A Few Questions?

I'm about to start using Ting - It'll be my first time with a cell phone, so I had a few questions. I hope I'm not asking too much.

  1. If I receive a call and I answer, will I be charged for it?

  2. If I go over my bucket - say I sign up for 100 minutes and end up using 102 by the end of the month - will I be charged for each minute or the whole bucket sum?

  3. There's wi-fi at my college campus, is there any way that I can take advantage of this to reduce the number of paid calls and texts? 

 

Much appreciated.

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12 comments
  • Hi Wais!

    If you answer a call, your account usage will go up by however many minutes you spend on the phone. For example, if you answer a call and talk for 5 minutes, you will see 5 minutes used on your dashboard, and your usage will fall into the Small category. (Check our rates here.)

    If you go over a bucket, you are charged for the next bucket up.

    Calls and texts do not go over WiFi, so using your phone on WiFi will not affect your voice or text usage. To make calls and texts over WiFi, you will need to download an app such as Google Voice or Skype. Please note if you use either app over data, you will be charged for the number of MB used while talking or texting.

    Hope this helps!

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  • Is there any way to use VOIP/texting apps while keeping the same number?

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  • Hi Wais,

    No, we do not offer full integration with VOIP services. You would have to have one number for your Ting phone, and one for your VOIP service.

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  • @Wais I just wanted to strongly encourage you to look at Google Voice. It comes as part of a gmail account and it is full of useful capabilities. The ability that you will find useful here is the free number which you can direct to your ting number. However, you can also use it in conjunction many apps like GroveIP which let you talk over wifi as well as text message.

    It takes a little time to setup and get everything working together but you will find all that you need to know in this forum AND I suspect you will be able to do everything that you want once you are properly setup.

     

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  • @siguie that sounds really good - do you have any more info on that? my phone should be coming in over the weekend, and I want to get this started as soon as possible. Thanks!

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  • I recommend looking through the videos at the GoogleVoice channel on youtube http://www.youtube.com/user/GoogleVoice

    They are completely non-technical and will show you the capabilities.

    If you do a search here you will see at this time there are 3 threads dedicated to Google Voice and it's use on Ting.

    https://help.ting.com/entries/22462023-Google-Voice-and-your-usage-statement-with-Ting

    https://help.ting.com/entries/20993213-Using-Google-Voice-on-your-Ting-phone

    https://help.ting.com/entries/23265727-Google-Voice-Voicemail-setup

     

    For the most part other than making sure you have a working gmail account and choosing a number you are going to have to wait until your phone arrives. Once you have it and it has been activated you can have google verify the number. 

    Once that is done you the google voice number can automagically forward all calls to your phone.

    To make calls out however you will require installing the Google Voice app and a dialing app of your choice. I use GrooVe IP Lite because it's free and I it works well for me. There are many others and many people will claim one is better than the other based on their preferences and likely their type of phone so just try a bunch and pick the one(s) you like.

    Please note that many of these things "can" use both wifi and your regular Ting minutes/text/data so read everything before using them. For instance the Google Voice app can integrate directly into your dialer ... you don't want this so when it asks say "No".

    GrooVe IP "can" use both as well but the free version is WiFI only AND their is a settings option that says wifi only and is why I generally recommend this one first.

    When I first started setting things up I turned off voice/data/text n my Ting account just to make sure I was using wifi only. 

     

    That said I'm extremely geeky and rooted my phone 5 minutes after I was sure the activation was complete. I also have a SIP account which is kind of like making your own google voice system and porboably much more than you are interested in. http://voip.about.com/od/voipsoftware/qt/How-To-Obtain-A-Sip-Account.htm

    The point is there are many ways to do what you want, I think google voice is the easiest but there are many many options depending on your preferences.

    Oh and there is an outside chance that Ting will eventually get Google Voice integration so that's another reason to look into it.

     

    I hope that helps!

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  • Hey Siguie, That is some great information. Thank you for that very detailed explanation! 

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  • @siguie - i just got the phone in the mail an hour ago (motorola photon q), and it's charging as i type this. before i go into the activation process with ting, i wanted to make sure that this is all going to work out, because i am a bit of a worrywart. so what exactly do i do? the main thing i want to do is keep the same phone number for both regular texts/calls as well as calls and texts over wifi, so that way i don't have to give out two numbers to everyone. this would be hugely appreciated. thanks in advance!

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  • @siguie - i just got the phone in the mail an hour ago (motorola photon q), and it's charging as i type this. before i go into the activation process with ting, i wanted to make sure that this is all going to work out, because i am a bit of a worrywart. so what exactly do i do? the main thing i want to do is keep the same phone number for both regular texts/calls as well as calls and texts over wifi, so that way i don't have to give out two numbers to everyone. this would be hugely appreciated. thanks in advance!

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  • i'm thinking what i should do is get a google voice number and then have that number ported to ting during activation. would this be the correct method?

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  • That is certainly one option and it would achieve your goal.

    I strongly recommend researching Google Voice first because it has many useful capabilities. 

    I have not done what you are thinking about and I am no expert on GV so I can only say that it sounds fine to me. 

    My choice was to have two numbers one GV# and one from Ting. Essentially I only give out my GV number and have calls and text come through that. I also have texting turned off in my Ting account since if I want to receive texts when I'm not on wifi it's cheaper to have them sent via a data connection ... plus it avoids that whole Marquee text with attached media problem.

    I setup my GV quite a long time ago so things may have changed but I'm pretty sure you can move your Ting number to GV and or your GV number to Ting pretty much at any time but you really should research it for yourself and especially check for any known issues with your phone or if anyone else on Ting had issues.

    You may want to check for other people here who are more experienced with Google Voice ... I know some have gone to great lengths to figure out voice mail tweaks and likely other angles as well. I just knew what I wanted and got GV to work for me. In the end the choice is going to be yours so just be as informed as you can then be happy with your Ting decision. Srsly your not doing anything that cannot be fixed/changed later and Ting has an amazing number of helpful people,.

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  • Wais, when you mentioned getting a new Google Voice number and then porting it to Ting doesn't really do anything for you.  You still end up with a new phone number on Ting, which you could have just requested directly.  Siguie's recommendations about how to use one phone number are right.  You would want to have the Google Voice as the primary phone number that you give out to people, then when people call or text that, there are a lot of ways you can control how those get routed to you.  For example, ringing multiple phones, so you can answer it from wherever you are, answering over wi-fi or over cellular, texting with either wi-fi or mobile data, etc.  Lots of good choices then.

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