Anyone ever encountered "Error number 16"?

 

There's no record on the forums of anyone having this problem, but perhaps someone's here has had it an got it resolved before posting a thread.  When I try to make an outgoing call, I hear the message "Error number 16. [Spanish] Switch one-one-three."  If I stay on the line, I eventually get connected to Ting customer service.  Incoming calls ring indefinitely or get directed to voice mail after a normal number of rings, though I haven't figured out any pattern between the two.  Text messages are also non-functional, but data works when I have reception.

I live in DC, and have tried to use the phone at work out in Maryland (definitely different towers), with the same error.  I purchased the phone refurbished, was told that it had never been rooted, activated it over the weekend, and used it normally for about a day and a half (Sunday and Monday) before this problem came up Monday evening.  Neighbors & coworkers with Sprint devices tell me they've had no unusual problems this week.

With help from Sarah at Ting Help & Support, I've performed an MSL reset, manually reprogrammed the MSL, MDN & MSID, and performed a factory data reset in android.  Sarah noted that "Sprint has reported problems with the towers in your area", but I haven't heard from her since yesterday afternoon and would like to try even long shot fixes, if anyone has any suggestions.  If you've heard of a problem like this before, I'd appreciate your thoughts on the matter.  Prospectively: thanks a lot!

 

Edit - I've found these two pages, but neither has useful information.  I can find no other reference to "Error number 16" or "Error 16" in the context of cellular carriers.

http://forum.xda-developers.com/showthread.php?t=1194460

http://support.sprint.com/support/article/Get_assistance_with_an_Error_16_message/case-gz982789-20101105-084949

0

Comments

31 comments
  • Probably not particularly helpful, but I'm in MD near DC and have had no issues with either my or my wife's phone. I just activated hers last night, but mine's been active for almost a month.

    Craig

    0
    Comment actions Permalink
  • So I just did a quick google search and there were a bunch of pages that came up, seems like some sort of issue of the towers not recognizing your phone anymore  and requiring a "network reset" whatever that is. Sounded like something Sprint had to do (all the comments were from Sprint customers).

    0
    Comment actions Permalink
  • Thanks Craig; I don't know why I didn't think to search "error 16 sprint", but now I see all the posts you pointed out.  I can't imagine I'll have good luck calling Sprint customer service, but I'll point these posts out to the Ting rep I've been communicating with.

    0
    Comment actions Permalink
  • I'm having this same issue (3g data works fine, but no voice/text) - did you ever get it resolved?  I saw a thread about people having sprint do a reset of some kind - i think this is a security feature.

    0
    Comment actions Permalink
  • Hi Mary, I'd love to help you out  and  we'll need to perform a few things on our end to resolve the "error 16", so I have sent you an email so we can get started. I look forward to hearing from you.

     

    0
    Comment actions Permalink
  • Hey Brennan - I haven't received your email.  Thanks for the help offer, I look forward to hearing from you.

    0
    Comment actions Permalink
  • Hi Mary, I sent it to your Gmail address a few hours ago. Can you check your SPAM folder please? If not, give us a call or shoot us an email and we'll get started on your issue.

    0
    Comment actions Permalink
  • Mary & Brennan,

    The issue (as I understand it) is that there is some sort of security red flag on Sprint's network.  My issue was only resolved when a Ting rep "escalated" the ticket to Sprint through their private channels.  It took several days of back and forth with Ting before this happened, but I'd suggest escalating right away if possible; I've seen other indicators around the web that this is definitely a Sprint issue.

    Note: no amount or type of resetting/reprogramming my phone resolved the issue.

    0
    Comment actions Permalink
  • @Doug,

    Thanks for the tip! We've determined that it probably has something to do with Mary's Ting phone being a donor for a Verizon phone. Still working out the tech kinks but if necessary I will be calling Sprint®* soon.

    *Sprint is a trademark of Sprint.

    0
    Comment actions Permalink
  • I am having this problem with both our sprint androids and our sprint home phone. I have no phone service. This has been occurring on and off for a few months now. Does anyone know who I can speak with to correct? Sprint has no idea what I am talking about. Thx!

    0
    Comment actions Permalink
  • Hi Sharon,

    I couldn't find an active account in your name. I have sent an email to your gmail.com address; please respond with your Ting phone number and I'll be happy to help you out!

    0
    Comment actions Permalink
  • I am also experiencing this problem after attempting to activate my Samsung Epic 4G Touch.

    0
    Comment actions Permalink
  • Hey Heather,

    I can see that Lauren is already underway to troubleshoot this issue with you - you're in great hands!

