BOYD failure and huge inconvenience

I brought 2 EVO3Ds from Sprint and one worked out just fine and was up and running in 4 hours or so. Both of these phones were bought a few days after launch on Sprint without any issues at all since then.  I did nothing with the phones while waiting for them to transfer and activate. 

However, my personal phone is still not working. First, the MSL Sprint provided Ting was just flat out wrong so I had to go research for myself how to set it myself. Once I passed that hurdle I still was unable to get my phone to download PRLs/Profile update. I not only have no data but I can't do any calling at all at this point. So, I was told to manually reset the MDN and MSID and this did not solve the issue. To clarify, this phone has never been rooted or modified. I spent about 3 hours of my day yesterday attempting to get my phone to work. Now I am told to root my phone and flash a stock sprint rom. I've never rooted a phone so it has been interesting. What I have learned is that an update in march makes my unlocked but S-ON phone incompatible with pretty much any RUU out there so the HTC Android update fails with error 155 or 140. I apparently can download linux and use a physical wire trick to get my phone to go S-Off but after learning how to root a phone today the last thing I want to do is learn Linux commands. The point is that I didn't really expect to spend over 6 hours of my July 4th working unsuccessfully to root and flash my phone which had previously been working fine. So where I am at now is that Ting's phone customer service will close and I will be without service for another day. 

Is there a certain percentage of phones that can't activate on Ting and leave people in a lurch?  The whole point of me coming to Ting was to save money but at this point it feels like the next step in this process will be Ting telling me to get a new phone.

I am SUPER disappointed in my experience with Ting so far and I really regret convincing myself to move my phones over.

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  • Hi Tate. It's extremely rare for a phone that is on our list of approved devices to have trouble activating, and when it does it almost always means that the phone has a custom ROM installed. I'm going to take a look at your current support request and get back to you there.

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  • Okay, this issue is solved and was due to a bad ESN.

    A quick post mortem though: I found my .txt document that I wrote the ESNs in and it was correct for both phones but the ESN and corresponding MSL Ting got from Sprint was incorrect. The reason I overlooked this is that all but 4 of the digits were the same and the final digit was the same. Maybe that should be the first thing Ting recommends to new users in their checklist when diagnosing non activation for Sprint devices. Either way I am up and running in time for the weekend.

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