Before you read anything else: on behalf of the entire team at Ting, I'd like to express our deepest apologies for the lack of MMS service you experienced with your LG Marquee over the past few months.
We're hopeful the issue has been resolved.
At Ting, we're already saving our customers lots of money on their wireless bill. We're very proud of this fact. But saving money shouldn't be at the expense of a service our customers enjoy; we're also a small company and unlike the big carriers, we don't have buckets of money to throw at our customers when we stumble.
OK, the MMS problem is fixed. Now what?
That's a good question, and the reason I'm here.
Today, I thought we could start a conversation about what you consider to be fair compensation for the lack of service.
I won't put any restrictions around the conversation, other than to ask you to consider what the MMS functionality was worth to you in the context of a percentage of your overall monthly service; and that you refrain from commenting unless you are a Ting customer with an LG Marquee affected by this problem.
I realize I'm taking a bit of a leap here by asking you to tell me what you think is fair.
For me and everybody at Ting, this is the sort of thing we stand for; and it just didn't seem right to make an assumption about what compensation is fair if we didn't have this conversation with you first.
Thanks for your patience, and your continued business,