    0
    Comment actions Permalink
  • I'm also a victim of this "error number 16" business. Ported a Verizon number onto a HTC Evo 4G. Any information on how long it takes to get this resolved? I've been talking to Joel (and don't get me wrong- he's been very nice and helpful!), but I'm going on my seventh DAY without service. I can't even access my voicemail! I'm just curious about how long, in the past, it has taken to get fixed.

    0
    Comment actions Permalink
  • Hi Lauren, I completely understand your frustration. Please be assured that we take each issue very seriously and always work diligently to resolve them. Joel is a fantastic agent, you're in great hands. I see that he's been working with others to get your issue fixed. You'll hear a reply the second we know more.

    And to answer your question, "error code 16" is a local device connectivity issue, so there really isn't a universal time on how long it takes to fix. Don't worry, we'll be sure to take care of your issue.

    0
    Comment actions Permalink
  • I'm having this problem. Kyra was very helpful today but we weren't able to figure things out. Any help?

    0
    Comment actions Permalink
  • Hi Robert, stick with Kyra. She's incredibly resourceful.

    0
    Comment actions Permalink
  • I just encountered the same problem with my Home Phone Connect 2.  I turned the unit off, unplugged it, and removed the battery, and the problem was resolved after powering back up.

    0
    Comment actions Permalink
  • I just encountered this problem after activating my Sanyo Katana II (outdated phone, i know), but can I get someone to help me with this?!

    0
    Comment actions Permalink
  • Hi there Kris,

    Have you powered off the device and done a battery pull? This may help to resolve the problem. If not please contact our support team by clicking here.

    All the best!

    0
    Comment actions Permalink
  • I have another solution for those of you who have a Sprint Phone Connect 2 with Error Code 16 and have already activated the phone through Ting.

    Press ##786# at the dial tone, then hang up and wait a few minutes. This performs a hard reset.  While you are waiting, the device should turn itself off, then after a few seconds, reboot itself back on.  Then you will see each indicator light cycling through for a little while.  Then you will see the last three indicators light green if you have a good signal.


    Quick history: I bought the device through Amazon, got it, set it up through Ting, and despite attempting several codes like ##34000000* and some others, the device did not work, constantly saying "Error Code 16 and a switch number".  My Ting rep contacted Sprint, (who you would think would know what to do), but alas, they communicated the theory that the device was defective -- even though it was communicating with the tower.  Took the device to the local Sprint store -- but they couldn't help because it is not a Sprint owned store.  Took it to a Sprint owned store, talked with the tech rep and after explaining how Ting is a sprint reseller, he attempted a hard reset.

    As he explained it to me, Error Code 16 is some sort of Data communication problem with the towers for that specific account.  ##RTN# will do a hard reset of the device and force it to get new data codes, profiles, or whatever from the towers.

    Works just great now!

    0
    Comment actions Permalink
  • James Potter has the fix. Thanks!

    0
    Comment actions Permalink
  • I just ported over my number to an Iphone 4S and after getting the account active and the activation page kept telling me I couldn't port over a Ting number (from Verizon) I was getting the Error number 16 prompt when trying to make a call.  I just turned the device off (from advise on this page) and turned it on again.  Everything is now hunky dory.

     

    0
    Comment actions Permalink
  • I also am getting this error, I just recently sent my phone to apple and got it repaired, and got it back, reactivated it, and error 16 halp!

    0
    Comment actions Permalink
  • Hey there Tammy, I saw that you sent in a help request as well, I'll update you there with next steps.  

    0
    Comment actions Permalink
  • I sent in a help request, tried the few things that sam had requested, and since then no response back from her, I opened another help request wondering why I am getting no response on this... and no one has even looked at that ticket... did I fall off of earth? or am i just blatantly being ignored :*( 5 days with no service sucks.  

    0
    Comment actions Permalink
  • Hey Tammy. I'm glad that Paraic was able to help and cleared that error. Feel free to reply him by email if you have other questions.

    0
    Comment actions Permalink
  • I have this same problem. I recently sent my phone to LG for repair and since I got it back I can't place any phone calls

    0
    Comment actions Permalink
  • Hey Melody,

    If you just got the phone back, it might be worth checking whether LG sent you the same phone back, or a different one. You can compare your phone's ESN/MEID to the one on your Ting account to find that out. If they're the same, just follow our instructions to complete activation. If they're different, add the new phone to the account and move your number to it.

    If you need a hand or have other questions, submit a support request and we'll work on that with you.

    0
    Comment actions Permalink
  • Has anybody actually had this issue resolved?

    0
    Comment actions Permalink

Please sign in to leave a comment.