Replacement Ting phone - how to activate??

Got a replacement phone for a broken Nexus today and I can't activate it as the online activation won't let me do an ESN swap on an existing Ting number. You can either port and existing number from another carrier or request a new number. Those are my only choices. Support is closed until Monday morning, so now what do I do - wait??

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  • To port an existing Ting number, you must call support.

    In my experience, the easiest way is to activate the new phone with a new, temporary number to insure it works correctly, When you call Ting (from another phone) I have had them do move the number while we were on the call & verify the swap worked.

    I have heard of others that moved the number to the new device directly and had a day with no service on either phone. (The old phone was not broken.)

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  • Geoffrey, I see you've emailed in about this, so I'll reply to that email shortly to help you get the number swapped over.

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  • Bruce, I generally recommend against that if one can avoid it actually, as one will likely be charged two $6 device fees that month if they do so.

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  • Thank you Andrew.

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  • Andrew got the phones swapped and I'm back in business. Thanks very much to Andrew for the after-hours support!

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  • Andrew,

    In my experience I believe I was charged something like $.25 per day. I agree, that if the timing was just right, there could be a $6 charge and they a credit the following month.

    I recently had a family member do a Ting port (from a Ting phone to a Ting phone - no BYOD) and they were without the use of that number for a day or two. During that time neither phone worked. They were not happy. That's why I make my suggestion. It has worked for me twice now

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  • Thanks for posting this!  I'm trying to do the same thing (replace a phone on a current number) and this thread was informative.   I am hoping his number won't be "out of commission" for long - is Bruce's situation normal? (Where there is no service on either phone for a significant period, i.e. longer than an hour or two?)

    I've emailed Ting support just now asking them to activate the new phone, and I'll post again when it's done (for any future readers of this thread.)

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  • Got a response from Ting within about 15 minutes and the phone activated just fine.  Very painless ;)  Thanks Ting!

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  • I'll add a vote for adding this as an option in the activation process.  I got a slightly upgraded phone for my daughter but will have to wait for manual intervention to get them switched - and of course I waited until after hours on Friday before Memorial Day weekend.

    The other oddity is that apparently now, after activating four phones, Ting no longer services my address.  The new map shows me in a white zone.

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  • Mike,

    Email help@ting.com which will open a support ticket..

    Many support people monitor that email after hours.

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  • Hi Mike,

    I can see that you were able to get in touch with Cherise over the weekend as we do have e-mail support saturday and sunday. Happy we could get this set up for you and we are looking into having an option to move an existing Ting number to a new device.

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  • Make sure that you do all the homework first. I experienced bad luck trying to transfer over a phone as an upgrade. Now Im stuck with a Samsung Galaxy S2 that is junk because it was placed on the lost/stolen list by someone other than myself and the previous owner. Im done with the runaround I get from everyone and looking for another provider.

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  • Alex,

    Your case is why many people recommend either checking with Sprint to make sure the ESN is clean for activation or, if possible, making the exchange at a Sprint store where they can verify the clean ESN.

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  • Sorry for the venting on the forums but it was my father-in-laws phone I was trying to use. He used it on ting for a month and a half and the gave it to me without reporting it lost or stolen. I never reported it either, so, who did?

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  • @Alex, Sprint also marks ESNs as "bad" when there is a balance outstanding on the account to which the phone was associated. It could be that in that brief time between Ting accounts, there was a balance accrued which has yet to be settled... that may be a place to start looking for answers!

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  • Wow. Thank you Katie! All the time and frustration looking into this I never gave that a thought. He has yet to pay his monthly bill, I just hope once he does this will all be much easier. =)

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  • Ha it helps to be logged into the right account when commenting. Hopefully I got it right this time.

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  • @Alex/Brent?

    Once the bill is paid your ESN will be free to come to Ting! At that point, if you are still having problems with the activation, please give us a call at 1-855-846-4389 and we'll be happy to help you out. :)

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  • Just to add confirmation and affirmation:  the process of moving to the (new-to-me) phone was handled very well by the email support team.  I had already opened a case before commenting, but thought it was appropriate to weigh in on this topic.  I'm encouraged to see that this process might be automated soon.  With more and more customers having been with Ting for long enough to be in the need of a replacement, I can see this being a very useful thing!  Although Sprint's network coverage of non-metro Minnesota is less than the other providers I'm still very satisfied with Ting.  Thanks again!

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  • @Mike

    Happy that we could help you out with this and we'll make sure to provide updates if and when this feature is available as it is something we have been looking into. 

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  • I'm sure others have asked, but I searched and couldn't find it anywhere....

    What are the prospects for an online ESN swapper, like Sprint has?

    Is it practical for me to swap ESNs (phones) once a week? once a day? several times a day? (replacement for SIM swapping that GSM folks do...)

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  • Hi Daniel, we are actually working on this feature request as we speak. There is no confirmation on the release date though. Stay tuned.

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  • We just wanted to add an update that this feature is up and running. You can see directions on how to use it here:

    https://ting.zendesk.com/entries/28726787-Swapping-A-Number

    That's the fastest version of these directions. Depending on whether you need to add a device to your account or not first, these other directions may be of more use to you:

    https://ting.zendesk.com/entries/25677738-Activating-a-New-or-Refurb-Ting-Phone-by-Swapping-a-Number

    https://ting.zendesk.com/entries/25665357-Activating-a-BYOD-Phone-by-Swapping-a-Number

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