OTA update issue

Hello , I'm in the process of moving to Ting but having an issue . My wife and I both have Sprint LS840 Vipers . We fulfilled our contract with sprint and decided to give Ting a try . I decided to bring my phone first . The problem is after activating my viper has prl version 24015 . My wifes Viper has 25013 on it . I've tried a couple of carrier wipes in very strong sprint signal areas and tried updating the profile and prl . Each time it tells me its successfully updated both but continues to be stuck on 24015 . Why did my phone revert to an older prl version ? As I said I've tried updating the prl several times , always successfully but seemingly not . Is there any way I can manually program with an actual file or something to get this to the latest version ? thanks

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  • Nobody can help ?

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  • Hey Joseph, I see that you are working with Michaela on this so I will leave you in her capable hands. 

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