HTC EVO 4G LTE

Anyone else having problems sending MMS messages on a HTC EVO 4G LTE? Can get them just fine, just cant send using mobile data.

Just started recently. Works fine over WIFI but not over 3G. Just get a failure after several attempts.

MMSC setting is correct. MMS is turned on in ting device settings as well.

Phone was reset. Still talking to tech support from Ting but thought I would ask if anyone else has had this problem.

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22 comments
  • Well was told to carrier reset the phone which worked but now the problem is back.

     

    Also factory reset it and now unable to send MMS over 3G or WIFI.

     

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  • Hi Joseph, did your phone jump into a "hands-free" activation following the factory reset? If not, you'll need to perform the carrier reset one more time. I've sent you an email so we can keep a catalog of the events happening to your phone.

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  • Hi Chris,

    This is not a known issue with the HTC EVO 4G LTE. The most common issue we have with this phones is rooting - we can't BYOD a rooted phone! That's about it :)

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  • Our HTC Evo is working fine on TING.  My daughter is very happy.

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  • i can get MMS but no one gets mine when I send them.  Any help would be awesome!

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  • Hi Preston, you can edit your MMS settings for the HTC EVO 4G LTE using the following instructions:

    1) Enter # # 3 2 8 2 # in the dialpad

    2) Click  'Edit mode'

    3) Enter your MSL (call us if you need it)

    4) Click 'Advanced' then ->' MMS settings'

    5) Click 'MMSC' and enter the following URL ->  http://mms.plspictures.com

    6) Click 'OK' then 'Menu' (top right of the screen)

    7) Click 'Commit Modifications'

    Hope that helps!

     

     

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  • Can you root the phone after it has been activated on Ting?

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  • @Thomas - absolutely! We do not offer any support for it though, and if it was purchased from us, rooting voids the warranty.

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  • Got a replacement phone which does the same. Unable to send MMS using mobile data, only works with WIFI.

    Just talked to a tech who went through normal tests and checks but still the same issue.

    This may be a small issue to some but after spending ~$500 on a phone you kind of expect it to work fully. This is the second HTC EVO 4G LTE with the same problem.  This happened with the LG  Optimus Elite when we first came to Ting but the issue was fixed. 

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  • I just activated an HTC EVO 4G LTE on ting a few days ago, and thought everything was fine, but I just tested this and can confirm that I have the same problem.  Sending and Receiving SMS messages works fine.  Over 3G I cannot send MMS messages, but I can receive them.  

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  • Ok, I just saw the instructions that Brennan Valenzuela posted above and that resolved the problem.  I think the issue is that the HTC instructions under the BYOD setup area instruct you to change the MMS server name to mms.plspictures.com (which seemed to have no effect when I did it during activation),  but do not go on to tell you to make that change under the MMSC area as Brennan indicated above.  Making that additional change solved the problem for me.  I'd recommend updating the BYOD instructions for HTC devices to include this information.

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  • Hey Robert, for most HTC phones, the best path to follow is:

    Advanced -> MMS Server URL -> Enter " http://mms.plspictures.com"

    However, for the HTC EVO 4G, clicking on 'MMS Server URL' will load a blank field to change the URL. It will work just fine, but it's not as 'clean' as clicking on MMSC.

    Using the path MMSC Setting -> MMSC will display the current URL setting on the phone, which will tell you in a heartbeat whether it's a Sprint®* or Ting URL.

    *Sprint is a trademark of Sprint.

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  • I'm not sure that's correct.  In my experience with this phone, I followed the directions entering the url under the MMS Server URL option.  The phone accepted the URL but indicated that no changes were made.  I repeated the process with the same outcome.  I sent an MMS message to the phone to test things and that worked fine, but I never bothered to try sending an MMS message from the phone until today.  When I did it failed. So I followed the process setting the url under MMSC and that fixed the problem.   So something clearly did no work correctly with the MMS Server URL option.

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  • I finally figured this out on my own this afternoon after getting off the phone with Ting going through many steps that I had already done before.

    The "MMS Server URL" option is what fixed it even though you can edit the URL in the "MMSC Setting" it doesnt fix sending of MMS. Once you change it under the "MMS Server URL" the phone will say "no changes were made" as Robert said, reboot the phone and it should work fine using mobile data.

    Sadly for some reason this setting does not stick and will eventually need to be changed again to continue working. Not sure if firmware updates change it or if doing a profile update reverts it back to the standard sprint settings.

    Anyways.. Its a small fix but a hassle to say the least just to get a feature working that should work out of the box.

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  • 4g is not working on my htc evo 4g lte

    please help I need 4g:-(

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  • Hi Dennis, I've replied to your other post letting you know that I'll be sending you an e-mail to troubleshoot.

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  • I activated my EVO LTE last night and had a very successful first day. No issues so far...

    I am not rooted.

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  • Will LTE work if i activate my evo 4g lte on ting?

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  • Hey there Muchlas, Take a look at our coverage map to see if LTE is available in your area. If there is you will be able to connect. 

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  • I've seen 4G connections on my HTC EVO 4G LTE when I'm in an area that has Sprint LTE. LTE hasn't made it to my home base yet, so normally I'm 3G. And really, I'm Wi-Fi 95% of the time.

     

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  • I have an EVO 4G LTE and cell and text messaging work, but the rest of my cell data doesn't work. I don't have internet access and I'm not able to use apps that work over the cell network. It does work when on WIFI, but the cell data is not working.

    I've already tried what was suggested above, although the URL was already in there.

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  • Hi Ray, We are sorry to hear about your issues with mobile internet services. Look for an email from our support team who will help troubleshoot your issue!

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