats battery.  9. if u have google, - go to location services, make sure all 3 options are unchecked. so google doesn't do data transfering on your phone...saves battery..and ur identity...10. tap and hold home screen button to go to task manager page, tap trash can to stop apps that u opened up. then go back on that page, tap the the circle thing on left.. go to ram memory... hit clear ram... after that u should have a battery drain of 0.5% per hour.. which will get u about 8 days of stand by...

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  • I bought this phone for a Virgin account. I have good battery life. I charge before I go to bed and have over 24 hours including the time I am sleeping. I bought the phone after trying the Galaxy S2 which was with ICS and the battery life was abysmal. I returned it and got a bunch of money back and the Victory. 

    I have some issues though. First of all Android File Transfer does not work. I can not use USB. I transfer using wifi. i cannot do a screen capture. I have found that many developers have not considered this phone and Apps I have been trying to get USB or screen capture do not work. No one has heard of the phone basically. Samsung's tech support does not help and Virgin's is not good.

    My other main complaint is the amount of storage and that the it will not allow me to put data on my SD card. 

    Besides that I really like the phone. Battery life and Jellybean are great. I have used CalDav to synch my google calendar and I have synched it back at least 5 or 6 years when I started the calendar. The screen is fine and I kind of like the size of the phone. 

    I have only turned off bluetooth, location, airplane mode at night, I autosync gmail. I disable as many google apps as I am able. I trashed all the google updates that I had allowed. I do pretty much of what Carmine said except for the autosync my one google acct. I also installed GSam Battery Monitor which tells you what accounts are eating your battery and i generally delete accts that do

    This is an interesting dialogue and will be coming back to hear what else.

    Cheers, K

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  • Have these issues been resolved yet? I'm considering getting a Victory for my wife. One of the people above mentioned that turning off LTE in an area with no LTE service greatly improved their battery life. I am hoping this is an effective solution since do not live in an area with LTE (Dayton, OH). 

     

    Can any of the other people having difficulty confirm whether turning of LTE made a difference for you? 

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  • In my case, after restoring ICS (though, unfortunately, not the ICS modem firmware) and disabling LTE and location services, my battery life has been pretty good, on the average of 0.3% consumed per hour when totally idle, with the cell radio active and data and wifi disabled. I haven't retried JB since then, choosing (so far) to wait for a Cyanogenmod port or at least someone else's effort to clean up the bloat in JB. I had to disable (using System Tuner) the constant prompts to upgrade to JB. I wish Sprint and Samsung wouldn't load these things down with unnecessary crap.

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  • I'm not concerned about any of that so much as the drastic loss in battery life and the general lag/reduction in usability. And I'd rather not have to go through all the effort of rooting and putting a custom ROM on my wife's phone; I don't mind doing that on MY phone, but I just want hers to work without fuss. 

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  • @Michael Thanks- that helps me feel better about it. I'll just roll her back to ICS. 

    Can you provide details of how you were able to silence upgrade prompts? 

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  • With System Tuner (https://play.google.com/store/apps/details?id=ccc71.pmw), navigate to Startups, then Google Services Framework, then to heading SYSTEM_UPDATE_SETTINGS. Uncheck update.SystemUpdateInstallDialog and update.SystemUpdateDownloadDialog. Scroll down further. Under one of the headings labeled SECRET_CODE is update.SystemUpdateService$Receiver. Uncheck that also.

    I don't know if all three of those are required, but I did them all for good measure.

    (I understand on the Wife Acceptance Factor (WAF), a common term in MythTV land. I could soup up her phone, a Transform Ultra, but have chosen simply to root it and make good backups, leaving it downrev with Gingerbread.)

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  • Great! Thanks for the info. 

     

    Yeah I mean, my wife isn't dumb or anything, but if I start putting custom ROMs on her phone and they cause it work correctly (which of course they often don't right away - that's why they update them!), it will be a bad day at the Teachey house. Much better just to have her on ICS and be done. She likes Google Now on my phone, but I doubt she'd really miss it on hers. Moving from the Optimus S and GBread will be a big upgrade for her anyway. 

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  • Hey, Chris.  I'm the OP, and you must not be reading the entire thread.  If you read through all of the posts, you'll see that there are at least ten people who are reporting problems with this phone and jelly bean.  My big issue was never with the battery, which absolutely is nowhere as good on JB as it was on ICS.  My issue is way more the fact that the phone gets slow and choppy all the time, which it never did while running ICS.  The bottom line is that the phone IS broken compared to its factory ICS state.

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  • I'm not sure why you would go on a support forum, where people are looking for answers about their phone problems, and tell everyone that your phone is symptom-free and that everyone else is somehow wrong for attempting to correct what are clear reductions in performance.  And here are the ten names of people reporting at least one issue or another with the Galaxy Victory after updating to JB: me, Kronkite, Carmine, Michael, James, Jeremy, Josh, Todd, Adam, and Christopher.

    Good for you for having a better phone than I do.  You win, I guess.

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  • Ricky,

    It seems the important take away is your results may vary.  If you decide to get a victory then you can try the JB update.  Many people were able to get the performance they want with it.  If you have problems there are a variety of posts above that talk about services you can try disabling.

    In the event that fails I posted some information about rolling back to factory ICS, and it seems Michael Keller's post from July 24, 2013 16:14 works to disable the update notice.

    I personally prefer the ICS interface and I didn't see anything in JB that made the update worth it.  I'm sure others will have a different opinion.

    One thing I really missed is the ability to easily turn mobile data on and off from the power button menu.  I don't know if there is a way to customize that menu in JB, but I leave mobile data off most of the time on my phone and it was nice to have easy access to turn it one when I needed it.

    Kronkite,

    You might try installing (or reinstalling) Kies on your computer to resolve the USB issues.  I have had a few problems where I was not able to connect my phone with USB and reinstalling Kies seems to fix the problem.  http://www.samsung.com/us/kies/

    I'm sure you probably already checked this, but my phone had file transfer disabled by default.

    Chris,

    Thanks for pointing out that the problems reported above do not appear to be widespread.  For anyone who is considering getting one of these phones there is no guarantee you will see these issues.  However, for the people who are having issues this forum is a good place to get some help.

    It is not worth arguing about how many people are having problems.  Chances are there have been others that never posted to this forum that just implemented the suggestions above successfully.

    It is possible the reason you have not seen discussions like this for other carriers is the victory may not be a very popular handset for their customers. Since they finance new phones over the life of the contract perhaps their customers tend to get more expensive phones.

    Adam

     

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  • Chris, thanks for your suggestion about Kies. I am using a Mac though. I have had to download Android File Transfer to use USB and it is not working for me. 

    The issues of this forum are all over the place. I will tell you this; I had 2 of these phones because I returned the 1st one after realizing that the storage was so poor and I could not use my external SD card. I exchanged for the Galaxy S2 and the battery life just got worse and worse in just 2 weeks. I came back for the Victory. I had an Evo before and that was terrible for battery life. So perhaps my experience with the battery life and Victory is just relative to the comparison to the 2 other phones I used. 

    I am disgusted about not being able to use USB and the SD card/storage. Perhaps I will try and do a factory reset. I think the phone has a lot going for it besides the limitations samsung brought to it.

    Kronkite

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  • PS. I have not re-read through all the commentary on the Victory on this page, but have folks considered geography and battery life? I live in Brooklyn and I do not believe any Sprint LTE has come here yet.

    Kronkite

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