My self and my Dad bought phones from Ting last June and about a month ago my Dad's phone would not charge anymore. I called Ting to see if it was still under warranty and they said that because it was less than a year old it was. The rep told me that they would send out a replacement phone with a return label and that we should package up the original phone with everything it came with. We told the rep we did not have the original box and all of the accessories anymore and they said it was not a problem and we would be charged for whatever we didn't have. The rep said that if we didn't send it back within one month we would be charged full price for the replacement phone. This all good through this point.
Today I was looking at my credit card charges and noticed that Ting charged me full price for the replacement phone. I called in and after three phone calls it was determined that Ting could not accept the original phone under warranty because it was "too scratched up". This phone was used for about 10 months so it did have some normal wear and tear but was not beat up. I repeatedly asked to see pictures of what scratches they we referring to and then I was told that even if it had a single nick in it that would void the warranty.
Do you really expect a 10 month old phone to not have a mark on it? If the warranty is void if there is a mark why are the reps even offering to replace a phone that is that old and if they do shouldn't they make it clear that a single nick will cause you to be charged full price for the replacement phone? My dad is now has a $340 phone he can't afford. Ting has offered to take it back but only if it is in pristine condition. Even if he is able to return it successfully he will be without a phone while it is being processed and until his new phone arrives. I have a bad feeling we just got scammed into buy a $340 phone we didn't want.
It also infuriates me that I received no notification that there was a problem with the warrant claim from Ting. The only way I knew about it was because of the credit card charge.
tldr; If you need to use Ting's "warranty" but your phone has a nick on it don't bother even calling Ting. Just by a new phone.