I ordered an HTC One from Ting back in May. The phone kept overheating and having the data randomly stop working. At first I thought it might just be a software issue that would be fixed with an update. Well, it kept getting worse and I contacted ting and they told me to do a factory reset and not install any apps and see of that fixed it. Did that, still had the problem. Ting offered to send me a replacement device for free and have me send back in the defective phone. I was reluctant because of the thread I read here ( https://help.ting.com/entries/23815558-Ting-s-warrenty-is-worthless) with Ting denying warranty and charging full replacement of the phone over scratches. I was worried I'd have the same problem since my phone had some scratches from being in my pocket with car keys and other things and the phone being 4 months old. I was told it shouldn't be an issue but they couldn't guarantee I wouldn't get charged. Since they didn't offer me any other options (even though I asked), I reluctantly sent the phone in. Low and behold they contacted me and said the device is too scratched up and they may charge me full replacement ($530) for the phone and they won't send the original device back. If this is how Ting treatstheircustomers and handles defective devices then no wonder they can afford to provide service for so cheap. Very very frustrated and disappointed with Ting. If they charge me for my phone I'll have paid over $1,000 to them for 2 phones, 1 of which is defective and I don't have possession of anymore. I didn't want a replacement phone, I just wanted my defective phone fixed so it didn't overheat and have the data connection randomly stop working. But they didn't give me any other options so reluctantly I sent it in. Thanks a lot Ting.
UPDATE: Ting sorted everything out and refunded me for the phone.